Accessibility

Products & Services Overview



Accessibility

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Contact Us
For more information on wireless services for people with disabilities, talk to your sales representative or call customer service at

(800) 922-0204

Chat Services

Chat with a helpful representative from our Customer Service team. Click here.

Verizon Wireless Commitment

At Verizon Wireless, we are committed to offering our customers the most reliable service on the nation's best wireless voice and data network, and providing accessible products and services that meet the communication needs of our customers with disabilities. Verizon Wireless provides a wide range of innovative solutions and technologies that increase accessibility to its products and services.

Voice Commands and Menu Readout

Verizon Wireless supports Voice Commands and Menu readout on a majority of our devices. Voice Commands provides the customer the ability to hear information that appears on their phone screen as well as dialing the phone by either saying a name contained in their phone book or saying the specific digits to the dialed. Menu readout allows the customer to hear the menu label and information under that menu instead of looking at it. Please note that in order to hear menu read out the phone setting for read out must be set. Learn more

Large Fonts

For customers who need a larger font, Verizon Wireless offers the Samsung Gusto 2, which has an easy to use menu with large font and has large font when dialing. The Gusto 2 also has voice commands and dedicated colored keys for ease of use and navigation.

411 Assistance

For customers who are blind, have low vision, a dexterity disability, or a cognitive disability Verizon Wireless offers Free 411 assistance. In order to be eligible for the Free 411 service Verizon Wireless does require appropriate information verifying that the requirements of the program have been met.

Customer’s whose disability significantly inhibits the ability to read a phone directory, dial a phone number, read a 411 text message response to an inquiry or remember a phone number may be eligible for the program.

Verizon Wireless requires that one of the following forms of acceptable information be provided in order to be eligible for the free 411 program:

  • A copy of an approved Social Security Administration claim stating in detail the nature of the disability.
  • A copy of an approved Veterans Administration claim stating in detail the nature of the disability.
  • A letter from a physician on letterhead, detailing the nature of the disability.
  • Copy of the driver’s license or state issued identification card that specifies the disability.
  • Copy of the letter from your landline carrier that verifies you are currently receiving free directory assistance from that carrier for your disability.
    Please note that if the disability is not clearly stated on the information provided your request will not be processed.

Please print off our Free 411 program to send the information and additional information that is required in order to process your request.

Or you can call customer service for further information.

Chat Without Talking

TXT Messaging is the name for Verizon Wireless' family of text messaging services. This includes all 1-way and 2-way text messaging services. You can send and/or receive text messages in a meeting, at a party, at the movies!

You can get unlimited text messaging and e-mail on a Nationwide premium plan. For more information, visit our Nationwide Messaging Plans.

FaceTime (iPhone 4, iPhone 4S and iPad2 only)

With just a tap, you can wave hello, share a smile or use ASL to communicate while on your iPhone 4, iPhone 4S and iPad2. FaceTime works right out of the box. Using it is simple, find an entry in your contacts, tap the FaceTime button and an invitation will pop up on the iPhone 4, iPhone 4S and iPad2 screen of the person you called. When accepted the video call begins. Learn more.

Alternate Media Formats

Verizon Wireless provides bills, product and service brochures and device manuals, when readily available in alternate media formats including:

  • Braille
  • Large print format
  • 3.5 diskette
  • CD-ROM

Alternate bill and manual formats can be ordered through Customer Service or online. For more details on how to order online, please request alternate media formats.

Back to Back Calling

In order to make a call immediately following another, depending on your phone you must do one of the following:

  1. Press the END key twice
  2. Close and reopen your phone if it is a flip style, wait 3-5 seconds after the first call ends in order to begin dialing.
    -OR-
  3. Reactivate the command list to place your next call.

Quick Reference Numbers

The following services are available by dialing the keys on your handset:

Dial Service
 
411 Directory Assistance
 
#225 or #BAL Customer access to balance information
 
#4673 or #HOPE National Domestic Violence Hotline
 
#646 or #MIN Verifications of minutes used
 
#7623 or #ROAD Roadside Assistance
 
#738 Prepay voicemail retrieval
 
*228 Over the air programming
 
*86 Voicemail retrieval (Not used for Prepay)
 
911 Emergency
 
611 Technical Support
 

Note: Some numbers may not be available while roaming.