Answers to Frequently Asked Questions

iPhone® 5


Note: Your company's Customer Agreement with Verizon Wireless might restrict you from purchasing certain devices. For a list of devices that your company has approved for purchase, please see the Device Catalog. To access the Device Catalog, hover over the Orders tab and select Order Device & Service from the dropdown menu.

General Information
  1. Will iPhone® 5 work on Verizon Wireless' 3G or 4G LTE network?
  2. With my iPhone® 5, am I able to make a call and browse the web at the same time?
New & Existing Customer Eligibility
  1. Can I transfer my mobile number from my current wireless service provider to Verizon Wireless?
  2. Should I cancel my existing service before activating service with Verizon Wireless?
  3. How long will it take to move my number to Verizon Wireless?
  4. How will I know when the transfer of my phone number to Verizon Wireless is complete?
  5. Do I need to sign up for a 2-year agreement when purchasing iPhone® 5?
Pricing
  1. Are there minimum service and data pricing requirements when purchasing iPhone® 5?
  2. Can I upgrade from another Smartphone to iPhone® 5 and keep my existing service and data pricing?
Purchase
  1. I currently have an iPhone® 5 with AT&T. Can I keep my existing version of iPhone 5?
  2. Can I upgrade to an iPhone® 5 even though I am not eligible to upgrade?
  3. If I've already ordered an iPhone® 5, how do I check the status of my order?
Content Transfer
  1. Will my existing voice mail transfer over when I activate iPhone® 5?
iPhone 5 and iTunes
  1. Do I need iTunes® to set up iPhone® 5?
  2. If I already have an iTunes® account, can I use it with my new iPhone® 5 on Verizon Wireless?
  3. Will I be able to sync content and iOS apps that I already have in iTunes® to iPhone® 5?
  4. Can I purchase apps from the App StoreSM directly from iPhone® 5?
  5. Will any Verizon Wireless apps be available on iPhone® 5?
  6. What happens to any existing apps that I have purchased on my Verizon Wireless device after I switch to iPhone® 5?
  7. Does Verizon Wireless carry accessories for iPhone®?
  8. If I have iPhone® 4 or iPhone 4S and I'm switching to iPhone 5. Will all of my accessories be compatible?
  9. Can I use iPhone® 5 while traveling abroad?
  10. Can I use Wi-Fi on iPhone® 5 while traveling abroad to obtain data connection?
Visual Voicemail
  1. How much does Visual Voicemail cost on iPhone® 5?
  2. Can I retrieve my voice mail messages without my iPhone® 5?
  3. Can I receive Visual Voicemail messages on iPhone® 5 when roaming (domestic and/or international)?
  4. Does iPhone® 5 Visual Voicemail support Group Distribution and the Compose / Reply / Forward voicemail features?
  5. Is iPhone® 5 Visual Voicemail compatible with CenturyLink Voice Messaging service?
Support
  1. Where can I find Support information including the user guide for iPhone® 5?
  2. Where can I find instructions on activating iPhone® 5?
  3. Who do I call for Support or general questions about iPhone® 5?
General Information
  1. Will iPhone® 5 work on Verizon Wireless' 3G or 4G LTE network?

    iPhone 5 will run on our 4G LTE network – America's fastest 4G network. In areas where 4G LTE is not available, it will run on our 3G network – the largest and most reliable 3G network in the country.

    LTE is a trademark of ETSI.

    Back to top

  2. With my iPhone® 5, am I able to make a call and browse the web at the same time?

    You can make a voice call on the Verizon Wireless network and simultaneously browse the Internet over a public or home Wi-Fi connection.

    The iPhone 5, as designed by Apple®, does not support simultaneous voice and data on the Verizon Wireless cellular network.

    Back to top
New & Existing Customer Eligibility
  1. Can I transfer my mobile number from my current wireless service provider to Verizon Wireless?

    In most cases, you can bring your existing number from your current wireless or landline service provider to Verizon Wireless. To check if you're eligible to transfer, or to check the status of a current port request, go to the Keep Your Number page.

    You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.

    Back to top

  2. Should I cancel my existing service before activating service with Verizon Wireless?
    No. Your number must remain active. Canceling your service prior to setting up an account with Verizon Wireless will prevent you from keeping your number.

    Back to top

  3. How long will it take to move my number to Verizon Wireless?

    Moving your current mobile number to a new carrier generally should take no more than three hours to one day, but could take longer. Landline to wireless transfers generally should take no more than four days, but could take longer.

    Processing time may vary depending on the complexity of the port, existing volumes between carriers and your old service provider.

    Back to top

  4. How will I know when the transfer of my phone number to Verizon Wireless is complete?

    We will send a free text message to your device notifying you that your new service is fully activated.

    Back to top

  5. Do I need to sign up for a 2-year agreement when purchasing iPhone® 5?

    If you are purchasing iPhone 5 at the 2-year promotional price, a new agreement is required. However, you will also have the option to purchase the iPhone 5 at full retail price, which will not require you to sign a long-term agreement.

    Notes:

    • Activation on a month-to-month agreement is required when purchasing iPhone 5 at full retail price.
    • Your company may have a different policy. Before signing up, refer to your company's Major Account Agreement or consult your wireless administrator for your company's policy.

    Back to top
Pricing
  1. Are there minimum service and data pricing requirements when purchasing iPhone® 5?

    You will need to have a Nationwide Plan and data package.

    Back to top

  2. Can I upgrade from another Smartphone to iPhone® 5 and keep my existing service and data pricing?

    Yes. When you upgrade to iPhone 5 at discounted pricing, you can keep your existing plan or select from one of the current plans available.

    Back to top
Purchase
  1. I currently have an iPhone® 5 with AT&T. Can I keep my existing version of iPhone 5?

    No. You will need an iPhone 5 that works on the Verizon Wireless network.

    Back to top

  2. Can I upgrade to an iPhone® 5 even though I am not eligible to upgrade?

    If you are not eligible to upgrade, you can pay full retail price for a new iPhone 5.

    Back to top

  3. If I've already ordered an iPhone® 5, how do I check the status of my order?

    There are several ways to check your order status:

    • Call (800) 922-0204 and select the Order Status option. You will be asked to enter your Order Reference Number listed in the confirmation email.

    • If you're a business customer who orders through My Business Account or Verizon Enterprise Center, you may check your order status through those online services.

    Back to top
Content Transfer
  1. Will my existing voice mail transfer over when I activate iPhone® 5?

    No. All existing voice mail messages will be lost when transferring over to iPhone 5. Refer to the Saving Your Existing Voice Mail Before Activating iPhone page for more details and for step-by-step instructions on how to save your existing voice mail.

    Note: If you are an existing Verizon Wireless iPhone customer switching to another Verizon Wireless iPhone, your voice mails will not be deleted.

    Back to top
iPhone 5 and iTunes
  1. Do I need iTunes® to set up iPhone® 5?

    No. You do not need iTunes to set up iPhone 5 for the first time. iPhone 5 can be set up using a PC-free method over a Wi-Fi or cellular connection.

    iTunes is available as a free download on the iTunes website.

    For more information about syncing with iTunes, refer to the Syncing with iTunes page.

    Note: Your company may have specific guidelines about downloading iTunes. Consult your company's IT Administration for information about downloading the application.

    Back to top

  2. If I already have an iTunes® account, can I use it with my new iPhone® 5 on Verizon Wireless?

    Yes. During set up, you can specify your existing Apple® ID.

    Back to top

  3. Will I be able to sync content and iOS apps that I already have in iTunes® to iPhone® 5?

    Yes. You will be able to sync content and iOS apps that you already have in iTunes to your new iPhone 5.

    Back to top

  4. Can I purchase apps from the App StoreSM directly from iPhone® 5?

    You can search for, browse, review, purchase and download iOS apps from the App Store directly from iPhone 5. Apps that you download and install from the App Store on iPhone 5 are backed up to your iTunes® library the next time you sync iPhone 5 with your computer.

    Note: Your company may have specific guidelines about downloading apps. Consult your wireless administrator for information about your company's policy on downloading apps to your wireless device.

    Back to top

  5. Will any Verizon Wireless apps be available on iPhone® 5?

    Verizon Wireless apps are not pre-loaded. The following apps are currently available in the App StoreSM for iPhone 5:

    • VZ Contact Transfer
    • My Verizon Mobile
    • VZ Navigator®
    • NFL® Mobile


    We are also working on other apps for the App Store.

    If you are a current Backup AssistantSM user, you can use search for and download Backup Assistant to transfer contacts to iPhone 5. Use our online Transfer Contacts tool for step-by-step instructions.

    Back to top

  6. What happens to any existing apps that I have purchased on my Verizon Wireless device after I switch to iPhone® 5?

    Although many of the same apps may be available on iPhone 5, any non-iOS apps already purchased on your existing device will not be transferred to your iPhone 5.

    Back to top

  7. Does Verizon Wireless carry accessories for iPhone®?

    Yes, we do. To purchase accessories, go to the Shop For Accessories page.

    Back to top

  8. If I have iPhone® 4 or iPhone 4S and I'm switching to iPhone 5. Will all of my accessories be compatible?

    No. Not all iPhone 4 and iPhone 4s accessories are compatible with iPhone 5.

    • Chargers: Because iPhone 5 uses a new adapter format called Lightening, chargers for older iPhone models are not compatible. However, there is a Lightning to 30-pin adapter available that allows you to connect iPhone 5 to legacy 30-pin accessories. This adapter is sold separately .

    • Cases and covers: Not compatible because iPhone 5 is physically larger than previous models.


    For questions about compatibility of other accessories, refer to the documentation that came with the accessory or contact the manufacturer.

    Back to top

  9. Can I use iPhone® 5 while traveling abroad?

    You can use iPhone 5 for voice and text in more than 220 countries, with data service in more than 205 countries and 165 of those countries, at 3G speeds. If you're an existing Verizon Wireless customer, you may add global service in My Business Account or VEC. Eligibility requirements may apply.

    My Business Account

    Add global services from the Add / Change Features page

    Verizon Enterprise Center

    1. Click on the Accounts & Maintenance  tab.

    2. Go to the Manage Wireless Lines & Service page.

    3. For the line you want to add global services to, select Add / Change Feature from the Action dropdown.

    4. Follow the prompts to add the feature.


    Please use our International Trip Planner when planning a trip with iPhone 5. It will provide you with pricing, dialing instructions and other key tips specific to your phone and the country to which you are traveling.

    Back to top

  10. Can I use Wi-Fi on iPhone® 5 while traveling abroad to obtain data connection?

    Yes. You may use Wi-Fi for your data connection to access email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection does not count against your data allowance.

    Back to top
Visual Voicemail
  1. How much does Visual Voicemail cost on iPhone® 5?

    Visual Voicemail is included in your Verizon Wireless data package.

    Back to top

  2. Can I retrieve my voice mail messages without my iPhone® 5?

    Yes, by doing the following:

    1. Dial your mobile number from another phone.
    2. Press the # (pound) button.
    3. Enter your Voicemail password.

    Back to top

  3. Can I receive Visual Voicemail messages on iPhone® 5 when roaming (domestic and/or international)?

    Yes. You can receive Visual Voicemail messages as long as you are in a Verizon Wireless data coverage area.

    Back to top

  4. Does iPhone® 5 Visual Voicemail support Group Distribution and the Compose / Reply / Forward voicemail features?

    No. These features are not supported within the iPhone 5 Voicemail system.

    Back to top

  5. Is iPhone® 5 Visual Voicemail compatible with CenturyLink™ Voice Messaging service?

    No. iPhone 5 Visual Voicemail can't be combined with other Voice Mail products we offer, including CenturyLink Voice Messaging. 

    Back to top
Support
  1. Where can I find Support information including the user guide for iPhone® 5?

    For Support information about iPhone 5, go to the Apple® Support website.

    Back to top

  2. Where can I find instructions on activating iPhone® 5?

    For instructions on activating iPhone 5, refer to one of the following guides:

    Back to top

  3. Who do I call for Support or general questions about iPhone® 5?

    For general Support questions, you can contact Customer Service by dialing *611 from your mobile phone or (800) 922-0204 from a landline, Monday - Sunday, 6 a.m. - 11 p.m.

    Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

    Back to top

Close


There has been no activity for some time.
Click 'Close' if you wish to continue your session.
For your security if you are unable to respond to this message
within 5 minutes you will be logged out automatically.