Your Family SharePlan® Bill Is Changing

Family SharePlan is changing.  We’ve simplified our Express Service tools.  Your bill will look different, but you will still be on the same great plan, paying the same rates as today. This is all part of our focus on improving your experience with Verizon Wireless. We are making it easier than ever for you to change your minutes, text, or data, upgrade a device, add a new device, and do much, much more. This means fewer clicks and fewer screens to navigate; providing you the flexibility to manage your account anywhere, anytime through My Verizon or My Verizon Mobile.

You will receive a message a month in advance of the change. You will receive A Guide to Understanding Your Bill. The changes only apply to Family SharePlans.

How to Read Your New Bill

What’s Changing

The new format changes the way your charges are distributed among the phone lines in your plan. With Family SharePlan, you’re billed a monthly access charge for the first two lines in your plan, and each extra line is billed an additional monthly access charge. In the old format, the first line is billed the monthly access charge for all of the account’s shared services, while the second line is billed for just that line’s monthly access charge.

See example below:

 
Previous Family
SharePlan format
New Family
SharePlan format
Monthly Access Charge
Account
N/A
$50.00
 
First Line
$60.00
$9.99
 
Second Line
$9.99
$9.99
Total for Two Line Account
$69.99
$69.98
Each Extra Line
$9.99
$9.99
Shared Anytime Minutes
700
700
Per Minute Rate After Allowance
$0.45
$0.45

As a Family SharePlan customer, you receive an allowance of minutes to share. In the previous format, any minutes used by the first line deducts from the shared minute allowance. Any remaining minutes are then allocated to the next line that used the most minutes during the month, and so on, until all the allowance minutes are depleted. The new format will allow all the lines to draw from the allowances on a first come, first served basis. Rest assured, the new distribution of shared allowances does not change the allowance minutes included in your plan, nor will affect the cost of any minutes that exceed your allowance. If your usage exceeds your account’s monthly allowance minutes, the charges are billed to the account instead of the individual line. If you choose to add additional lines to your Family SharePlan account, the activation fee for each of those additional lines will be $35.00.

If you currently receive a discount because of an affiliation with an employer, the discount amount will remain the same. How the discount is calculated will be included within the Account Charges and Credits section.

Differences in Tax Amounts

While there have been no changes to tax rates or Verizon Wireless surcharges, you may see small differences resulting from the change in the distribution of monthly access charges. If you have lines in different tax jurisdictions, the taxes and Verizon Wireless surcharges will be calculated based on the monthly access charges for the account and lines. See examples below:

Previous Format
First Line
$60.00
New York Number - Taxed at New York rates
Second Line
$9.99
Ohio Number – Taxed at Ohio rates
Total
$69.99
($60 taxed at New York rates and $9.99 taxed at Ohio rates)
New Format
Account
$50.00
Charge divided evenly across the two lines and taxed accordingly
($25.00 charged at New York rates and $25.00 at Ohio rates)
First Line
$9.99
New York Number – Taxed at New York rates
Second Line
$9.99
Ohio Number – Taxed at Ohio rates
Total
$69.98
($34.99 taxed at New York rates and $34.99 taxed at Ohio rates)