Add and remove features

Verizon provides line-level features and account-level features. Most features are at the line level, meaning they can be added or removed on a specific line, or on up to 99 lines at a time in My Business Wireless.

Account-level features apply to all lines on an account, meaning that when they are added or removed, it affects every line on the account. There are only a few account-level features, the most common being Total Mobile Protection MD, TechTeam, Data Boost and Safety Mode.

Whether you are changing features on one or more lines in an account, all the lines in one account, or all the lines in multiple accounts, the steps are similar. The following describes how to make feature changes in all three situations:

1. While logged in to My Business Wireless, go to the All wireless numbers page by navigating to Manage > Account > View wireless numbers
2. From the I want to... dropdown menu, click Add or remove features (99 lines max)
3. From the Select Features page, do one of the following:
   • To change features on one or more lines of an account, click the Select Line Level Features tab, search for the desired lines to change by entering a wireless number or part of a wireless number, and click Select All to change features on all displayed lines or click Select to choose specific lines
     1. You can copy and paste up to 99 numbers from a spreadsheet or manually enter each number, separated with commas, or you can select the desired lines from the All wireless numbers page by clicking the boxes next to the wireless numbers you want or using the search bar
   • To change account-level features on one or more accounts, click the Select Account Level Features tab, search for the desired account by entering an account number or part of an account number, click Select and then choose the desired accounts (you can only select up to five accounts per transaction)
4. Click Continue to see a list of features on the Select Features page (unselected features will be black, while selected features will be green and will show the status Feature selected)
5. Click the slider next to the desired features you’d like to add or remove
6. Click Continue to go to the Manage Features page
7. Add or remove features by clicking the slider to On (green) or to Off (black) (active account features display as Current, inactive features display as Available to add and features incompatible with the account display as Not Compatible and will be grayed out)
8. Click Continue to complete your feature changes
9. On the Review and submit page, you can choose the date of when you want the features to become effective by selecting one of the following radio buttons:
   • Back date
   • Future date
   • Today’s date
   • Pick date (the date needs to be between the first day of your current bill cycle and today)
     1. If the selected feature change impacts your costs, an estimate of those costs will display on the Review and submit page
10. If you would like someone else to receive order notifications, click Add another email address (for accounts with manager approval requirements, a manager approval email will also be displayed if the order requires manager approval)
11. Click Submit to finalize the feature change
12. You can save a copy of your order by clicking View/print details