Calling Features: Call Fowarding

Description


With this feature, you can forward your mobile calls to another phone number, including your home or office. If you accidentally leave without your phone or your battery dies and you don’t have your charger, you can forward all your calls to a different number and not miss a thing. You can also set your calls to forward to another number only if you don’t answer or are on another call. That way, your important calls can still be answered, even when you’re unavailable.

Note: When forwarding all calls, your mobile phone won’t ring until you turn off Call Forwarding.

Call Forwarding is automatically included with new activations, and there are no subscription fees for the service. However, airtime charges apply to all forwarded calls according to your calling plan, even when forwarding to a landline.

How to Get It


Call Forwarding is automatically included with all plans. To confirm that you have this feature:

  1. In My Business, hover over the Account Maintenance tab and click  Wireless Numbers & Users.

  2.  Click on the desired wireless number. 

  3. Click on Included Features at the bottom of the page.

  4. Scroll down to see if Call Forwarding is listed. This indicates the feature is active on your account.

    Note: If the feature isn’t active, click the Add/Remove Features button. Then follow the onscreen prompts to add the feature to your account.  

How to Use It


You can turn Call Forwarding on and off from your mobile phone or your computer. For step-by-step instructions, see our How to Use Guide: Call Forwarding.
 

For more information go to our Call Forwarding FAQ.

Not available in some areas. Airtime charges applie to all simultaneous calls and to forwarded / transferred calls, even if you send the call to landline phones. When activated, all calls will be forwarded to another number until deactivated. The mobile phone will not ring. Long distance charges may be incurred. Airtime charges may apply. Additional per-minute charges may apply to all forwarded calls. You will be charged for one minute of airtime when activating Call Forwarding.

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