Alternate Media Formats


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For more information on wireless services for people with disabilities, talk to your sales representative or call customer service at


To assist customers with visual impairments, Verizon Wireless provides their bills as well as their product and services brochures, where readily available, in alternate media formats:

  • Braille
  • Large print format
  • 3.5 diskette
  • CD-Rom

It will take 1 to 2 bill cycles to receive your first alternate bill format. During this time, you will continue to receive your regular formatted bill and remit slip. There are 2 ways to order alternate formats.

How to request your bill in an alternate format.

Call National Accessibility Customer Service Representative at (888) 262-1999

8 AM - 9 PM EST, Mon – Fri.

The Customer Service Representative will place the order for you.

Text Formatted Manuals

The following are available in text reader format:

Text Formatted Quick Reference Guide

This is a high level quick reference guide that is written from a non-sighted perspective.