Account Security

Account Security

You may be aware of recent events and news stories concerning "pretexting," the fraudulent, deceitful or otherwise illegal attempts by unscrupulous individuals to gain access to account information of phone customers. Be assured that the security of your personal information continues to be one of the highest priorities at Verizon Wireless. We have taken aggressive steps to identify and sue individuals employing these deceitful tactics, and we will not let up.

There are several affirmative steps that you can take to help protect against unauthorized access to your Verizon Wireless account information by pretexters. For example:

  • You can establish a user name and password restricting unauthorized access to your online account by visiting www.verizonwireless.com. This only takes a few moments and is one of the best ways to prevent others from establishing an online account in your name (so as to view your account information). Pick a password that is not obvious and keep it secret.
  • If you have already established an online account and are concerned that someone may know or guess your user name and password, consider changing your login information for your online account.
  • You can also prevent someone who is trying to impersonate you when calling our customer service representatives from accessing your personal information by establishing a four-digit billing system password. You can create this password by contacting our customer service representatives.
  • Always keep personal information such as account numbers, social security numbers and passwords in secure places, and do not share this information with others.