Answers to Frequently Asked Questions

Local Number Portability (LNP)

  1. What information is needed to bring my wireless number from a different carrier to Verizon Wireless?
  2. How long does it take to port my number over?
  3. Does it cost me anything to port my number?
  4. Do I have to be on contract if I use my own equipment?
  5. How will I know when the port is complete?
  1. What information is needed to bring my wireless number from a different carrier to Verizon Wireless?
    This is called Local Number Portability. You will need the following information to complete the transfer to Verizon Wireless:

    • Account number with Old Service Provider (OSP)
    • Primary mobile number with Old Service Provider
    • Authorized signer
    • Contact number
    • Billing address Information with OSP
    • Password (if applicable)

    Please call Customer Service at (800) 922-0204 for assistance.

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  2. How long does it take to port my number over?
    Wireless to wireless ports generally should take up to 24 hours, but could take longer. Landline to wireless ports generally should take no more than four days, but could take longer.

    Note: Actual processing time may vary depending on the complexity of the port and your old service provider.

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  3. Does it cost me anything to port my number?
    Verizon Wireless does not charge a specific fee for porting numbers to or from our service. Unlike some wireless companies, we have not charged customers for the upfront costs of preparing for number portability.

    Note: If you port out from us, you will be responsible for any accrued charges, and any applicable early termination fee if you port out before the end of your minimum term.

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  4. Do I have to be on contract if I use my own equipment?
    Yes. A minimum of a 1-year service commitment is required on all activations.

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  5. How will I know when the port is complete?
    We will send a free text message to your phone notifying you that your new service is fully activated.

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