For more information on wireless services for people with disabilities, talk to your sales representative or call customer service at
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At Verizon Wireless, we are committed to offering our customers the most reliable service on the nation's best wireless voice and data network, and providing accessible products and services that meet the communication needs of our customers with disabilities. Verizon Wireless provides a wide range of innovative solutions and technologies that increase accessibility to its products and services.
Call (888) 262-1999, 8 AM - 9 PM EST, Mon – Fri to reach a National Accessibility Customer Service Representative.
The Verizon Wireless National Accessibility Customer Service center is staffed with specialized representatives to support customers who may need additional assistance due to a physical or cognitive impairment. The National Accessibility Customer Service Representatives can provide support on:
Refer to our Accessibility FAQs to learn more about the services we provide.
Standard Customer Service and Technical Support Representatives are also available at (800) 922-0204 or by calling *611 from your Verizon Wireless mobile phone. These representatives are available every day, 6 AM - 11 PM.
Additionally, you can chat with a Chat Representative online by clicking the Chat Now button found on this page when a Chat Representative is available. Refer to our Live Chat FAQs to learn more about our online chat option.
Verizon Wireless supports Voice Commands and Menu readout on a majority of our devices. Voice Commands provides the customer the ability to hear information that appears on their phone screen as well as dialing the phone by either saying a name contained in their phone book or saying the specific digits to the dialed. Menu readout allows the customer to hear the menu label and information under that menu instead of looking at it. Please note that in order to hear menu read out the phone setting for read out must be set. Learn more
Verizon Wireless has voluntarily worked with the public safety community to enable customers to send text messages to local 911 call centers. It’s important to remember that voice calls remain the best way to contact 911, as a phone conversation allows an emergency dispatcher to quickly gather important facts about your location and situation, talk you through any necessary steps, and offer a reassuring voice.
Can you text 911 if you are unable to call? Texting 911 may be an option, depending upon your location. You can check with your local public safety officials to learn if the local 911 center is prepared to accept text-to-911 messages. Public information lines, such as 211 or 311, also may have more information on text-to-911 service availability, and the FCC’s website maintains some information at www.fcc.gov/text-to-911.
When texting 911, keep the following in mind:
For customers who are blind, have low vision, a dexterity disability, or a cognitive disability Verizon Wireless offers Free 411 assistance. In order to be eligible for the Free 411 service Verizon Wireless does require appropriate information verifying that the requirements of the program have been met.
Customer’s whose disability significantly inhibits the ability to read a phone directory, dial a phone number, read a 411 text message response to an inquiry or remember a phone number may be eligible for the program.
Verizon Wireless requires that one of the following forms of acceptable information be provided in order to be eligible for the free 411 program:
Please print off our Free 411 program to send the information and additional information that is required in order to process your request.
Or you can call customer service for further information.
Verizon Wireless provides bills, product and service brochures and device manuals, when readily available in alternate media formats including:
Alternate bill and manual formats can be ordered through National Accessibility Customer Service. For more details on how to order please call:
National Accessibility Customer Service Representative at (888) 262-1999
Hours: 8 AM - 9 PM EST, Mon – Fri.
Back to Back Calling
In order to make a call immediately following another, depending on your phone you must do one of the following:
The following services are available by dialing the keys on your handset:
|#225 or #BAL||Customer access to balance information|
|#4673 or #HOPE||National Domestic Violence Hotline|
|#646 or #MIN||Verifications of minutes used|
|#7623 or #ROAD||Roadside Assistance|
|#738||Prepay voicemail retrieval|
|*228||Over the air programming|
|*86||Voicemail retrieval (Not used for Prepay)|
Note: Some numbers may not be available while roaming.