How to Activate Your Certified Like-New Replacement Phone
1. Save Personal Information From Your Original Device
If you have a BlackBerry® device or smartphone:
Synchronize your personal information from your original device to a computer so you can later transfer it onto your replacement device.
OR
- Backup your contacts with Backup AssistantSM *
- Backup Pictures, Videos and Music by saving to a memory card or use V CAST Media Manager**
* Downloading the Backup Assistant application will require approximately 1 MB of data.
** Only available to consumer customers with Get It Now®/Media Center-capable devices who are enrolled in My Verizon. Airtime or megabyte charges, as applicable, will apply for all downloads. Does not apply to business customers, federal/state government customers or PDA and smartphone users.
2. Activate Your Replacement Device***
Important: Please charge your replacement phone and turn off your original phone before you attempt to activate and program your replacement phone.
Activation Instructions Global Phone Customers
*** The remaining unused term of the original manufacturer equipment warranty or a total of 90 days, whichever is greater, will transfer to the exchanged unit.
3. Transfer Information to Your Replacement Device
If you have a BlackBerry® device or smartphone:
Synchronize your personal information from your computer to your replacement device. Get Support for Your DeviceIf you have a Get It Now®/Media Center-capable device:
- Download Backup Assistant to your phone. If you had Backup Assistant on your original phone, your contacts will transfer automatically once download is complete.
- Transfer your Pictures, Videos and Music by using a memory card or use V CAST Media Manager (available on select devices)
- Restore your Ringtones, applications, and games with My Media Retrieval. Log on to My Verizon and select My Services then My Media to get started.
4. Return Your Defective Device
Important: To avoid being charged up to full retail price, which may exceed $500, you MUST ship your defective device to Verizon Wireless within 10 calendar days.
Prepare Device for Shipment View Shipping Instructions
