Return/Exchange Procedures

If you purchased your merchandise from the Verizon Wireless Online Store or by phone, please follow the instructions below to process your return:

• Returning your merchandise does not automatically terminate your service. In order to cancel your service, you MUST contact Customer Service at the phone number on your receipt.
• Pack the merchandise (including phone, charger, battery, instructions, etc.) in its ORIGINAL box and shipping carton.
• All merchandise must be in like–new condition. The original customer receipt must accompany all returns. Refunds will only be issued to the purchaser whose name appears on the receipt. Please retain a copy of the receipt for your records.
• Complete the prepaid, preaddressed return–shipping label enclosed with your purchase and affix it to the outside of the shipping carton. Please retain a copy of the shipping label for your records as proof of shipment. Verizon Wireless cannot process any claims, or provide refunds, for lost or missing returns without tracking information. The shipping label should be addressed to:
  
  

  Verizon Wireless
  c/o New Breed
  4320 N. Sylvania Avenue
  Fort Worth, TX 76137

• Call 1.800.GO.FEDEX (1.800.463.3339) to schedule a pickup or locate the nearest drop–off location. Please do not send your merchandise through the post office, as Verizon Wireless will not pay postage.
• To track your return shipment via FEDEX call 1.800.GO.FEDEX or 1.800.238.5355. You can also track your return shipment online at www.fedex.com. If your return shipment is via another courier, please see courier's return label for specific tracking procedures.

If you purchased your merchandise from a Verizon Wireless Communications Store, please follow the instructions below to process your return:

• Customers who purchased their merchandise at a Verizon Wireless Communications Store should return/exchange their merchandise at a Verizon Wireless Communications Store only.
• Pack the merchandise (including phone, charger, battery, instructions, etc.) in its ORIGINAL box.
• All merchandise must be in like–new condition. The original customer receipt must accompany all returns. Please retain a copy of the receipt for your records.
• Return the merchandise to any Verizon Wireless Communications Store.
• Returning your merchandise does not automatically terminate your service. Cancellation of service can only be done at the request of the customer.

If you purchased your equipment from another retailer, the retailer's return policy applies.