BlackBerry™ Email System Requirements

The BlackBerry Wireless Handheld™ available from Verizon Wireless offers a powerful wireless email solution on the coast-to-coast NationalAccess. Customers have three options for using the BlackBerry Wireless Handheld™ with their email account:

Note: All options require signing up for a BlackBerry Solution NationalAccess plan with Verizon Wireless and to purchase a BlackBerry Wireless Handheld.

  1. BlackBerry Web Client
    • New e-mail account:
      The address is uniquely associated with the handheld.
    • Existing ISP e-mail account:
      This solution integrates with any ISP that supports POP3 or IMAP. Examples include: AOL®, MSN®, Hotmail®, Earthlink.
  2. BlackBerry Desktop Redirector:
    This solution requires a Microsoft Exchange server installed at the user's company office. Users simply leave their PC on and run the BlackBerry desktop redirector to redirect their corporate email to their BlackBerry.
  3. BlackBerry Enterprise Server*:
    BlackBerry Enterprise Server seamlessly enables wireless email and corporate data access while satisfying the needs of both mobile users and IT departments. Mobile professionals get effortless access to the information they need while on the road and IT departments get centralized administration in a secure solution.

* Sold Separately

BlackBerry Web Client

With BlackBerry Web Client from Verizon Wireless, users can send and receive email from their BlackBerry Handheld from Verizon Wireless.

BlackBerry Web Client is an internet-based email interface that allows you to set up email accounts to be wirelessly extended to your handheld including MSN, Hotmail, AOL, Outlook, Notes, IMAP or POP3/ISP email. Email is redirected wirelessly to your BlackBerry Handheld so you can send, receive, forward and reply to messages while you're on the go. You can also view popular document attachments on your handheld.

In addition, a web mail account is provided with each BlackBerry Handheld that can also be accessed through the BlackBerry Web Client on an Internet-enabled PC. This new email address (ex. acts as the default email address for your handheld.

Features and Functionality:

  • Send and receive email from an included Web Client email address (ex:
  • Integrate, than send and receive email from your POP3 or IMAP ISP email account - (eg. AOL, MSN/Hotmail
  • Requires no corporate server, no management, no maintenance
  • Integrate with up to 10 email accounts

Simply go to the Verizon Wireless BlackBerry Web Client site to set up your VZW BlackBerry Web Client address at The Web Client address is uniquely associated with the device, and there is an online mailbox that can be accessed as well. Once established, you may choose to integrate up to 10 email accounts that support POP3 or IMAP. Examples are: AOL®, MSN®, Hotmail®

All you will need to create a BlackBerry Web Client account for your Verizon Wireless BlackBerry device:

  1. In your desktop browser, type the address for the BlackBerry Web Client:
  2. Click Create a New Account. The Account Set Up page appears.
  3. Type in your PIN and MEID (To find your PIN and MEID, on the handheld Home screen, click the Options icon). Click Status
  4. Click Submit. The Legal Terms and Conditions page appears.
  5. If you accept the Terms and Conditions, click I Agree. The Account Set Up page appears.
  6. In the following fields, type the account information:
    1. User ID: Type the login name for your account. Your login name forms the first part of your default handheld email address.
    2. Friendly Name: Type a name that you want to appear in the From field of messages that you send. If you do not type a name, your email address appears in the From field.
    3. Password: Type a password for your account. Passwords should contain between 4 and 16 characters. Passwords are case-sensitive and cannot contain accented characters.
    4. Re-enter Password: Retype your password.
  7. Select a secret question. If you forget your password, you are prompted with this question.
  8. In the Secret Answer field, type the answer to your secret question.
  9. Click Submit. The Account Set-up Complete screen appears.
  10. Click Done. The Email Accounts screen appears.
  11. Select one of the following options:
    1. To add other email accounts, click Email Accounts.
    2. If you do not want to add other email accounts, click Enter Now.

BlackBerry Web Client Requirements:

The following components are required to sign in to your Internet-based BlackBerry Web Client account:

  • Internet-enabled PC
  • Internet Explorer 5.01, 5.5, 6.0 (or higher patches) or Netscape Communicator 4.08, 4.58 (or higher patches) with JavaScript enabled.
  • Windows 95/98/ME/NT4/2000/XP or Macintosh OS 9.0/10.0/10.1/10.2.

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BlackBerry Desktop Software utilizing desktop redirector

Designed for individual users to install and use on their desktop PC when they do not have access to a BlackBerry Enterprise Server through their company.

Features and Functionality:

  • Send and receive email from your corporate email address
  • Sent and deleted emails are reconciled in your mailbox
  • Synchronization of tasks, calendar, and contacts
  • End-to-end security through Triple DES Encryption

BlackBerry Desktop Software utilizing desktop redirector requirements:

  • Outlook 98/2000/XP (Corporate or Workgroup Installation)
  • Email account on a Microsoft Exchange Server version 5.5/2000
  • Internet/email enabled PC with an Intel486™ processor or higher
  • Windows® 95/98/2000/XP or Windows NT® 4.0 or higher
  • One available serial port

If you are unsure whether or not you meet these system requirements, please check with your IT professional.

  • To utilize the redirector functionality, your Desktop PC must remain on and connected to the network in order for email redirection to occur.
  • BlackBerry Desktop Software utilizing desktop redirector does not work with Outlook Express and Outlook functioning independently from any Exchange Server (i.e. configured through a POP3 server).
  • BlackBerry Desktop Software utilizing desktop redirector does not support individual POP3/ISP email accounts.

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BlackBerry Enterprise Server Software

Provides email for medium or large Enterprises. This solution is ideal for companies looking to provide the BlackBerry Handheld for multiple employees.

Features and Functionality:

  • Send and receive email from your corporate email address
  • Sent and deleted emails are reconciled in your inbox
  • Synchronization of tasks, calendar, and contacts
  • End-to-end security through Triple DES Encryption
  • Wireless Calendar
  • Scalability
  • Administration tools allowing for enterprise-wide policy management (available only with BlackBerry Enterprise Server version 3.6 for Microsoft Exchange)
  • Mobile Data Service feature - works with BlackBerry Browser to provide secure, wireless access to corporate data and applications

BlackBerry Enterprise Server version 3.6 for Microsoft Exchange Requirements:

  • Intel® Pentium® III or compatible processor (500 Mhz or later, 256-MB RAM, 1-GB hard drive). Note: If you are installing the attachment service on the server, you should use a computer with an additional 300 MB of available RAM.
  • Windows NT® 4.0 or Windows® 2000 Server
  • Integrates with Microsoft Exchange 5.5 or Exchange 2000 (mixed mode or native installation)
  • Java™ Runtime Environment 1.4 (required for Mobile Data Service)

BlackBerry Enterprise Server version 2.2 for Lotus Domino Requirements:

  • Works with Lotus Domino Server 5.0 (5.03 or higher)
  • PC with an Intel® Pentium® II processor or compatible (233 Mhz or higher, 128 MB RAM, 1 GB free hard disk space)
  • Windows NT® Server 4.0 (Service Pack 3 or higher), Windows® 2000
  • Runs on existing or dedicated Lotus Domino Server 4.6 or 5.0
  • Network Interface Card

Prior to purchasing the BlackBerry Wireless Handheld, please contact your IT department to verify that your company has a BlackBerry Enterprise Server and that you will be able to access the BlackBerry Enterprise Server within your company.

Note: The BlackBerry Enterprise Server Software is sold separately through Research In Motion. For more information, please contact your Verizon Wireless account manager or your IT department.

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