How to Activate Your Upgrade Device

1. Save Personal Information From Your Original Device

Back Up Your Data
If you have a BlackBerry® device or smartphone:
Synchronize your personal information from your original device to a computer so you can later transfer it onto your replacement device.
Get Support for Your Device

OR

Backup Assistant
If you have a Get It Now®/Media Center-capable device:

* Downloading the Backup Assistant application will require approximately 1 MB of data.
** Only available to consumer customers with Get It Now®/Media Center-capable devices who are enrolled in My Verizon. Airtime or megabyte charges, as applicable, will apply for all downloads. Does not apply to business customers, federal/state government customers or PDA and smartphone users.

2. Activate Your Upgrade Device***

Activate Your Upgrade Device

Important: Please charge your upgrade device and turn off your original phone before you attempt to activate and program your upgrade device.

Activation Instructions


*** The remaining unused term of the original manufacturer equipment warranty or a total of 90 days, whichever is greater, will transfer to the exchanged unit.

3. Transfer Information to Your Upgrade Device

Transfer Information to Your Upgrade Device

If you have a BlackBerry® device or smartphone:

Synchronize your personal information from your computer to your upgrade device.
Get Support for Your Device

If you have a Get It Now®/Media Center-capable device:

4. Donate Your Phone to HopeLine®

Donate Your Phone to HopeLine®
The HopeLine phone recycling program collects and donates wireless phones & equipment to assist victims of domestic violence. Learn More
How to donate your old phone:
- Drop the phone off at a Verizon Wireless Retail Store.
- Mail the phone to Verizon Wireless using a free postage-paid label
Prepare Device for Shipment