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Verizon Wireless is committed to providing the highest level of customer service satisfaction to our 70.8 million customers. All of our representatives at the company's Communications Stores and call centers work to resolve customer issues and answer questions quickly and accurately.

 

Our Worry Free Guarantee makes this promise to customers.

The following customer comments speak for themselves.

Here is what our customers are saying across the nation:

“The attitude one encounters regularly with virtually all of your employees is what sets you apart from any other large business that I have ever encountered. Generally one might find similar helpful friendly people in a small local hardware store, rarely in a business of massive size such as yours; and then not with any regularity. Several of your employees have told me they find themselves at training seminars constantly, and it shows. I'm a very satisfied customer with every intention of remaining so for a long time.” — Doug Hageman, Marion, Connecticut

"If this is the caliber of your customer service team, Verizon Wireless has most definitely earned its industry standings, my friends' opinions and most definitely my business." — Shane Stolarik, Chicago, Illinois

"I do believe we have found the best company to provide our wireless services. Verizon Wireless has always come through for us and we look forward to a long-standing relationship. The world may view you as a communication company, but you show them that you're a people business." — Rusty Sears, Alabaster, Alabama

"Ultimately, I decided to go with Verizon Wireless due to the honesty of their sales representative. Everything was clearly explained, cautions were given about under what circumstances a customer might incur overage charges, and there was clearly a much more comfortable feeling by the way Verizon Wireless employees treat their customers. My entire company switched to Verizon Wireless for this very reason - they truly live up to the claim of excellent customer service." — Stan Stemkoski, Cupertino, California

Our customers have been inspired to write letters of appreciation about the Verizon Wireless customer service representatives who worked with them. Following are a few examples of the letters we receive every day at Verizon Wireless across the U.S.

"I was totally impressed with Dan Anderson's commitment as a representative of Verizon Wireless. Due to Dan Anderson's excellent attitude and proactive assistance, he has earned my business as a lifetime customer of Verizon Wireless. It was an honor and a privilege meeting such an outstanding representative. Keep up the great work Dan and Verizon Wireless." — Customer, Strousburg, Pennsylvania

“I am writing to let you know that I had a very positive experience with Verizon Wireless Sales Representative Adam Olson in Lincoln, Nebraska. I believe Mr. Olson is an exceptional representative of your company.

I found Mr. Olson to be friendly, sincere, knowledgeable, and helpful. He explained what I needed to know, carefully described the services available and the charges I could expect. I never felt pressured, but I was well informed by him and able to make decisions to meet my needs. This was followed up by a letter and a phone call to further explain a discount he had obtained for me due to my employment in county government. This level of commitment and service is extremely rare in any industry today.

While I have purchased several cellular phones and contracts in the past, none of the experiences have matched this one, and I appreciate it. I love the phone and the service has been great.” — Customer, Lincoln, Nebraska

“While on a recent trip, my husband and I stopped into your Summerville, South Carolina store and there we received the most remarkable assistance from one of your employees, Terence Ferguson. Due to some system settings in our computer, we had been unable to utilize our wireless card. Mr. Ferguson "went the extra mile" in helping us correct the problem. We very much appreciated his help in the store, and, even more, his initiative and perseverance. He could have let us walk away and try to work out the problem ourselves, but he didn't. What a wonderful employee you have!” — Customer, Summerville, South Carolina

"I truly believe that you are the best cellular company in the world. Rates will change and equipment will come and go, but the true mettle of a company can be measured by the service they give their customers. Eric Peterson did it right. I could not have asked for anything more than what he gave. It was more than expected and came at a time when it was needed most. Kudos to Eric for his commitment to customer service and thanks to Verizon Wireless for being the best." — Customer, Salt Lake City, Utah