Alternate Media Formats


Info Info

Contact Us
For more information on wireless services for people with disabilities, talk to your sales representative or call customer service at


To assist customers with visual impairments, Verizon Wireless provides their bills as well as their product and services brochures, where readily available, in alternate media formats:

  • Braille
  • Large print format
  • 3.5 diskette
  • CD-Rom

It will take 1 to 2 bill cycles to receive your first alternate bill format. During this time, you will continue to receive your regular formatted bill and remit slip. There are 2 ways to order alternate formats.

How to request your bill in an alternate format.

  1. By Phone
    Call Customer service at (800) 922-0204. The customer service representative will place the order for you.
  2. Online
    You can place your own order online by completing the request through Contact Us, please follow the following steps:

    1. Go to Contact Us.
    2. On the first page of Contact Us in the Send an E/Mail section, choose "I have Verizon Wireless Service (non-prepay)".
    3. Select NEXT.
    4. On the following page, complete the information boxes. In the Topic box select "Visually Impaired Customers" from the pull down box and in the Secondary Topic box select the appropriate choice of alternate format billing or the manual and format that you would like to receive. You can choose from: Braille, Large Font, 3.5 text diskette, and CD-Rom.
    5. Press SEND to complete the order.

NOTE: If you're requesting a bill and manual, you will need to complete 2 requests.

Contact us to request your bill online

Text Formatted Manuals

The following are available in text reader format:

Text Formatted Quick Reference Guide

This is a high level quick reference guide that is written from a non-sighted perspective.