Customer Agreement & Important Information
(Para una copia de este documento en español, visite nuestro website: vzw.com/espanol)
Thanks for choosing Verizon Wireless. In this Customer Agreement, you’ll find important information about your Service, including our ability to make changes to your Service or this agreement’s terms, our liability if things don’t work as planned and how any disputes between us must be resolved in arbitration or small claims court. If you’re signing up for Service for a minimum contract term, you’ll also find information about that contract term and what happens if you cancel a line of Service early or don’t pay on time, including the possibility of an early termination fee you may owe Verizon Wireless.
Your Service terms and conditions are part of this agreement. Your Plan includes your monthly allowances and features, where you can use them (your “Coverage Area”), and their monthly and pay-per-use charges. You can also subscribe to several Optional Services, like data add-on packages. Together, your Plan and any Optional Services you select are your Service. The terms and conditions for your Service can be found in the brochures that are available when you activate, or online at verizonwireless.com
How Do I Accept This Agreement?
You accept this agreement by:
- Agreeing in writing, by email, over the phone, or in person;
- Opening a package that says you are accepting by opening it; or
- Activating your Service.
When you accept, you’re representing that you are at least 18 years old and are legally able to accept an agreement. If you’re accepting for an organization, you’re representing that you are authorized to bind that organization, and where the context requires, “you” means the organization. By accepting you are agreeing to every provision of this Agreement whether or not you have read it.
If you do accept, you can cancel a line of Service within 14 days of accepting this Agreement without having to pay an early termination fee as long as you return, within the applicable return period, any equipment you purchased from us or one of our authorized agents at a discount in connection with your acceptance of this Agreement, but you’ll still have to pay for your Service through that date. If you signed up for Prepaid Service, no refunds will be granted after 14 days or if your account has been activated. Your activation fee will not be refunded unless you cancel within three days of accepting.
If you change your device or receive a Service promotion, you may be required to change your Plan to one that we are currently offering at that time.
You consent to allow Verizon Wireless and anyone who collects on our behalf to contact you about your account status, including past due or current charges, using prerecorded calls, email and calls or messages delivered by an automatic telephone dialing system to any wireless phone number or email address you provide. Verizon Wireless will treat any email address you provide as your private email that is not accessible by unauthorized third parties. Unless you notify us that your wireless service is based in a different time zone, calls will be made to your cellular device during permitted calling hours based upon the time zone affiliated with the mobile telephone number you provide.
What Happens If My Postpay Service Is Canceled Before the End of My Contract Term?
If you’re signing up for Postpay Service, you’re agreeing to subscribe to a line of Service either on a month–to–month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn’t count toward completing your contract term.) Once you’ve completed your contract term, you’ll automatically become a customer on a month–to–month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you’ll have to pay an early termination fee. If your contract term results from your purchase of an advanced device, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. Otherwise, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check whether they charge a separate termination fee.
Can I Take My Wireless Phone Number to Another Carrier?
You may be able to take, or “port,” your wireless phone number to another carrier. If you port a number from us, we’ll treat it as though you asked us to cancel your Service for that number. After the porting is completed, you won’t be able to use our service for that number, but you’ll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation. If you’re a Prepaid customer, you won’t be entitled to a refund of any balance on your account. If you port a number to us, please be aware that we may not be able to provide some services right away, such as 911 location services. You don’t have any rights to your wireless phone number, except for any right you may have to port it.
We will not publish your wireless phone number in any available directory or give it to anyone for that purpose, unless you ask us to.
Can I Have Someone Else Manage My Postpay Account?
No problem — just tell us by phone, in person, or in writing. You can appoint someone to manage your Postpay account for a single transaction, or until you tell us otherwise. The person you appoint will be able to make changes to your account, including adding new lines of Service, buying new wireless devices, and extending your contract term. Any changes that person makes will be treated as modifications to this agreement.
Can Verizon Wireless Change This Agreement or My Service?
We may change prices or any other term of your Service or this agreement at any time, but we’ll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you’re accepting the change. If you’re a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee if we fail to negate the change after you notify us of your objection to it.
My Wireless Device
Your wireless device must comply with Federal Communications Commission regulations, be certified for use on our network, and be compatible with your Service. Please be aware that we may change your wireless device’s software, applications or programming remotely, without notice. This could affect your stored data, or how you’ve programmed or use your wireless device. By activating Service that uses a SIM (Subscriber Identity Module) card, you agree that we own the intellectual property and software in the SIM card, that we may change the software or other data in the SIM card remotely and without notice, and that we may utilize any capacity in the SIM card for administrative, network, business and/or commercial purposes. If you bought a wireless device for Postpay Service from Verizon Wireless that doesn’t use a SIM card, and you want to reprogram it for use with another wireless network, the default programming code is set to “000000” or “123456.” But please note that your wireless device may not work with another wireless network, or the other wireless carrier may not accept your wireless device on its network. If you activate a wireless device for
Prepaid Service, during the first six (6) months after activation, it can only be used for Prepaid Service. The iPhone 4 is configured to work only with the wireless services of Verizon Wireless and may not work on another carrier’s network, even after completion of your contract term.
Where and How Does Verizon Wireless Service Work?
Wireless devices use radio transmissions, so unfortunately you can’t get Service if your device isn’t in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather.
How Can I Prevent Unintended Charges on My Bill?
You agree to pay all access, usage and other charges that you or any other user of your wireless device incurred. If multiple wireless devices are associated with your account, you agree to pay all charges incurred by users of those wireless devices. Many services and applications are accessible on or through wireless devices, including purchases of games, movies, music and other content. Some of these services are provided by Verizon Wireless. Others are provided by third parties that may offer the option to bill the charges to your Verizon Wireless bill or other methods of payment. Charges may be one-time or recurring. The amount and frequency of the charges will be disclosed to you or the person using your device or a device associated with your account at the time a purchase is made. If the purchaser chooses to have the charges billed to your account, such charges will become part of the amount due for that billing cycle. Verizon Wireless offers tools to block or restrict these services, and to block all billing for third-party services on your Verizon Wireless bill, at verizonwireless.com/myverizon
What Charges Are Set by Verizon Wireless?
For Postpay Service, our charges include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren’t taxes, they aren’t required by law, they are not necessarily related to anything the government does, they are kept by us in whole or in part, and the amounts and what they pay for may change.
Government Taxes, Fees and Surcharges
You must pay all taxes, fees and surcharges set by federal, state and local governments. Please note that we may not always be able to notify you in advance of changes to these charges.
What Are Roaming Charges?
You’re “roaming” whenever your wireless device uses a transmission site outside your Coverage Area or uses another company’s transmission site. Sometimes roaming happens even when you’re within your Coverage Area. There may be higher rates and extra charges (including charges for long distance, tolls or calls that don’t connect) for roaming calls, depending on your Plan.
How Does Verizon Wireless Calculate My Charges?
For charges based on the amount of time used or data sent or received, we’ll round up any fraction to the next full minute or, depending on how you’re billed for data usage, the next full megabyte or gigabyte. For outgoing calls, usage time starts when you first press Send or the call connects to a network, and for incoming calls, it starts when the call connects to a network (which may be before it rings). Usage time may end several seconds after you press End or after the call disconnects. For calls made on our network, we charge only for calls that are answered, including by machines. For Postpay Service, usage cannot always be processed right away and may be included in a later bill, but the usage will still count towards your allowance for the month when the Service was used.
How and When Can I Dispute Charges?
If you’re a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you’re disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you’re a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM) WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.
What Are My Rights for Dropped Calls or Interrupted Service?
If you drop a call in your Coverage Area, redial. If it’s answered within 5 minutes, call us within 90 days if you’re a Postpay customer, or within 45 days if you’re a Prepaid customer, and we’ll give you a 1-minute airtime credit. If you’re a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and we’re at fault, call us within 180 days and we’ll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service.
About My Payments
If you’re a Postpay customer and we don’t get your payment on time, we will charge you a late fee of up to 1.5 percent per month (18 percent per year) on the unpaid balance, or a flat $5 per month, whichever is greater, if allowed by law in the state of your billing address. (If you choose another company to bill you for our Service [such as another Verizon company], late fees are set by that company or by its tariffs and may be higher than our late fees.) Late Fees are part of the rates and charges you agree to pay us. If you fail to pay on time and Verizon Wireless refers your account(s) to a third party for collection, a collection fee will be assessed and will be due at the time of the referral to the third party. The fee will be calculated at the maximum percentage permitted by applicable law, not to exceed 18 percent. We may require a deposit at the time of activation or afterward, or an increased deposit. We’ll pay simple interest on any deposit at the rate the law requires. We may apply deposits or payments in any order to any amounts you owe us on any account. If your final credit balance is less than $1, we will refund it only if you ask. You may have to pay a $35 fee to re-activate Service if your Service is terminated, or a $15 fee to reconnect Service if it is interrupted for non-payment or suspended for any reason.
If you’re a Prepaid customer, you may replenish your balance at any time before the expiration date by providing us with another payment. Your balance may not exceed $1,000 and you may be prevented from replenishing if your balance reaches $1,000. We will suspend service when your account reaches the expiration date and any unused balance will be forfeited.
We may charge you up to $25 for any returned check.
What If My Wireless Device Gets Lost or Stolen?
We’re here to help. It’s important that you notify us right away, so we can suspend your Service to keep someone else from using it. If you’re a Postpay customer and your wireless device is used after the loss or theft but before you report it, and you want a credit for any charges for that usage, we’re happy to review your account activity and any other information you’d like us to consider. Keep in mind that you may be held responsible for the charges if you delayed reporting the loss or theft without good reason, but you don’t have to pay any charges you dispute while they are being investigated. If we haven’t given you a courtesy suspension of recurring monthly charges during the past year, we’ll give you one for 30 days or until you replace or recover your wireless device, whichever comes first.
What Are Verizon Wireless’ Rights to Limit or End Service or End This Agreement?
We can, without notice, limit, suspend or end your Service or any agreement with you for any good cause, including, but not limited to: (1) if you: (a) breach this agreement; (b) resell your Service; (c) use your Service for any illegal purpose, including use that violates trade and economic sanctions and prohibitions promulgated by any U.S. governmental agency; (d) install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our permission; (e) steal from or lie to us; or, if you’re a Postpay customer, (f) do not pay your bill on time; (g) incur charges larger than a required deposit or billing limit, or materially in excess of your monthly access charges (even if we haven’t yet billed the charges); (h) provide credit information we can’t verify; or (i) are unable to pay us or go bankrupt; or (2) if you, any user of your device or any line of service on your account, or any account manager on your account: (a) threaten, harass, or use vulgar and/or inappropriate language toward our representatives; (b) interfere with our operations; (c) “spam,” or engage in other abusive messaging or calling; (d) modify your device from its manufacturer’s specifications; or (e) use your Service in a way that negatively affects our network or other customers. We can also temporarily limit your Service for any operational or governmental reason.
Am I Eligible for Special Discounts?
If you’re a Postpay customer, you may be eligible for a discount if you are and remain affiliated with an organization that has an agreement with us. Unless your discount is through a government employee discount program, we may share certain information about your Service (including your name, your wireless telephone number and your total monthly charges) with your organization from time to time to make sure you’re still eligible. We may adjust or remove your discount according to your organization’s agreement with us, and remove your discount if your eligibility ends or your contract term expires. In any case, this won’t be considered to have a material adverse effect on you.
Disclaimer of Warranties
We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, your wireless device, or any applications you access through your wireless device. We do not warrant that your wireless device will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network-related modifications, upgrades or similar activity. If you download or use applications, services or software provided by third parties (including voice applications), 911 or E-911, or other calling functionality, may work differently than services offered by us, or may not work at all. Please review all terms and conditions of such third-party products. Verizon Wireless is not responsible for any third-party information, content, applications or services you access, download or use on your device. You are responsible for maintaining virus and other Internet security protections when accessing these third-party products or services. For additional information, visit the Verizon Content Policy at responsibility.verizon.com/contentpolicy
Please be aware that if you activated your wireless device through our Open Development program, we can’t vouch for the device’s call quality or overall functionality.
Waivers and Limitations of Liability
You and Verizon Wireless both agree to limit claims against each other for damages or other monetary relief to direct damages. This limitation and waiver will apply regardless of the theory of liability. That means neither of us will try to get any indirect, special, consequential, treble or punitive damages from the other. This limitation and waiver also applies if you bring a claim against one of our suppliers, to the extent we would be required to indemnify the supplier for the claim. You agree we aren’t responsible for problems caused by you or others, or by any act of God. You also agree we aren’t liable for missed or deleted voice mails or other messages, or for any information (like pictures) that gets lost or deleted if we work on your device. If another wireless carrier is involved in any problem (for example, while you’re roaming), you also agree to any limitations of liability that it imposes.
How Do I Resolve Disputes with Verizon Wireless?
We hope to make you a happy customer, but if there’s an issue that needs to be resolved, this section outlines what’s expected of both of us.
You and Verizon Wireless both agree to resolve disputes only by arbitration or in small claims court. There’s no judge or jury in arbitration, and the procedures may be different, but an arbitrator can award you the same damages and relief, and must honor the same terms in this agreement, as a court would. If the law allows for an award of attorneys’ fees, an arbitrator can award them too. We also both agree that:
(1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. EXCEPT FOR SMALL CLAIMS COURT CASES THAT QUALIFY, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US (OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES) WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) OR BETTER BUSINESS BUREAU (“BBB”). YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU.
(2) UNLESS YOU AND VERIZON WIRELESS AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER $10,000, THE AAA’S WIRELESS INDUSTRY ARBITRATION (“WIA”) RULES WILL APPLY. IN SUCH CASES, THE LOSER CAN ASK FOR A PANEL OF THREE NEW ARBITRATORS TO REVIEW THE AWARD. FOR CLAIMS OF $10,000 OR LESS, THE PARTY BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA’S WIA RULES OR THE BBB’S RULES FOR BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG), THE BBB (WWW.BBB.ORG) OR FROM US. FOR CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER YOU’D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE.
(3) THIS AGREEMENT DOESN’T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT.
(4) If either of us intends to seek arbitration under this agreement, the party seeking arbitration must first notify the other party of the dispute in writing at least 30 days in advance of initiating the arbitration. Notice to Verizon Wireless should be sent to Verizon Wireless Dispute Resolution Manager, One Verizon Way, VC52N061, Basking Ridge, NJ 07920. The Notice must describe the nature of the claim and the relief being sought. If we are unable to resolve our dispute within 30 days, either party may then proceed to file a claim for arbitration. WE’LL PAY ANY FILING FEE THAT THE AAA OR BBB CHARGES YOU FOR ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US WITH SIGNED WRITTEN NOTICE THAT YOU CANNOT PAY THE FILING FEE, VERIZON WIRELESS WILL PAY THE FEE DIRECTLY TO THE AAA OR THE BBB. IF THAT ARBITRATION PROCEEDS, WE’LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED LATER, AS WELL AS FOR ANY APPEAL TO A PANEL OF THREE NEW ARBITRATORS (IF THE ARBITRATION AWARD IS APPEALABLE UNDER THIS AGREEMENT).
(5) WE ALSO OFFER CUSTOMERS THE OPTION OF PARTICIPATING IN A FREE INTERNAL MEDIATION PROGRAM. THIS PROGRAM IS ENTIRELY VOLUNTARY AND DOES NOT AFFECT EITHER PARTY’S RIGHTS IN ANY OTHER ASPECT OF THESE DISPUTE RESOLUTION PROCEDURES. IN OUR VOLUNTARY MEDIATION PROGRAM, WE WILL ASSIGN AN EMPLOYEE WHO’S NOT DIRECTLY INVOLVED IN THE DISPUTE TO HELP BOTH SIDES REACH AN AGREEMENT. THAT PERSON HAS ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR AND THE PROCESS HAS ALL OF THE PROTECTIONS ASSOCIATED WITH MEDIATION. FOR EXAMPLE, NOTHING SAID IN THE MEDIATION CAN BE USED LATER IN AN ARBITRATION OR LAWSUIT. IF YOU’D LIKE TO KNOW MORE, PLEASE CONTACT US AT VERIZONWIRELESS.COM OR THROUGH CUSTOMER SERVICE. IF YOU’D LIKE TO START THE MEDIATION PROCESS, PLEASE GO TO VERIZONWIRELESS.COM OR CALL CUSTOMER SERVICE FOR A NOTICE OF DISPUTE FORM TO FILL OUT, AND MAIL, FAX OR EMAIL IT TO US ACCORDING TO THE DIRECTIONS ON THE FORM.
(6) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE ARBITRATION BEGINS. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. IF YOU DON’T ACCEPT THE OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT’S MORE THAN OUR OFFER BUT LESS THAN $5000, OR IF WE DON’T MAKE YOU AN OFFER AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN $5000, THEN WE AGREE TO PAY YOU $5000 INSTEAD OF THE AMOUNT AWARDED. IN THAT CASE WE ALSO AGREE TO PAY ANY REASONABLE ATTORNEYS’ FEES AND EXPENSES, REGARDLESS OF WHETHER THE LAW REQUIRES IT FOR YOUR CASE. IF THE ARBITRATOR AWARDS YOU MORE THAN $5000, THEN WE WILL PAY YOU THAT AMOUNT.
(7) AAN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN’T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF.
(8) If for some reason the prohibition on class arbitrations set forth in subsection (3) cannot be enforced, then the agreement to arbitrate will not apply.
(9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND Verizon Wireless AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU AND Verizon Wireless UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT.
About This Agreement
If we don’t enforce our rights under this agreement in one instance, that doesn’t mean we won’t or can’t enforce those rights in any other instance. You cannot assign this agreement or any of your rights or duties under it without our permission. However, we may assign this agreement or any debt you owe us without notifying you. If you’re a Postpay customer, please note that many notices we send to you will show up as messages on your monthly bill. If you have online billing, those notices will be deemed received by you when your online bill is available for viewing. If you get a paper bill, those notices will be deemed received by you three days after we mail the bill to you. If we send other notices to you, they will be considered received immediately if we send them to your wireless device, or to any email or fax number you’ve given us, or after three days if we mail them to your billing address. If you need to send notices to us, please send them to the customer service address on your latest bill.
If you’re a Prepaid customer and we send notices to you, they will be considered received immediately if we send them to your wireless device or to any email or fax number you’ve given us, or if we post them as a pre-call notification on your Service, or after three days if we mail them to the most current address we have for you. If you need to send notices to us, please send them to the Customer Service Prepaid address at verizonwireless.com/contactus If any part of this agreement, including anything regarding the arbitration process (except for the prohibition on class arbitrations as explained in part 8 of the dispute resolution section above), is ruled invalid, that part may be removed from this agreement.
This agreement and the documents it incorporates form the entire agreement between us. You can’t rely on any other documents, or on what’s said by any sales or customer service representatives, and you have no other rights regarding Service or this agreement. This agreement isn’t for the benefit of any third party except our parent companies, affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we’ve agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state.
Additional Plan Information for MORE Everything, Nationwide and MORE Everything Data-Only Plans
Minimum Contract Term
Each line requires a month-to-month or two-year contract.
Activation Fee: $35 per line.
Upgrade Fee: $30 per device when upgrading to a new device.
Early Termination Fees
The early termination fee is up to $175, or up to $350 if your contract term results from your purchase of an advanced device (e.g., a smartphone or netbook).
If you’re activating a Data-Only Plan or you’re on a month-to-month term, you are not eligible for monthly access fee discounts.
Taxes, Surcharges and Fees
The market you’re in determines taxes, surcharges and fees, such as E911 and gross receipt charges. As of July 1, 2014, they can add between 6% and 42% to your standard monthly access and other charges.
Monthly Federal Universal Service (15.7% of interstate and international telecom charges, as of July 1, 2014; varies quarterly based on FCC rate), Regulatory (21¢ per line for MORE Everything and Nationwide Plans; 2¢ per line for The MORE Everything Data-Only Plan) and Administrative (88¢ per line for MORE Everything and Nationwide Plans; 6¢ per line for The MORE Everything Data-Only Plan) charges are Verizon Wireless charges, not taxes, and are subject to change. For more details on these Verizon Wireless charges, call 1.888.684.1888.
MANAGE AND MONITOR YOUR USAGE
- Change your data allowance anytime without extending your contract, or add monitoring — all at My Verizon. Need more ways to monitor and control usage? Add Verizon FamilyBase for $5 monthly for up to 10 lines.
- To help you decide how much data you need, check out the Data Calculator at verizonwireless.com/datacalculator
- Log in to My Verizon Online and My Verizon Mobile to see your current usage, as well as past usage.
- From your wireless device, call #DATA (#3282).
- Receive free usage alerts via text messaging and/or email to notify you when you’re nearing or have exceeded your allowance.
HOW CAN I CHECK DATA USAGE FOR MY DATA-ONLY DEVICE?
You can check your approximate unbilled monthly data usage for your data-only device through the following options:1
- VZAccess® Manager “Usage” button2
- My Verizon or My Business Account
- Have your data-only device wireless number available and call 1.800.922.0204
- Prepaid Mobile Broadband customers can check usage through the VZAccess Manager “Usage” button3 or by calling 1.800.786.8419
Once Prepaid Mobile Broadband allowance or expiration is reached, any session that is in progress will end and any content that is being sent or received may be lost. For expirations, day = 24 hours, week = 7 days, month = 30 days.
When using 4G devices, 4G speeds will be available within 4G coverage. When traveling in the 3G Coverage Area, you can expect download speeds of 600 Kbps–1.4 Mbps and upload speeds of 500–800 Kbps. When traveling in the Extended 3G Coverage Area, you can expect download speeds of 400–700 Kbps and upload speeds of 60–80 Kbps. Outside the 3G coverage area, the network allows connections at typical speeds of 60–80 Kbps.
1 There will be a time lag between the end of a data session and the point at which the usage will appear on any of these tools.
2 Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using a Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager.
Smartphone Data Usage Examples
|Send/receive text-only email||1,000 emails||2,000 emails||8,000 emails|
|Browse the web||100 pages||200 pages||800 pages|
|Stream radio||15 hours||30 hours||60 hours|
|Download/upload photos (1 MB) to social media sites||20 pics||40 pics||80 pics|
|Other 4G Video||2 hours||4 hours||8 hours|
|Verizon Video & NFL Mobile Streaming||2 hours||4 hours||8 hours|
|Usage examples are estimates. Individual results will vary based on customer’s Internet usage patterns, among other factors. Downloads that buffer, such as streaming music and video, will bill for all of the data that has been downloaded, even though you may not have listened to or watched the entire download.|
|Verizon Video has been optimized to run over the Verizon Wireless network efficiently while delivering an excellent video experience. Based on testing, other video applications often consume more data for a similar duration of playback. Learn more about Verizon Video at verizonwireless.com/video|
The services described on this site are subject to the following terms and conditions as applicable.
- Credit approval required.
- Billing, shipping and end-user address must be within an area where Verizon Wireless is licensed and provides service.
- To block access to certain content or services, call Customer Service or visit verizonwireless.com/myverizon, where you can block users on your account from using or making purchases in Games, Media Center, Mobile Web and third-party applications and services.
- When you call someone, his or her phone may show your name and wireless phone number. If you want to block this Caller ID, dial *67 before each call, or order per-line call blocking (just dial *82 to unblock) where available. You can’t block Caller ID for some of the numbers you may call, such as toll-free numbers.
- When you set up and listen to your Voice Mail from your wireless phone, your account will be billed at regular plan rates, just as if you were making a regular call.
■ MORE Everything 700-Minute, 65 Plus, Canada and Mexico Plans
Limited Mobile to Mobile Calling with Limited Night & Weekend: Does your Plan have limited Mobile to Mobile Calling and limited Night & Weekend allowances? If so, then when you make a Mobile to Mobile call during Night & Weekend hours, your allowance minutes will be used in the following order: 1) Mobile to Mobile Calling, 2) Night & Weekend and 3) Anytime Allowance.
Family SharePlans — Minimum Number of Lines: A Family SharePlan must include a minimum of two lines at all times. In the spirit of family, they all use the number of minutes designated for the account.
■ No-Annual-Contract Plans
A $35 activation fee may apply when starting or renewing service. Monthly plans automatically renew on the same date each month, and any unused allowance minutes or data will be forfeited on your renewal date. Voice calls are 25¢ per minute if you have used your allowance before your monthly renewal date or if you do not have enough funds in your account to renew your monthly plan.
Daily plan voice and data allowances and service are valid until 11:59 p.m. You can make only four changes to your Plan in a 30-day period. Multimedia messaging and data services and features not available when roaming. You may lose your phone number if your account has no funds for 60 days. If you want to change from prepaid service to postpay service, any remaining funds in your account will be credited to your postpay account.
International Services: For details on International Services, as well as the latest available locations and rates, visit verizonwireless.com/prepaidglobal. Locations and rates subject to change without notice.
International Voice Calls are 25¢ per minute plus the following surcharges: No extra charge to Puerto Rico; 10¢ per minute to landline numbers in Mexico; 29¢ per minute to wireless numbers in Mexico, Canada, Guam, Northern Mariana Islands and the US Virgin Islands; $1.49 per minute to other available locations.
International Text Messages are 25¢ per message sent (per recipient) to an international number; messages received are included on an unlimited plan.
International Multimedia Messages are 50¢ per message sent (per recipient) and 25¢ per message to receive with participating carriers. Voice calling rates while roaming internationally are 89¢ per minute from Canada, Puerto Rico and US Virgin Islands; 99¢ per minute from Mexico; and $1.99 per minute from Anguilla, Antigua and Barbuda, Barbados, Cayman Islands, Jamaica, and Saint Kitts and Nevis. Text Messaging rates while roaming internationally are 50¢ per message sent (per recipient) and 5¢ per message received. International Roaming coverage available only on participating networks and is not guaranteed. Calling and messaging to some locations may not be available at all times.
■ Data Services
Verizon Wireless charges you for all data and content sent or received using our network (including any network overhead and/or Internet Protocol overhead associated with content sent or received), as well as resolution of Internet Protocol addresses from domain names. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically re-initiate data sessions without your pressing or clicking the Send or connect button. Data sessions automatically terminate after 24 hours. A data session is inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data-Only plan and use voice service, domestic voice calls will be billed at $0.25/minute.
We are implementing optimization and transcoding technologies in our network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While we invest much effort to avoid changing text, image and video files in the compression process, and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please visit verizonwireless.com/vzwoptimization
Verizon Wireless strives to provide customers the best experience when using our network, a shared resource among tens of millions of customers. To help achieve this, if you use an extraordinary amount of data and fall within the top 5% of Verizon Wireless data users we may reduce your data throughput speeds periodically for the remainder of your then current and immediately following billing cycle to ensure high quality network performance for other users at locations and times of peak demand. Our proactive management of the Verizon Wireless network is designed to ensure that the remaining 95% of data customers aren’t negatively affected by the inordinate data consumption of just a few users.
You may use Mobile Hotspot or any other Wi-Fi hotspot or tethering service to use your smartphone or basic phone as a Wi-Fi hotspot or to tether it to your computer or tablet. If you subscribe to a data plan or package with an unlimited data allowance, there is an additional monthly fee to do so.
Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charges will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service.
■ Data Services: Prepaid Tablet Plans
Prepaid Mobile Broadband Tablet Plans automatically renew each month on the same calendar day as the original purchase (if the purchase was made on days 29–31, the renewal date is the 1st of the following month), and the customer’s credit card is billed accordingly. If the entire data allowance is used before the renewal date, service will not be available until the plan automatically renews, unless a new data plan is purchased. If a new data plan is purchased, the automatic renewal date is adjusted according to the new purchase date.
■ Data Services: Permitted Uses
You can use our Data Services for accessing the Internet and for such things as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP).
■ Data Services: Prohibited Uses
You may not use our Data Services for illegal purposes or purposes that infringe upon others’ intellectual property rights, or in a manner that interferes with other users’ service; that violates trade and economic sanctions and prohibitions as promulgated by the departments
of Commerce, Treasury or any other U.S. government agency; that interferes with the network’s ability to fairly allocate capacity among users or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network capacity or functionality; (ii) “auto-responders,” “cancel-bots,” or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (iii) generating “spam” or unsolicited commercial or bulk email (or activities that facilitate the dissemination of such email); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the Internet-based resources of others, including the generation or dissemination of viruses, malware or “denial of service” attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless’ or another entity’s network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions, unless they adhere to Verizon Wireless’ requirements for such usage, which may be changed from time to time.
We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using Data Plans or Features in a manner that adversely impacts our network. We may monitor your compliance, or other subscribers’ compliance, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. [See verizonwireless.com/privacy]
■ Unlimited Anytime Minutes
Unlimited Anytime Minutes may be used for directly dialed or received calls between individuals and not for connections that don’t involve uninterrupted live dialogue between individuals.
■ National Mobile to Mobile Calling/Friends & Family
National Mobile to Mobile Calling/Friends & Family is only available for directly-dialed 10-digit numbers and is not available: (i) to customers whose wireless exchange restricts the delivery of Caller ID; (ii) with fixed wireless devices with usage substantially from a single cell site; (iii) if Call Forwarding or No Answer/Busy Transfer features are activated; (iv) for data usage, including Push to Talk calls, Multimedia Messaging; (v) for calls to check your Voice Mail; (vi) for calls to Verizon Wireless customers using any of the Global services; (vii) in those areas of Louisiana and Mississippi where your phone’s roaming indicator flashes; and (viii) for incoming calls if Caller ID is not present or Caller ID Block is initiated.
■ Text and Multimedia Messaging
Check out verizonwireless.com/support/terms/products/messaging.html for the Text and Multimedia Messaging Terms and Conditions. Keep in mind that if you cancel a picture or video message after pressing Send, partial content may be delivered. You can control receipt of multimedia messages using the “prompt mode” feature on your phone.
Data-Only Plans: Text Messaging available at standard rates. For some PC Card, ExpressCard, USB Modem, Mobile Hotspot, Mobile Broadband Built-In notebook/netbook devices, and tablets, if you don’t utilize VZAccess Manager (or an SMS-capable connection manager), you will be billed for text messages that are sent to you, but you will not be able to receive them. When using some Mobile Hotspots, you must be connected via the provided USB cable to receive text messages; if you are connected via Wi-Fi using one of these devices, you will be billed for text messages that are sent to you, but you will not receive them. Messaging Block is available upon request.
OPTIONAL SERVICES TERMS AND CONDITIONS
■ Media Center
You will be responsible for all charges incurred until the apps are deleted from your account, even if you lose or replace your phone, block Media Center on your phone or your account is suspended. You agree: (1) to use apps only on the phone to which they are downloaded, even if downloaded pursuant to an unlimited or other long-term subscription, unless transfers to replacement phones are explicitly permitted by Verizon Wireless; (2) not to (i) harass, offend, threaten, embarrass, distress or invade the privacy of any individual or entity; (ii) provide false information or impersonate another person; and/or (iii) take any action that infringes upon any third party’s copyright, trademark, patent or other intellectual property right(s); and (3) to the license agreement, if any, between you and each app developer.
■ Messaging Programs
Messaging programs use unique five- or six-digit numbers, called “short codes.” They are provided by third parties, and we are not responsible for any content, information or services provided by third-party services through these programs. The programs and opt-in requirements vary. Short codes, whether sent or received, may be subject to standard messaging charges.
To opt out at any time, send the words CANCEL, END, QUIT, STOP or UNSUBSCRIBE to the applicable short code. To get more information, including contact details for the third-party sponsor, send the word HELP to the short code. Some programs may be subject to additional terms and conditions.
No credits or pro-rating will be applied.
■ VERIZON 4G LTE BROADBAND ROUTER WITH VOICE DEVICE (“DEVICE”) AND VERIZON 4G LTE BROADBAND ROUTER WITH VOICE SERVICE (“SERVICE”)
IMPORTANT 911 EMERGENCY RESPONSE INFORMATION: Since the Device is designed to operate only in an indoor environment, please be prepared to provide your location inside the premises to public safety personnel during any 911 calls. The GPS chipset embedded in the Device will work best if the Device is located near a window or other opening.
While the Device has a backup battery, if the landline phone to which the Device is connected requires external electric power to operate, Service (including the ability to make and receive 911 calls) will not be available during a power outage. The backup battery only supports the voice functionality for the Service. Data functionality will not be supported in the event of a power outage. Neither Verizon Wireless nor any of its affiliates shall be liable for any service outage and/or inability to access emergency service personnel, nor shall Verizon Wireless or any of its affiliates be responsible for the acts or omissions of emergency response center personnel.
For additional technical information on how 911 functions with the Device, please see the PRODUCT SAFETY AND WARRANTY INFORMATION booklet that you received with your Device.
SERVICE USE AND LIMITATIONS: While the Verizon Wireless coverage map at verizonwireless.com/coveragelocator may provide some indication of the expected coverage at your location, you will need to assess whether the actual coverage at your location is acceptable to you for purposes of using the Service. You will need at least moderate Verizon Wireless coverage throughout your home to properly use the Service. The Device is designed to provide voice coverage at your location that is consistent with other Verizon Wireless devices, but Verizon Wireless does not represent that the voice performance of 4G LTE Broadband Router with Voice service will be equivalent to landline phone service. Never place a telephone cord into the yellow security port under any circumstances. Doing so may damage the device and negate its warranty. Do not remove the rubber plug from the yellow security port unless otherwise instructed by your home security system provider. The yellow security port is designed for use with a RJ31 cord only. 4G LTE Broadband Router with Voice may not be compatible with certain home security systems. Please check with your home security system provider to confirm the compatibility requirements of your home security system.
If you subscribe to voice only service or voice and data service for 4G LTE Broadband Router with Voice and the Device is connected
to a cordless phone base station, any compatible extension phones can also use the Service, but the only corded telephones that can use the Service are those that are connected directly to the Device.
The Service is not compatible with fax machines, DVR services, credit card machines, medical alert services or some High Speed or DSL Internet services. Please contact your service provider to determine if Internet service is available as a standalone offering. Do not connect the Device to a landline telephone wall jack. The Device must be connected to cordless or corded telephone hardware, as described in the 4G LTE Broadband Router with Voice User Manual.
The Service cannot be used to make 500, 700, 900, 976, 0+ collect, operator assisted, or dial around calls (e.g., 1010-XXXX).
■ VERIZON FAMILYBASE
Subject to Verizon Wireless Privacy Principles (available at http://www22.verizon.com/about/privacy/). Does not work with devices using Static Internet Protocol Addresses, prepay or business accounts or accounts with more than 10 lines of service. May not work outside Verizon Wireless coverage areas.
You are responsible for implementing and maintaining Verizon FamilyBase settings for devices on your account and explaining the limitations you impose on a user’s ability to access and use Verizon Wireless services. Upon activation of Verizon FamilyBase you will be charged the monthly subscription fee until you cancel the service, regardless of whether or not you have established any settings, limits or restrictions through ‘My Verizon’ or the Verizon FamilyBase Application.
Verizon FamilyBase is not guaranteed to be precise or accurate. All voice, data and messaging usage will be billed in accordance with the applicable plan, feature or bundle. Specific information about limitations and restrictions will be made available when you establish settings. Please read limit options and information carefully before selecting the setting. Purchase Limits do not include minutes of use, messaging fees and data charges applicable with use of a service or application or monthly recurring fees for certain services and downloadable applications. Data Limit calculations are based on actual data usage but depending on the setting selected, Data Limits may restrict use of all data services whether or not billable data usage applies. Verizon FamilyBase does not restrict usage over Wi-Fi networks.
When you establish Time Restrictions, all data services will be unavailable during the restricted period, except for My Verizon Handset Login, Data Usage Meter and Backup Assistant. The Verizon FamilyBase Parent Application will be accessible, even if a data limit is reached or when it is being accessed during a restricted time. On iPhones and basic phones, activities and controls on the Verizon FamilyBase Parent Site will not be accessible if the parent’s device has data limits that have been reached.
For voice and messaging during restricted times, the user will only be able to place or receive calls and send or receive text, video and picture messages from Trusted Contacts, and Voice Limits may prevent voice usage except for Trusted Contacts.
No restrictions are placed on a user’s ability to place and receive 911 calls. In the event that a user dials 911 from his/her handset, all Verizon FamilyBase voice restrictions and limitations will be automatically suspended. This suspension applies to calls to/from all numbers, including blocked numbers. Voice usage restrictions will remain suspended until the Account Owner reinstates the restrictions for that line via My Verizon. Alerts to that effect will be sent to the Account Owner.
Only phone numbers, messaging short codes, email addresses, screen names and international numbers can be added as Blocked Contacts. You cannot block 911 or 611 calls. When you use Blocked Contacts, you will not receive notification of attempted delivery of a call/message from the blocked contact.
Trusted Contacts can include phone numbers on your Verizon Wireless account or other phone numbers (including landlines and cell phones), email addresses, international numbers, screen names and messaging short codes.
The Verizon FamilyBase Device Lock feature is independent of any other device lock features (including the Verizon Mobile Security suite), and will work only if an active Verizon FamilyBase Companion application has been installed on the child’s device. If your child is using a 4G LTE device and is on a voice call (including a 911 call) when the Account Owner or Account Manager locks that device, the call will terminate and the device will lock, but the child will be able to place another call to 911. If your child is using any other type of device and is on a voice call (including a 911 call) when the Account Owner or Account Manager locks that device, then the device will lock only after the voice call has ended but the child will be able to place another call to 911. Following a 911 call, the Account Owner and Account Manager will be unable to lock the applicable device until at least 24 hours have passed, and will receive an alert to that effect. When a device is locked, all other communications will be prevented, including communications with Trusted Contacts. Any Verizon FamilyBase restrictions or limits that have been set for the device prior to locking will remain in place when the device is unlocked.
It is possible for the Verizon FamilyBase Companion application on the child’s device to be disabled, uninstalled or otherwise tampered with by the end user of that device. If the child’s device is in Wi-Fi Only mode or is in Airplane mode, the device lock will not function and it may take up to 24 hours for these device changes to be detected and communicated to the Account Owner and/or Account Manager. During this period, the Account Owner and/or Account Manager, however, may continue to see a “locked” icon on My Verizon Web and/or within the Verizon FamilyBase Parent application. The data consumed in supporting the Verizon FamilyBase Companion application will not be billed to your account.
Verizon FamilyBase is not able to monitor all contacts that a child has made. Contacts in any social network whose contact information is not synced to your child’s address book, voice calls made using Over the Top (OTT) apps, messages sent/received using OTT apps and apps running in the background are not monitored; however, if you have set data usage limits for the child’s device, all data usage described in this paragraph will apply against those data limits.
When an Account Owner or Account Manager is monitoring usage on devices with an active Verizon FamilyBase Companion application, (s) he will not be able to access, view or store the content of voice calls, data sessions or messages sent or received on that device, but will be able to monitor to whom and from whom messages and calls are being sent and received. If a data restriction has been triggered on an Account Owner or Account Manager’s device, that person will not be able to use his/her device to view refreshed usage information on any monitored devices, but will be able to do so via My Verizon.
■ Name ID
Some Verizon Wireless services allow customers to determine how their names, mobile phone numbers and other personal information (“Name ID”) appears to the person receiving the call. Verizon Wireless does not pre-screen Name ID information that you submit when using these services. To use these services, you must represent and warrant to Verizon Wireless that the information you provide is accurate, not intended to offend, impersonate, misinform or mislead others, and does not infringe or violate someone else’s rights or violate the law, rules or regulations with regard to privacy, intellectual property or otherwise.
Customers may also be able to download software applications offered by unaffiliated third-party providers that manipulate or “spoof” the Name ID that appears to the person receiving the call. Verizon Wireless does not pre-screen the third-party applications that you may download. However, you should review any applicable third-party terms and conditions before subscribing to or using such services.
Verizon Wireless has the right, in its sole discretion, to refuse to pass or to remove any Name ID information and to investigate reports of misuse, abuse or other violations. Such violations may result in your service being limited, suspended or terminated for cause. Submitting misleading or inaccurate information to Verizon Wireless or a third-party provider, or misuse of your wireless device, with the intent to defraud, cause harm, or wrongfully obtain anything of value may also subject you to civil and criminal penalties.
■ Wireless Home Phone Adaptor Device (“Device”) & Wireless Home Phone Service (“Service”)
IMPORTANT 911 EMERGENCY RESPONSE INFORMATION: Since the Device is designed to operate only in an indoor environment, please be prepared to provide your location inside the premises to public safety personnel during any calls to 911. The GPS chipset embedded in the Device will work best if the Device is located near a window or other opening.
While the Device does have a backup battery, if the landline phone to which the Device is connected requires external electric power to operate, Service (including the ability to make and receive 911 calls) will not be available during a power outage.
Neither Verizon Wireless nor any of its affiliates shall be liable for any service outage and/or inability to access emergency service personnel, nor shall Verizon Wireless or any of its affiliates be responsible for the acts or omissions of emergency response center personnel.
For additional technical information on how 911 functions with the Device, please see the PRODUCT SAFETY AND WARRANTY INFORMATION booklet that you received with your Device
SERVICE USE AND LIMITATIONS: While the Verizon Wireless coverage map at verizonwireless.com/coveragelocator may provide some indication of the expected coverage at your location, you will need to assess whether the actual coverage at your location is acceptable to you for purposes of using the Wireless Home Phone Service. You will need at least moderate Verizon Wireless coverage throughout your home to properly use the Service.
The Wireless Home Phone Adaptor may not be compatible with certain home security systems. Please check with your home security system provider to confirm the compatibility requirements of your home security system.
If the Wireless Home Phone Adaptor is connected to a cordless phone base station, any extension phones compatible with that base station can also use the Service, but the only corded telephones that can use the Service are those that are connected directly to the Wireless Home Phone Adaptor.
Wireless Home Phone Service is solely a wireless voice service. Data services typically available on handheld wireless phones or other wireless devices are not available through the Wireless Home Phone Service. The Wireless Home Phone Service also does not support incoming or outgoing fax calls, or dial-up or DSL Internet service.
The Service cannot be used to make 500, 700, 900, 976, 0+ collect, operator assisted, or dial‑around calls (e.g., 1010-XXXX).
The Games application platform is available on select Android devices and provides access to third-party game apps. Some game apps are free to download; others carry one-time or recurring charges. Certain game apps also enable users to make purchases from within the app. All charges will be billed on your Verizon Wireless bill. You can block game app purchases at verizonwireless.com/myverizon or by calling Customer Service.
■ Content Filters
The default setting is Filter Off. Content Filters can filter websites accessible through most wireless devices and content accessible through Media Center. Content from other sources is not filtered at this time. Content filters do not apply when the device is using Wi-Fi. Other limitations apply. Visit verizonwireless.com/contentfilters or call 1.800.922.0204 for additional information.
■ VZ Navigator
Do not attempt to enter or change information while driving. Traffic features are limited to major roadways in certain areas only. Accuracy and completeness of information is not guaranteed.
■ Push to Talk
Push to Talk calls take place between Verizon Wireless Push to Talk subscribers only. The Push to Talk feature can be added to plans with a monthly access fee of $34.99 or higher (or to Family SharePlan lines).
Best Performance: For the best Push to Talk performance, all callers on a Push to Talk session must have a device that supports EV-DO Rev. A and receive EV-DO service. A Push to Talk call is terminated by pressing End or after 10 seconds of inactivity.
General Use: While you are on a Push to Talk call, voice calls will go directly to Voice Mail. When you are on a voice call, you can’t receive a Push to Talk call. You can’t prevent others from adding your number to their Push to Talk contact list.
Only one person at a time can speak during Push to Talk calls.
When you use your phone keypad to make a Push to Talk call, you must enter the 10-digit phone number of the called party.
Presence information may not be available for all Push to Talk contacts. The accuracy of presence information may be affected by the network registration status of a Push to Talk contact.
You can’t use your Push to Talk service for any applications that tether your phone to computers or other devices for any purpose.
■ Verizon Roadside Assistance
Verizon Roadside Assistance service is available for legally registered light passenger vehicles (e.g., sedans, coupes, motorcycles, convertibles, SUVs, light-duty pickups, etc.). Coverage does not include service of any kind on vehicles used for commercial purposes or using dealer tags. For every line enrolled, you can only make four calls per year for Verizon Roadside Assistance service.
Verizon Roadside Assistance services are provided by Signature Motor Club, Inc. (in California, Signature Motor Club of California, Inc.), subsidiaries of Allstate Enterprises, LLC, an independent company contracted to provide roadside assistance to Verizon Wireless customers. You can receive Verizon Roadside Assistance service two days after the feature is added.
■ International Eligibility
International Eligibility requires a minimum payment history and credit approval; a contract term and security deposit may also be required. Failure to maintain these requirements may result in suspension of International Eligibility without notice. You can remove International Eligibility at any time by calling Customer Service.
You are responsible for any unauthorized use of your SIM Card and will safeguard security codes. Upon termination of service, destroy your SIM Card. See verizonwireless.com/global for details.
■ International Long Distance
You need International Eligibility to make international calls to most countries, but you can make calls to some North American destinations without it. Additional surcharges may apply when calling certain countries; see verizonwireless.com/global for details.
■ International Roaming
Some services, such as premium messaging, directory assistance, entertainment lines and third-party services, may be available, and charges for these services will be billed (along with applicable toll charges) in addition to roaming rates. Message-waiting-indicator service is not available where Text Messaging is not available. When using Global Phone services, or if you subscribe to a Nationwide Plus Canada or Nationwide Plus Mexico Plan and you’re roaming near country borders, calls may be carried by a cell site located in a neighboring country and billed at that country’s rates. Verizon Wireless will terminate your service for good cause if less than half of your voice or data usage over three consecutive billing cycles is on the Verizon Wireless Nationwide Rate and Coverage Area.
■ Cruise Ship Service
Taking a cruise ship vacation? Then you’ll find Cruise Ship roaming rates apply to calls made and received while traveling on or near the cruise lines and ships currently published on verizonwireless.com/global
■ Plan and Feature Discounts
Verizon Wireless offers discounts on eligible plans and features, as well as corporate-only plans and equipment pricing, to qualifying businesses. If you are not a business customer, you may be able to receive a monthly access discount based on where you work or through an organization with which you are affiliated. Unless otherwise noted, plans with a monthly access fee or monthly account access fee of $34.99 or higher and data features $24.99 or higher when added to such plans are eligible for discounts. Prepaid Plans, line level access fees and, except for business customers, Data-Only Plans are not eligible for discounts. The MORE Everything Plan for Basic Phones monthly account access includes an account monthly access charge and line monthly access charge for one line and the Nationwide SharePlan monthly account access includes a monthly account access charge and monthly line access charge for two lines: Each monthly line access charge is equal to the charge for each extra line. Please speak with a Verizon Wireless Sales Representative, or your organization’s telecom administrator, for more information about discounts you may be eligible for. For information about our business programs, please speak to a Verizon Wireless Business Specialist or call 1.800.VZW.4BIZ.
Sharing Your Account Access
Adding an Account Manager gives another person access to your account information and authority to manage your account. Account Managers can perform all transactions except for:
- Change account password
- Add/change Account Manager
Important Information on Radio Frequency Emissions and Responsible Driving
You can find important and useful information on Radio Frequency Emissions and Responsible Driving in our stores, in the Important Consumer Information brochure included in your equipment box and on our website. Visit verizonwireless.com and click on the links at the bottom of the homepage.
Your wireless device can determine its (and your) physical, geographical location (“Location Information”) and can associate Location Information with other data. Additionally, certain applications, services and programs are capable of accessing, collecting, storing and using Location Information and disclosing Location Information to others. You should use caution when determining whether or not Location Information should be made available to others and you should review any applicable third-party privacy policies before providing access. To limit potential unauthorized access to your Location Information, Verizon Wireless offers various mechanisms and settings to manage access to location data. By enabling location settings you are permitting third-party access to Location Information through software, widgets or peripheral components you choose to download, add or attach to your wireless device or through web access, messaging capabilities or other means and you are authorizing Verizon Wireless to collect, use and disclose your Location Information as appropriate to provide you with any location services that you enabled.
Toll-Free Calls and Emergency Services
Calls to 800, 855, 866, 877 and 888 numbers are toll-free; however, you will be billed for airtime. The exceptions are calls to Verizon Wireless Customer Service and Technical Support (press *611 Send from your wireless phone) and emergency calls (911), which are toll- and airtime-free. 911 Emergency Assistance: 911 Send (toll- and airtime-free from your wireless phone). All calls to *611 or 911 are included in your Plan.
Verizon Wireless wants to protect your privacy and works hard to prevent unauthorized phone usage or fraud. Wireless phone numbers and calls are capable of being intercepted by someone with specialized equipment. We use anti-fraud technology to make fraudulent calling very difficult, particularly on digital calls.
FCC Rules and Regulations
The Federal Communications Commission (FCC) requires that wireless phones be operated in accordance with FCC rules and regulations and under supervision of the licensee.
FCC Notice Regarding Transmission of Wireless Emergency Alerts (Commercial Mobile Alert Service)
Verizon Wireless has chosen to offer wireless emergency alerts within portions of its service area, as defined by the terms and conditions of its service agreement, on wireless emergency alert–capable devices. There is no additional charge for these wireless emergency alerts. Wireless emergency alerts may not be available on all devices or in the entire service area or if a subscriber is outside of the Verizon Wireless service area. For details on the availability of this service and wireless emergency alert–capable devices, please ask a Sales Representative or visit verizonwireless.com/govalerts
You may have been asked to leave a security deposit at the time you activated your wireless service. You are eligible to receive your security deposit back at the end of one year of uninterrupted service, or upon termination of your service. Your deposit will automatically be refunded after one year, including interest, provided that you have kept your account in “good standing” (this means that you paid your bill continuously for one year in a timely manner). This refund may take up to three billing cycles to be processed. Should you be disconnected at any time during the first year for lack of payment, you forfeit any interest accrued during that time frame. If you terminate your service, but have not paid your final bill, the deposit will be applied to your account, and you will receive any remaining funds. If your service is terminated after the initial 14-day return and exchange period but before the end of your minimum term, your deposit will be applied against the early termination fee in addition to any outstanding balance before a check is processed.
4G LTE Device Not Purchased from Verizon Wireless:
You may activate any 4G LTE device that has been certified by Verizon Wireless to be compatible with our 4G LTE network, including devices not purchased directly from Verizon Wireless. If you did not purchase your device from Verizon Wireless, please be aware that certification of a device for use on the Verizon Wireless network does not mean that Verizon Wireless has made any determination as to the function, call quality or other functionality provided by the device. The device provider is solely responsible for the representations of its product function, functionality, pricing and service agreements. Verizon Wireless does not in any way warrant that the certified device (a) will operate or operate without error on the network (including the network of any other carrier accessed while roaming or otherwise), or with available Verizon Wireless branded products and services; (b) will operate without the need for periodic upgrades or modifications to the certified device; (c) will operate indefinitely on the network; (d) will not be subject to service disruptions or interruptions due to government regulation, system capacity, coverage limitations, radio signal interference or other anomalies; or (e) will not be adversely affected by network-related modifications, upgrades or similar activity. Also, you should contact the device provider from whom you purchased the device for questions about its operations and capabilities. Verizon Wireless representatives may not be able to troubleshoot operational difficulties encountered with devices not purchased from Verizon Wireless.
Connecticut Customers Only
If you have any questions about your bill or concerns about your service, please call Customer Service at 1.800.922.0204 or dial *611 from your wireless phone.
If we cannot resolve your issue, you have the option of contacting the Department of Public Utility Control (DPUC):
Mail: Connecticut DPUC
10 Franklin Square
New Britain, CT 06051
You can try out our service for 14 days.
Please see Return and Service Termination section under the Return & Exchange Policy below for complete details.
(for purchases from Verizon Wireless)
Wireless Device/Accessory Return Policy
You may return or exchange wireless devices and accessories purchased from Verizon Wireless within 14 days of purchase. A restocking fee of $35 ($70 for netbooks and tablets) applies to any return or exchange of a wireless device (excluding Hawaii).
This return and exchange policy does not apply to customers who have purchased a Prepaid Plan. If you purchased your merchandise from another retailer, the retailer’s return/exchange policy applies.
At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service, or if the item or its software has been modified from its manufacturer’s specifications. If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the restocking fee. If you return a wireless device without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the wireless device at the time of purchase. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively.
If you received your merchandise through a “Buy One, Get One Free” or similar offer, both items must be returned in order to receive a refund. For exchanges for the same merchandise make and model, only the item to be exchanged needs to be returned.
Opened software purchased separately may be exchanged only for the exact same item at a Verizon Wireless Store and may not be returned for refund.
Opened AppleCare Protection Plan boxes may be returned to Apple only by calling 1.800.APL.CARE (1.800.275.2273). Apple will provide a full refund within 30 days of purchase, and a prorated refund thereafter. You will need your Verizon Wireless Customer Receipt to establish your purchase date.
Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. Once the wireless device or accessory is returned, your data cannot be recovered. Additionally, you should retain or destroy any removable or portable memory cards or modules (such as a SIM card or SD card) in order to help protect sensitive information, such as mobile banking information.
Because the FCC requires that nearly all wireless devices on a carrier’s network have GPS capability, Verizon Wireless does not allow non-GPS wireless devices to be activated on our network. If you upgrade from a non–GPS-capable wireless device to a GPS-capable wireless device and then return it within the return period, Verizon Wireless will not allow the non–GPS-capable wireless device back on our network. We will, however, allow you to exchange your new wireless device for another GPS-capable wireless device that will meet your needs, subject to the restocking fee.
Business and Government customers: The terms and conditions of the Return & Exchange Policy, including the return period, may vary by contract. Please contact your Verizon Wireless Account Manager or refer to your contract to determine the applicable terms and conditions.
Returning your merchandise does not automatically terminate your service. You or your organization’s Single Point of Contact (SPOC) must call Customer Service to cancel service.
Exchange New Merchandise
You are permitted to make one exchange. To make an exchange, return the merchandise (including device, charger, battery, instructions and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Verizon Wireless.
Return and Service Termination
You may terminate service for any reason within 14 days of activation. If you purchased a wireless device at a promotional price at the time of activation, you must return that wireless device within the device return period to avoid being assessed an early termination fee of $175, or $350 if you purchased an advanced device. You will remain responsible for your Activation Fee unless you terminate service within three days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.
If you cancel your service after the 14-day period, but prior to the expiration of your minimum term, you will be responsible for all of the above-mentioned charges, including the early termination fee.
If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you.
If you purchased your merchandise online or by phone, please follow the return instructions in your package. If you purchased your merchandise in a Verizon Wireless store, you can return it to any Verizon Wireless store. Please visit verizonwireless.com/returninstructions for more details.
Experiencing a problem with your device?
If you’re having a problem with your wireless device, just contact Verizon Wireless toll-free at 1.866.406.5154 from a landline phone. We’ll diagnose the issue with you right over the phone. If we can’t resolve the problem and it is caused by a manufacturing defect within the first 12 months since original purchase from Verizon Wireless or an authorized retailer, we’ll send you a Certified Like-New Replacement (either a like unit or one of comparable quality) right to your door. For tablets, we will send your replacement after you return your tablet in the shipping box we send you. Certified Like-New Replacements will carry the remaining warranty period from the original wireless device, or 90 days, whichever is greater. Once you receive your replacement device, you must return your defective device within 5 days. If you do not return your defective device or if you return a device that has been subjected to neglect, misuse, liquid damage, software alterations or unreasonable wear and tear, you will be charged up to the full retail price of your replacement device, which may exceed $500. If your device has incurred damage not covered by the manufacturer’s warranty, return your replacement device in the box it came in to avoid being charged the value of your replacement device. If you have equipment protection, contact your provider to discuss replacement options for damaged devices.
These policies do not limit or supersede any existing manufacturer’s warranties. This program may be considered to be a “warranty” or “service contract” in certain states. In these states, please refer to the Extended Limited Warranty or Service Contract information below.
You have 30 days from the date of activation of a new or Certified Pre-Owned device to enroll in Total Mobile Protection, Total Equipment Coverage, Wireless Phone Protection or Extended Warranty. Please see verizonwireless.com/equipmentprotection for details.
(Important Information for Customers Who Enroll in the Extended Limited Warranty or Service Contract)
I. Service Contract or Extended Limited Warranty:
IF YOU PURCHASED YOUR DEVICE, AS STATED ON THE RECEIPT, IN ALABAMA, CALIFORNIA, HAWAII, KENTUCKY, ILLINOIS, NEVADA, NEW YORK, OKLAHOMA, OREGON, SOUTH CAROLINA, TEXAS, VERMONT, WASHINGTON OR WYOMING, THIS DOCUMENT IS A SERVICE CONTRACT. OTHERWISE, IT IS AN EXTENDED LIMITED WARRANTY.
II. Fee: You will be billed a monthly charge in the amount of $3.00, in advance, to receive this Warranty or Service Contract. If you purchase this protection as a part of Total Equipment Coverage, you will be billed $1.81 for tablets and iPhone devices and $2.82 for all other wireless devices. If you purchase this protection as part of Total Mobile Protection, you will be billed $1.81. The fee is based on your equipment protection program and/or price plan. If, during the term of this agreement, you change your price plan or protection program, the fee may be increased.
III. What This Agreement Covers:
A. COVERAGE IF IT IS AN EXTENDED LIMITED WARRANTY:
1. Verizon Wireless warrants your individually owned wireless device (hereinafter the “Product”) against defects in material and workmanship under normal use and service. THIS WARRANTY COVERS THE WIRELESS DEVICE ONLY AND NOT ITS ACCESSORIES OR BATTERY, INCLUDING THOSE CONTAINED WITHIN THE ORIGINAL PACKAGE
2. At its option, Verizon Wireless will replace the Product during the warranty period at no charge, as long as you return it in accordance with the terms of this Warranty to a Verizon Wireless Store or other location specified by Verizon Wireless. The replacement device may be a new or reconditioned device of equal or comparable value to the Product. Non-original manufacturer’s parts may be used in reconditioned devices. All Products returned to Verizon Wireless shall become the property of Verizon Wireless.
B. COVERAGE IF IT IS A SERVICE CONTRACT:
If there is a defect (including pre-existing) in the material and/or workmanship of your individually owned wireless device (hereinafter the “Product”), and the Product has been subject only to normal use and service, Verizon Wireless agrees to replace the Product at no charge, as long as you return it in accordance with the terms of this Service Contract to a Verizon Wireless Store or another location specified by Verizon Wireless. The replacement device may be a new or reconditioned device of equal or comparable value to the Product. Non-original manufacturer’s parts may be used in reconditioned devices. All Products replaced by Verizon Wireless shall become the property of Verizon Wireless. THIS SERVICE CONTRACT COVERS THE WIRELESS DEVICE ONLY AND NOT ITS ACCESSORIES OR BATTERY, INCLUDING THOSE CONTAINED WITHIN THE ORIGINAL PACKAGE.
IV. What This Warranty or Service Contract
Does Not Cover:
- Defects or damage resulting from use of the Product in other than its normal and customary manner;
- Defects or damage from misuse, accident or neglect;
- Defects or damage from improper testing, operation, maintenance, installation, adjustment or any alteration or modification of any kind;
- Breakage or damage to antennas unless caused directly by defects in material or workmanship;
- Products disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim;
- Products with labels removed or illegible serial numbers;
- Defects or damage due to spills of or immersion in food or liquid;
- Scratches on all plastic surfaces and externally exposed parts resulting from normal use; and/or
- Damage resulting from normal wear and tear.
V. How Long This Warranty or Service Contract Lasts: Verizon Wireless will provide the warranties or benefits, described in Paragraph III, for as long as you subscribe to this program, from the date you activate service or for the duration of your continuous active service with Verizon Wireless using the Product, whichever is less. Activation will be deemed to be no later than fifteen (15) days from the date of delivery of the Product to you, the owner.
VI. How to Get Your Replacement Device Under This Agreement: To receive your replacement device, present your Product to any Verizon Wireless Store, along with your bill of sale or comparable substitute proof of sale. If you are enrolled in either the Extended Warranty or the Total Equipment Coverage program, call 1.866.406.5154 (toll free from a landline phone) and we’ll diagnose the issue with you right over the phone. You may also visit any Verizon Wireless Store to diagnose and address the problem with your wireless device.
VII. Your Obligations Under This Warranty or Service Contract: You must use the Product in a normal way; you must protect against further damage to the Product if there is a covered defect; you must follow the Product’s instruction manual.
VIII. How and When You or We May Terminate This Warranty or Service Contract:
- Subject to Paragraph VIII. B., we may terminate this Warranty or Service Contract at any time. You may terminate this Warranty or Service Contract at any time. If your wireless service with Verizon Wireless is terminated or expires for any reason, you will be deemed to have terminated this Warranty or Service Contract. If you or Verizon Wireless terminate this Warranty or Service Contract more than thirty (30) days after receiving this Warranty or Service Contract, you will receive a prorated refund of your monthly fee for this Warranty or Service Contract, as applicable.
- For residents of Georgia, this Service Contract can only be terminated by Verizon Wireless for fraud, material misrepresentation or your failure to pay amounts due hereunder. For residents of Nevada, Verizon Wireless may not terminate this Service Contract before the expiration of the agreed term, if the Service Contract has been in effect for seventy (70) days, except if you: (1) fail to pay an amount when due; (2) commit fraud or make a material misrepresentation in obtainingthis Service Contract, or in presenting a claim; or(3) perform any act or omission or violate any condition of this Service Contract, after the effective date of this Service Contract that substantially and materially increases the service required under this Service Contract. Cancellation of this Service Contract by Verizon Wireless will be effective fifteen (15) days after you receive the notice of cancellation.
- If within thirty (30) days of receiving this Warranty or Service Contract you wish to cancel service and you have not made a claim under this Warranty or Service Contract, simply notify Verizon Wireless and we will refund all fees paid up to the date of termination.
- IF YOU CANCEL AS DESCRIBED IN THE IMMEDIATELY PRECEDING PARAGRAPH, VERIZON WIRELESS MUST PROVIDE YOU WITH A FULL REFUND NO LATER THAN THIRTY (30) DAYS AFTER YOU NOTIFY VERIZON WIRELESS THAT YOU WISH TO CANCEL THIS WARRANTY OR SERVICE CONTRACT. IF VERIZON WIRELESS DOES NOT REFUND YOUR MONEY DURING THIS TIME PERIOD, YOU ARE ENTITLED TO RECEIVE A REFUND IN THE AMOUNT OF WHAT YOU PAID, PLUS AN EXTRA TEN PERCENT (10%) FOR EACH MONTH IN WHICH YOUR MONEY IS NOT REFUNDED.
IX. Other Conditions:
- This Warranty or Service Contract is extended to the original subscriber buyer only and may not be assigned or transferred to subsequent subscriber buyers. This is Verizon Wireless’ complete Warranty or Service Contract for your Product. Verizon Wireless assumes no obligation or liability for additions or modifications to this Warranty or Service Contract unless made in writing and signed by an officer of Verizon Wireless. If this document is a Warranty, Verizon Wireless does not warrant the installation, maintenance or service of the equipment, accessories, batteries or parts.
- Verizon Wireless cannot be responsible in any way under this Warranty or Service Contract for any ancillary equipment attached to or used in connection with the Product, or for operation of the Product with any ancillary equipment. All such equipment is expressly excluded from this Warranty or Service Contract. Furthermore, Verizon Wireless cannot be responsible for any damage to the Product resulting from the use of ancillary equipment not furnished by Verizon Wireless for use with individually owned equipment.
- When the Product is used in conjunction with ancillary or peripheral equipment not furnished by Verizon Wireless, Verizon Wireless does not warrant and shall not supply service in connection with the operation of the Product/peripheral combination, and Verizon Wireless will honor no warranty or service claim where the Product is used in such a combination and it is determined by Verizon Wireless that there is no fault with the Product. Verizon Wireless specifically disclaims any responsibility for any damage caused in any way by the use of product accessories and peripherals (specific examples include, but are not limited to, batteries, chargers, adapters and power supplies) when such accessories and peripherals are not furnished by Verizon Wireless.
X. General Provisions If This Is a Warranty:
- This Warranty sets forth our responsibilities regarding the Product. Replacement of the Product, as described herein, is your exclusive remedy. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. FURTHER, NO WARRANTY IS MADE AS TO COVERAGE, AVAILABILITY OR GRADE OF SERVICE PROVIDED BY VERIZON WIRELESS.
- IN NO EVENT SHALL VERIZON WIRELESS BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES OR ATTORNEYS’ FEES ARISING OUT OF THE USE OR INABILITY TO USE SUCH PRODUCT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW.
- SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
XI. General Provisions If This Is a Service Contract:
- This Service Contract sets forth our responsibilities regarding the Product. Replacement of the Product, as described herein, is your exclusive remedy. THIS DOCUMENT IS NOT A WARRANTY.
- Obligations of Verizon Wireless under this Service Contract are backed by the full faith and credit of Verizon Wireless.
XII. Other Rights:
- This Warranty or Service Contract gives you specific legal rights. You may have additional rights that vary from state to state.
- Residents of Georgia and Kentucky may file a claim with Federal Insurance Co., 15 Mountain View Road, Warren, NJ 07059, directly if Verizon Wireless does not honor your claim within sixty (60) days after you filed your proof of loss. Residents of Connecticut may file a claim with Balboa Insurance Company, Suite 200, 3349 Michelson Drive, Irvine, CA 92612-8893 directly if Verizon Wireless fails to perform according to the terms hereof.
- Resolution of Disputes for Connecticut Residents Only: Any disputes between Verizon Wireless and residents of Connecticut arising under this Warranty shall be decided by an arbitration process. A written complaint containing a description of the dispute, the purchase price, the cost of the repair of the Product and a copy of the warranty form can be mailed to: State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn.: Consumer Affairs.
- Defective equipment must be returned or holder will be subject to a non-return fee equal to the cost of the nonpromotion retail price. Subject to equipment availability at time of processing. Customer agrees to “like” device if same model is no longer available.
(Entity Financially and Legally Obligated to Perform Service)
Verizon Wireless Services, LLC
One Verizon Way
Basking Ridge, NJ 07920-1097
Verizon Wireless Plans, Rate and Coverage Areas, rates, agreement provisions, business practices, procedures and policies are subject to change as specified in the Customer Agreement.
©2014 Verizon Wireless
You are obligated to pay all charges incurred by you, any other user of your wireless device or any user of a device on your account.
VERIZON WIRELESS OFFERS A FREE BLOCK FOR ALL BILLING OF THIRD-PARTY SERVICES AT verizonwireless.com/myverizon
This is a legal contract (referred to hereinafter as the “Plan”). By purchasing it, you understand that it is such a contract and acknowledge that you have had the opportunity to read the terms and conditions set forth herein.
Obligor: The company obligated under the Plan (the “Obligor”) is Asurion Warranty Services, Inc., if purchased in AK, AL, AZ, AR, CA, CO, CT, DE, DC, GA, HI, ID, IL, IN, IA, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, NE, NV, NH, NJ, NM, NY, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY; whose address is 648 Grassmere Park, Suite 300, Nashville, TN 37211 or 1.800.922.0204; This plan is not available for purchase in Florida.
Definitions: (1) we, us, or our: the company obligated under the Plan, as referenced in the Obligor section; (2) administrator: (a) National Electronics Warranty, LLC, in all states and DC except in AL and AZ, and (b) Asurion Service Plans, Inc., in AL and AZ; (NEW: refers to National Electronics Warranty, LLC, Asurion Service Plans, Inc.). The administrator can be contacted at: P.O. Box 1340, Sterling, Virginia, 20167; (3) seller: Verizon Wireless Services, LLC; (4) breakdown: the mechanical or electrical failure of the product caused by defects in workmanship and/ or materials; (5) product: the Verizon LTE Internet (Installed) devices comprised of the LTE Internet (Installed) Antenna, LTE Internet (Installed) Router, mounting brackets, power inserter, parts and cabling as originally installed at the original installation address; (6) you and your: the individual who purchased the product and the Plan.
Instructions: Please keep this validation for the product; it is an integral part of the Plan and you may be required to produce it to obtain service or replacement. The Plan, including the terms, conditions, limitations, exceptions, and exclusions constitute the entire agreement between you and us.
The Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, the Plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the Plan’s terms and conditions.
What Is Covered: The Plan covers product repair or replacement of LTE Internet (Installed) Antenna, LTE Internet (Installed) Router, mounting brackets, power inserter, parts, cabling, truck rolls and labor costs resulting from a breakdown of the product, and/or normal wear and tear, including those manifesting from power surges (lightning excluded). We will provide for the repair or replacement of your product under the plan.
This Plan includes the following enhanced coverage:
- On-site Repairs necessary for the product to meet the manufacturer’s written specifications.
- Power surge coverage not covered by any other warranty, service plan or any insurance policy.
- No additional cost for truck rolls, on-site visits or labor.
- Next business day shipping of your Verizon LTE Internet (Installed) Router.
Equipment Replacement: If we determine a LTE Internet (Installed) Router is required, we will ship a new or refurbished unit with comparable features to the location where you receive Verizon LTE Internet (Installed) Service.
Term of Coverage: The Plan coverage commences at the date of purchase and continues for one (1) month. The Plan will automatically renew on a month-to-month basis unless the Plan is cancelled as per the “Cancellation” provision.
Plan Payment Terms: You will be billed for the Plan purchase price in equal monthly installments. If your monthly Plan purchase price is subject to change during the term of this Plan, you will be notified in advance of any price increase.
To Obtain Service: If your product fails, call 1.800.922.0204 to process your claim in accordance with the terms and conditions of the Plan. Unauthorized repairs may void this Plan. Your Verizon LTE Internet (Installed) account must be current and active to be eligible for service. Non-original manufacturer’s parts may be used for repair of the product if original parts are unavailable or more costly.
WHAT IS NOT COVERED: (1) LEAF REMOVAL, SNOW REMOVAL; (2) INCIDENTAL OR CONSEQUENTIAL DAMAGES; (3) INTENTIONAL ACTS OR CRIMINAL ACTS BY YOU, DAMAGE FROM ACCIDENT, ABUSE, MISUSE, INTRODUCTION OF FOREIGN OBJECTS INTO THE PRODUCT, UNAUTHORIZED PRODUCT MODIFICATIONS OR ALTERATIONS, FAILURE TO FOLLOW THE MANUFACTURER’S INSTRUCTIONS, THIRD-PARTY ACTIONS (FIRE, COLLISION, VANDALISM, LOSS, THEFT, ETC.); (4) ACCESSORIES (5) PREVENTATIVE MAINTENANCE; (6) DAMAGE WHICH IS NOT REPORTED WITHIN THIRTY (30) DAYS AFTER EXPIRATION OF THIS PLAN; (7) DAMAGE TO COMMERCIALLY USED PRODUCTS; (8) EXTERNAL SIGNAL INTERFERENCE; (9) PRE-EXISTING CONDITIONS OR PROBLEMS; (10) REPAIRS ASSOCIATED WITH INCOMPLETE OR UNSUCCESSFUL INSTALLATION; (11) ANY ANTENNA OR OTHER EQUIPMENT MADE SPECIFICALLY FOR OR PERMANENTLY ATTACHED TO AUTOMOBILES, RECREATIONAL VEHICLES, INCLUDING WITHOUT LIMITATION WATERCRAFT, AIRCRAFT, OR MOBILE HOMES (EXCEPT THOSE THAT ARE ATTACHED TO A PERMANENT FOUNDATION); (12) ANTENNAS MOUNTED TO STRUCTURES OR OBJECTS THAT ARE NOT MAN-MADE AND STATIONARY; (13) ANY FAILURES, OR PARTS AND/OR LABOR COSTS INCURRED AS A RESULT OF A MANUFACTURERS RECALL; (14) “ACTS OF GOD.”
Cancellation: You may cancel this Plan, without cost to you, anytime during the term of coverage by either calling 1.800.922.0204 or providing written notice with a copy of the Plan to the administrator at the following address: P.O. BOX 110656, Nashville, TN 37222 Attn: Cancellation Department. You will receive a refund equal to the unearned pro-rata premium, less any claims which have been paid. This Plan may not be cancelled by us except for fraud, material misrepresentation or non-payment by you; for violation of any of the terms and conditions of this Plan; if your Verizon LTE Internet (Installed) service is cancelled, disconnected, or terminated; or if required to do so by any regulatory authority. If the Plan is cancelled by us, you shall receive a refund of 100% of the unearned pro-rata premium less any claims which have been paid. Any refund owed and not paid within thirty (30) days shall include a ten percent (10%) penalty per month.
No Deductibles: There are no deductibles under this plan.
Transferability: This Plan is not transferable.
Insurance Securing this Plan: This Plan is not an insurance policy. This Plan is secured by an insurance policy provided by Liberty Mutual Insurance Company, in the following jurisdictions only: AL, AR, CA, CT, GA, HI, IL, KY, ME, MN, MO, MT, NC, NH, NV, OH, OK, OR, SC, TX, VA, VT, WA, WI, WY and all other states required by law. In NY, this Plan is secured by an insurance policy provided by Liberty Insurance Underwriters Inc. If You reside in one of these listed states and, within sixty (60) days We have not paid a covered claim, provided You with a refund owed or You are otherwise dissatisfied, You may make a claim directly to the insurance company at 175 Berkeley Street, Boston, Massachusetts, 02116 or 1.617.357.9500.
State Variations: The following state variations shall control if inconsistent with any other terms and conditions:
Alabama Residents: You may cancel this Plan within twenty (20) days of the receipt of this Plan. If no claim has been made under the Plan, the Plan is void and we shall refund to you the full purchase price of the Plan including any premium paid for the applicable insurance policy. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any, shall be refunded to you. A ten (10) percent penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after you cancel the Plan. If you cancel this Plan after twenty (20) days of receipt of this Plan, we shall refund to you the unearned portion of the full purchase price of the Plan including the unearned portion of any premium paid for any applicable insurance policy. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any shall be refunded to you.
Arizona Residents: If your written notice of cancellation is received prior to the expiration date, the Administrator shall refund the remaining pro-rata price, regardless of prior services rendered under the Plan. The pre-existing condition exclusion does not apply to conditions occurring prior to the sale of the consumer product by the Obligor, its assignees, subcontractors and/or representatives.
California Residents: For all products other than home appliances and home electronic products, the Cancellation provision is amended as follows: If the Plan is cancelled (a) within sixty (60) days of the receipt of this Plan, you shall receive a full refund of the price paid for the Plan provided no service has been preformed, or (b) after sixty (60) days, you will receive a pro-rata refund, less the cost of any service received.
Connecticut Residents: The expiration date of this Plan shall automatically be extended by the duration that the product is in our custody while being repaired. In the event of a dispute with the Administrator, you may contact the State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase price of the product, the cost of repair of the product and a copy of the Plan.
Georgia Residents: This Plan shall be non-cancelable by us except for fraud, material misrepresentation, or failure to pay consideration due therefore. The cancellation shall be in writing and shall conform to the requirements of Code 33-24-44. You may cancel at any time upon demand and surrender of the Plan and we shall refund the excess of the consideration paid for the Plan above the customary short rate for the expired term of the Plan. This Plan excludes coverage for incidental and consequential damages and pre-existing conditions only to the extent such damages or conditions are known to you or reasonably should have been known to you.
Illinois Residents: You may cancel this Plan for any reason at any time. If you cancel within thirty (30) days of contract purchase, and we have not paid a claim, you will receive a full refund,< less a cancellation fee of $50.00 or 10% of the Plan price. If you cancel after thirty (30) days or anytime after we pay a claim, you will receive a pro-rata refund of the Plan price based on the days remaining, less any claims that have been paid, less a cancellation fee of $50.00 or 10% of the Plan price.
MAINE ONLY: You may cancel this Plan within twenty (20) days of the receipt of this Plan if sent by mail or within ten (10) days if delivered at the point of sale. If no claim has been made under the Plan, the Plan is void and we shall refund to you the one month price of the Plan including any premium paid for the applicable insurance policy. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any, shall be refunded to you. A ten (10) percent penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after you cancel the Plan. If You cancel this Plan after twenty (20) days of receipt of this Plan if sent by mail or within ten (10) days if delivered at the point of sale, we shall refund to you the unearned pro-rata premium, less any claims paid. An administrative fee not to exceed ten (10) percent of the premium fee by you may be charged by us. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any shall be refunded to you. In the event of cancellation by us, written notice to you will be provided at least 15 days prior to the cancellation and will contain the effective date of the cancellation and the reason for cancellation. If a Plan is cancelled by us, you will be refunded 100% of the unearned pro-rata provider fee, less any claims paid. An administrative fee not to exceed 10% of the provider fee paid by You may be charged by us.
Nevada Residents: If the plan is cancelled, no deduction shall be made from the refund for the cost of any service received. Unauthorized repairs will not void this Plan. However, this Plan will not cover unauthorized repairs. In Nevada, no service contract may be voided by the provider except in cases of the contract holder’s fraud or material misrepresentation. This Plan may be cancelled due to unauthorized repair which results in a material change in the nature or extent of the risk, occurring after the first effective date of the current policy, which causes the risk of loss to be substantially and materially increased beyond that contemplated at the time the policy was issued or last renewed. No cancellation may become effective until at least 15 days after notice is mailed to You. This Plan will be considered void and we will refund you the purchase price of the Plan if you have not made a claim under this Plan and you have returned the Plan to us (a) within 20 days after the date we have mailed the Plan to you, (b) within 10 days after you have received the Plan if the Plan was furnished to you at the time the Plan was purchased, or (c) within a longer time period if specified in the Plan. We may cancel this service contract for a violation by the holder of any condition of the service contract, but only if the violation occurred after the effective date of the service contract and substantially and materially increases the service required under the service contract. The Welcome Letter that you received with this Plan forms part of the Plan.
New Mexico Residents: If this Plan has been in force for a period of seventy (70) days, we may not cancel before the expiration of the Plan term or one (1) year, whichever occurs first, unless: (1) you fail to pay any amount due; (2) you are convicted of a crime which results in an increase in the service required under the Plan; (3) you engage in fraud or material misrepresentation in obtaining this Plan; (4) you commit any act, omission, or violation of any terms of this Plan after the effective date of this Plan which substantially and materially increase the service required under this Plan; or (5) any material change in the nature or extent of the required service or repair occurs after the effective date of this Plan and causes the required service or repair to be substantially and materially increased beyond that contemplated at the time you purchased this Plan.
North Carolina Residents: The purchase of this Plan is not required either to purchase or to obtain financing for a home appliance.
Oklahoma Residents: The “Cancellation” section is deleted and replaced by the following: you may cancel this Plan at any time by surrendering it or providing written notice to the retailer at the address where you purchased this Plan. You may also cancel this Plan by surrendering it or providing written notice to NEW at the address listed above. You may cancel this Plan for any reason. In the event you cancel this Plan within 30 days of receipt of the Plan, You shall receive a full refund of any payments made by you under this Plan. In the event you cancel this Plan after 30 days of receipt of this Plan, You shall receive a refund based upon 100% of the unearned pro-rata premium less an administrative fee not to exceed 10% of the unearned pro-rata premium or $25, whichever is less, and less the cost of claims paid. We or NEW may not cancel this Plan except for fraud, material misrepresentation or non-payment by you; or if required to do so by any regulatory authorization. If we or NEW cancel this Plan, you shall receive a refund of 100% of the unearned pro-rata premium. We or NEW may not cancel this Plan without providing you with written notice at least thirty days prior to the effective date of cancellation. Such notice shall include the effective date of cancellation and the reason for cancellation. The following sentence is added to this Plan: Coverage afforded under this Plan is not guaranteed by the Oklahoma Insurance Guaranty Association. Oklahoma service warranty statutes do not apply to commercial use references in this Plan.
South Carolina Residents: To prevent any further damage, please refer to the owner’s manual. In the event the service Plan provider does not provide covered service within sixty (60) days of proof of loss by the Plan holder, the Plan holder is entitled to apply directly to the Insurance Company. If the Insurance Company does not resolve such matters within sixty (60) days of proof of loss, the Plan holder may contact the SC Department of Insurance, P.O. Box 100105, Columbia, S.C. 29202-3105, 1.800.768.3467.
Texas Residents: If you purchased this Plan in Texas, unresolved complaints concerning a provider or questions concerning the registration of a service Plan provider may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711, telephone number 1.512.463.2906 or 1.800.803.9202. You may apply for reimbursement directly to the insurer if a refund or credit is not paid before the forty-sixth (46th) day after the date on which the Plan is returned to the provider.
Utah Residents: NOTICE. This plan is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Coverage afforded under this Plan is not guaranteed by the Utah Property and Casualty Guarantee Association. This Plan may be cancelled due to unauthorized repair which results in a material change in the nature or extent of the risk, occurring after the first effective date of the current policy, which causes the risk of loss to be substantially and materially increased beyond that contemplated at the time the policy was issued or last renewed. Failure to notify within the prescribed time will not invalidate the claim if you can show that notification was not reasonably possible. If we cancel this Plan due to fraud or material misrepresentation, you will be notified thirty (30) days prior to cancellation. If we cancel this Plan due to nonpayment, you will be notified ten (10) days prior to Plan cancellation.
Washington Residents: You may apply directly to the insurance company.
Wisconsin Residents: THIS PLAN IS SUBJECT TO LIMITED REGULATION BY THE WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE. This Plan shall not be cancelled due to unauthorized repair of the covered equipment, unless we are prejudiced by your failure to obtain such authorization. If you cancel this Plan, no deduction shall be made from the refund for the cost of any service received. Section 6 of the “What is not Covered” section of this Plan does not apply.
Wyoming Residents: This Plan will be considered void and we will refund you the full purchase price of the Plan or credit your account if you have not made a claim under this Plan and you have returned the Plan to us (a) within 20 days after the date we have mailed the Plan to you, (b) within 10 days after you have received the Plan if the Plan was furnished to you at the time the Plan was purchased, or (c) within a longer time period if specified in the Plan. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after return of the Plan to us. The right to void the Plan provided in this subsection applies only to the original Plan purchaser and is not transferable. If we cancel this Plan for reasons other than nonpayment, a material misrepresentation made by you to us or because of a substantial breach of duties by you relating to the product or its use, we will mail a written notice to you at least ten (10) days prior to cancellation. The notice of cancellation shall state the effective date of cancellation and the reason for cancellation.
To obtain a large-type copy of the terms and conditions of this plan, please call 1.800.922.0204.
P.O. Box 1340
Sterling, VA 20167
©2012 NEW Customer Service Companies, LLC, all rights reserved.
CONTENT BACKUP AND SYNC FEATURES AND CAPABILITIES
About the Service. The Service and the online storage feature are being provided to you to permit you to store, manage and access Content you have created or that you have the right to access and copy on multiple platforms. You shall be solely responsible for the Content you upload and the consequences of uploading or submitting such Content. You understand that Verizon Wireless does not control or endorse the Content that you upload or submit to the Service.
Licenses. In connection with the Service, we will provide to you, via download, CD, or other media or delivery method, software that is owned by Verizon Wireless, its affiliates or third-party licensors (“Software”). We reserve the right to update or change the Software from time to time and you shall cooperate in performing such steps as may be necessary to install any updates or changes to the Software. Your failure to do so is your responsibility and may affect your Service and/or use of the Software. You may use the Software only as part of, or for use with, the Service and for no other purpose.
Subject to the terms and conditions of this Agreement, Verizon Wireless grants you a limited, non-exclusive, non-transferable license to use the Service, the Software and Content solely for your personal, non-commercial, entertainment use. You understand and acknowledge that your rights with respect to Content are limited by copyright law. All rights regarding use of the Service, Software and Content not expressly granted in this Agreement are reserved by Verizon Wireless and/or any third-party licensors. However, you retain all of your ownership rights in Content that you create yourself.
Your use of the Software, including its individual components, is governed by the terms of any applicable license disclosures and/or agreement(s) for the Software and by this Agreement. Copies of the applicable license disclosures and/or agreements for the Software are available at verizonwireless.com/cloud/licensing. By your installation or use of the Software or any portion thereof, you agree that you have read and understood, and will comply with, the terms and conditions of the applicable license disclosures and/or agreement(s).
You hereby grant a non-exclusive, fully paid and royalty-free, sublicensable, assignable, irrevocable worldwide license to Verizon Wireless to provide all facilities, to enable those facilities to take all actions, and itself to take all actions, with respect to Content that may be necessary or reasonable to provide or to facilitate the provision of the Service, pursuant to any current and future patents, copyrights and trademarks owned or licensable by you to the extent necessary for Verizon Wireless to exercise any license right granted herein. This includes, without limitation:
- storing and retrieving the Content;
- making the Content available to you;
- conforming to connecting networks’ technical requirements;
- transcoding User Content into a viewable or otherwise appropriately perceptible format; and
- conforming to the limitations and terms of My Verizon.
Restrictions. Except as applicable to Open Source Software, you agree that you will not attempt to modify any Software or Content (other than pictures, video or audio files that you generate yourself or otherwise own as set forth in the Your Warranties and Representations section below) obtained through the Service for any reason whatsoever, including for the purpose of creating a ring tone or disguising or changing ownership or source (including without limitation, falsifying or deleting author attributions, legal or other proper notices or proprietary designations indicating the origin or source of information that is uploaded or downloaded from the Service or used in any materials and information submitted by you, in any form) of the Content. You agree to follow all rules and policies applicable to the Service, including required or automated updates, modifications and/or reinstallations of Software and obtaining available patches to address security, interoperability and/or performance issues. You also agree: (i) to comply with all applicable laws, rules (including, without limitation, the Verizon Wireless Privacy Principles, the My Verizon Terms and Conditions and the Verizon Wireless Website Use Terms and Conditions, each of which can be found at verizonwireless.com) and regulations when using Content or the Service; (ii) except as applicable to Open Source Software, not to reverse engineer, decompile, disassemble, attempt to derive source code from the Software, or otherwise tamper with or modify any security features or other Service components for any reason (or help anyone else to do so).
Verizon Wireless has no obligation to screen or monitor the Service, any Content or any other materials and information, in any form, submitted by you; however, Verizon Wireless reserves the right to review information or materials uploaded to the Service or used in any materials and information, in any form, and to remove any such information or materials in its sole discretion, regardless of whether such material does or does not violate this Agreement or any Verizon Wireless policies, guidelines, or other codes of conduct which are applicable to the Service.
Digital Rights Management. Certain Content offered through the Service is protected by Windows Media® or other digital rights management technology (“DRM Content”), so that the intellectual property rights, including copyright, of any licensors are not misappropriated. Your rights regarding such DRM Content are limited by copyright law and the Usage Rules, which may be changed at any time without prior notice. The following Usage Rules (assigned by Verizon Wireless and/or any licensors) limit your use of DRM Content, even if unauthorized rules have been associated with the DRM Content by someone else. These rules are general guidelines, subject to change without notice, and may vary by licensor. Subject to all other Service terms and conditions, you may play DRM Content an unlimited number of times on an authorized PC or device; burn purchased DRM Content to compact disc (“CD”) five (5) times per song. Your phone uses specific software to play DRM Content (“DRM Software”). Use or distribution of Windows Media DRM Software outside of the Service is prohibited without a license from Microsoft or an authorized Microsoft subsidiary. If the security of your phone’s Windows Media DRM Software is compromised, licensors may request Microsoft, and Microsoft may require Verizon Wireless, to revoke your ability to acquire new licenses to copy, display and/or play DRM Content without notice. Revocation does not alter the ability to play unprotected content. A list of revoked DRM Software is sent to your phone whenever you download a license for Windows Media DRM Content. Microsoft may, in conjunction with such license, also download revocation lists onto your phone on behalf of licensors. Verizon Wireless may enforce these rules for itself and any licensors.
EMAIL AND MESSAGING FEATURES AND CAPABILITIES
Mail Retention Policy. The following rules apply to the retention on compatible wireless phones of e-mails aggregated from ISP e-mail accounts. The Web Portal will no longer support email storage.
- All e-mail will be retained indefinitely as long as you do not exceed the maximum storage quota (currently 2 Gigabytes) for your mailbox.
- All e-mail in the trash folder will be deleted after 7 days.
If your Verizon Cloud account is cancelled, but you do not cancel your Verizon Wireless service, then the following will occur:
- All connections to ISPs will be removed.
- All e-mail messages associated with ISPs will be deleted.
- Contacts and ISP account settings will be associated with a Verizon Cloud account and can be accessed via the Web Portal interface.
Limitations on Sending Messages. The following limits apply with respect to the sending of messages from the Web Portal. These rules are in place in order to help fight spam (i.e., unsolicited e-mail).
- You may not send an SMS or MMS message to more than 20 recipients from the Web Portal.
- SMS/MMS groups created on the Web Portal may not include more than 50 contacts.
- You may not include more than 128 recipients in a single e-mail. Messages will not be sent to any recipients in excess of 128.
- The only SMS and MMS messages that will be shown on the Web Portal are those sent from or received at the Web Portal.
The Verizon Wireless Unsolicited Bulk E-Mail Policy. Verizon Wireless specifically does not authorize the use of its proprietary computers, servers, routers and computer network (the “ Verizon Wireless Network”) to accept, transmit or distribute unsolicited bulk e-mail sent from the Internet to Verizon Wireless subscribers (or to others). It is also a violation of Verizon Wireless policy, and the law, to send email or cause e-mail that makes use of or contains invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing to be sent to, or through, the Verizon Wireless Network. Verizon Wireless considers such e-mail to be unlawful and a violation of our policy, and any attempt to send or cause such e-mail to be sent to, or through, the Verizon Wireless Network is unauthorized. Moreover, any e-mail relayed from a third party’s mail servers without the permission of that third party, or any e-mail that hides or obscures, or attempts to hide or obscure, the source of an e-mail, also constitutes an unauthorized use of the Verizon Wireless Network. E-mail sent or caused to be sent to the Verizon Wireless Network that violates your agreement with Verizon Wireless is also unauthorized, nor does Verizon Wireless authorize the harvesting or collection of screen names from the Service for the purpose of sending unsolicited e-mail. Any such action also constitutes violation of Verizon Wireless policy.
Limitations on Sending E-mail. Verizon Wireless reserves the right to take all legal and technical steps available to prevent unsolicited bulk e-mail or other unauthorized e-mail from originating from, entering, utilizing or remaining within the Verizon Wireless Network. Such action may include, without limitation, the use of filters or other network devices to scan e-mail transmitted from or to the Verizon Wireless Network, immediate termination of Wireless service, and prosecution of offenders through criminal or civil proceedings. Nothing in this policy shall be construed to grant any right to transmit or send e-mail to, or through, the Verizon Wireless Network, and in no event shall any failure by Verizon Wireless to enforce this policy constitute a waiver of Verizon Wireless rights.
Unauthorized use of the Verizon Wireless Network in connection with the transmission of unsolicited bulk e-mail, including the transmission of counterfeit e-mail, may result in civil and criminal penalties against the sender, including those provided by the Computer Fraud and Abuse Act (18 U.S.C. § 1030 et seq.); and various state laws, including the Virginia Computer Crimes Act (Va. Code Ann. § 18.2-152.2 et seq.) (as amended).
Other Limitations on the Service. The maximum storage space for each Verizon Cloud wireless device Inbox is 2GB. Functionalities such as send/forward/receive text/picture/video/email messages and contact/email synchronization will not work when the storage utilization exceeds 2GB.
Complete two-way synching of email on wireless devices is only supported for Yahoo!® Mail, AOL Mail and Microsoft® Windows Live® Hotmail®. To use your wireless phone for synching, you must have a Verizon Cloud–compatible phone and an active Verizon Cloud account. Google™ Gmail™ storage will only be maintained for users who already have an existing sync point on their Verizon Cloud–capable wireless device.
When configuring the synching of email for wireless devices, emails from the previous thirty (30) days will be retrieved for Google Gmail (subject to the limitations in the immediately preceding sentence), AOL Mail and Yahoo! Mail. For Microsoft® Windows Live® Hotmail®, the lesser of the previous fifty (50) emails or emails from the previous thirty (30) days will be retrieved.
The Web Portal can be used to set up and save ISP account information (User I.D./email address/password), save contacts, and compose and send email, SMS and MMS messages, but email storage will no longer be supported.
If email accounts are first added on the Web Portal and Verizon Cloud–compatible wireless device then is configured, all such email accounts also will be accessible on that device. However, if another email account then is added on the Web Portal, that account cannot be accessed on the device.
If a user initially sets up an email sync point from a Verizon Cloud–compatible wireless device, then the user will only be able to gain web access to his/her contacts via the Web Portal. Web access to contacts via the Web Portal will no longer be available for such users.
GENERAL TERMS AND CONDITIONS
You acknowledge that your call logs are Customer Proprietary Network Information (CPNI) and you consent to storage of this information in Verizon Cloud, subject to the Verizon Wireless Privacy Principles, which are available at verizon.com/about/privacy/
Regardless of the type of Content involved, if you sync any Content, you will be automatically provisioned for the 500MB free Verizon Cloud feature. At that point, you will no longer be able to share Content using the Service, even if you were an existing Backup Assistant Plus customer. When you download Content using Verizon Cloud, another method will need to be used if you wish to share that Content.
If you remove the Verizon Cloud feature, your Media will be deleted, but your Contacts will still continue to be synched through Backup Assistant. If you are on the Verizon Wireless network while using the Verizon Cloud application, data charges may apply, depending on the terms of your data plan of feature.
Your Representations and Warranties. You represent, warrant and agree that: (i) you are the account owner for the mobile telephone number used to access the Service; (ii) you are using the Service for your own personal, non-commercial entertainment use; (iii) you will not redistribute, rebroadcast, publicly perform, or publicly display any Content or otherwise transfer any copies of Content, obtained through the Service or otherwise make use of the Content in any way that would infringe any copyright therein or violate any laws, rules or regulations applicable to such Content; (iv) you own or have the necessary licenses, rights, consents, and permissions (including but not limited to patent, trademark, trade secret, copyright, rights of publicity and privacy and other proprietary rights): (a) to upload such Content to Verizon Cloud and to permit access to such Content by other users within your Account, and (b) to permit Verizon Wireless to fully provide the facilities for the Service, and to exercise the license in the Content granted by you herein; (v) the inclusion of your Content and use of Cloud functionality to store and provide access to your Content and exercise by Verizon Wireless of the license granted by you herein will not violate or infringe upon the trademark, trade name, copyright, right of privacy or publicity, property rights, or any other proprietary rights of any person or entity.
Indemnification. You agree to indemnify and hold harmless Verizon Wireless, its parents, subsidiaries, affiliates, officers, employees, licensors, contractors and users from and against any and all losses, damages, and/or costs, including reasonable attorneys’ fees and expenses, that arise or relate in whole or in part to: (i) your breach of your representations and warranties; (ii) any claim that your use of Content infringes or otherwise violates any applicable laws, rules or regulations, or any third party’s intellectual property or other rights, including, without limitation, personal or privacy rights; or (iii) your violation of this Agreement.
Management of Your Data and Computer. You are solely responsible for obtaining, installing, configuring and maintaining suitable equipment, including your computer and software, including any necessary system or software upgrades, patches or other fixes that are or may become necessary to access the Service and to operate your computer. Verizon Wireless will only provide technical assistance with respect to your Verizon Wireless–provided equipment. Verizon Wireless may collect and use information about your usage patterns for the Service, as well as the type of Operating System utilized by your computer, consistent with your Customer Agreement and the Verizon Wireless Privacy Principles.
You agree that you are responsible for providing security measures that are suited for your intended use of the Service on all of your devices, and you shall take full responsibility for taking adequate measures to safeguard your data from loss. In addition, you understand that if your home network includes wireless technologies, such as a wireless router, you are responsible for securing such wireless communications and that wireless communications can be intercepted by third parties. Neither Verizon Wireless nor any of its affiliates will be liable to you or any other party for any data loss or any other security issues that may result from your use of the Service.
Export. This service is subject to the Export Administration Regulations (“EAR”) of the United States Department of Commerce, and shall not be used in Cuba, Iran, Syria, Sudan, North Korea or any other destinations that are now or hereafter otherwise prohibited, controlled, sanctioned or embargoed under United States law. Further, this service is subject to Nuclear, Biological, Chemical, and Missile Proliferation Sanctions of the United States, and shall not be used in a manner now or hereafter otherwise prohibited, controlled, sanctioned or embargoed under United States law.
Government. The Software is commercial in nature and developed solely at private expense. The Software is provided as “Commercial Computer Software” as defined in DFARS 252.227-7014 or as a commercial item as defined in FAR 2.101(a). The Software, therefore, is provided with only such rights as are provided in this Agreement.