We offer world-class service and the nation’s largest and most reliable 4G LTE network. Whether it’s our people, our network, our stores or our award-winning customer service, we’ve designed everything to increase your connections, support your mobile lifestyle and simplify your life.
company-operated stores & kiosks
minimum days of training for new customer service reps
We employ and train men and women who are dedicated to providing you with award-winning customer service. From answering your questions to resolving your technical issues, we aspire to address your concerns quickly and accurately. Our staff stays sharp through a regimen of constant training, best practice application, frequent quality checking and aggressive field leadership from our executive team.
Your in-store experience should be more than informative — it should be enlightening. That’s why our stores allow you to touch, see and experience our technology and services whenever you visit any one of our locations. Our highly trained and knowledgeable team members are ready to help you select the devices and solutions you need for the mobile experience you want.
My Verizon, a self-serve option that provides you with information regarding your wireless account, takes the whole Verizon Wireless experience and puts it at your fingertips. Check and manage your usage. Change your payment options. Update your features. Add a device. Download apps. Get personalized offers. My Verizon gives you around-the-clock online access to your billing, payment and account-related information so you can manage your account quickly and easily.
We want you to get the most out of the wireless devices and services you’ve invested in. That’s why we offer free in-store and online Wireless Workshops. Attend one of our in-store workshops, facilitated by a highly trained expert, or view one of the many online Wireless Workshops available in both English and Spanish. If it’s questions you have, we also feature live online Q&A sessions where Verizon Wireless representatives answer your questions about devices and operating systems.