What to Do if Your Smartphone Is Stolen

More About

Even if you’ve taken all of the measures experts recommend for securing your device, phones can still be stolen. So take the precaution of writing down your device’s IMEI (International Mobile Equipment Identity) or ESN (Electronic Serial Number) number, as well as the number on your SIM card. This way, you’ll have all of your device’s info documented in case you need it.

But if you do find yourself in an unfortunate situation with a lost or stolen smartphone, here are some suggestions to help you make the best of the situation:

1. Change your personal account passwords.

  • If someone obtains access to your email or other accounts, he or she has the power to lock you out. Change your passwords immediately, such as email, Facebook, Google, eBay and any other personal accounts accessible from your device.

 

2. Contact Verizon immediately.

  • You’re responsible for charges that are incurred on your phone until you report it lost or stolen, so it’s important to suspend your service as soon as possible. You can do this by logging in to My Verizon and choosing the correct phone in the “My Device” section.

 

 3. Report it to the police.

  • Local police departments keep records of stolen phones and might be able to recover them. While you’re at it, you might want to register your phone’s IMEI number at MyCellWasStolen.com to alert others who might unwittingly buy your stolen cell.

 

4. Wipe data.

  • Use any of the antivirus or security-protection software you installed to wipe out your phone’s data remotely to help prevent thieves from accessing your sensitive information.

 

5. Insurance.

  • If you have Total Equipment Coverage or Wireless Phone Protection, you can contact Asurion directly to make an insurance claim (asurion.com or call 888.881.2622).

Have you ever experienced a lost or stolen smartphone? How do you secure your sensitive data?

Local To You

Set Zip Code

Set Your Zip Code

Become an Insider

Recommended STORIES

verizon-mobile-security-0162-con-250x250-thumb
Network & Plans

Verizon Support & Protection Helps Keep Your Smartphone Protected

0163: Mobile Security Tips
Network & Plans

9 Common-Sense Tips to Keep Your Smartphone Secure

4-ways-to-keep-your-smartphone-and-everything-on-it-from-being-stolen-3527-con-250x250-thumb
Tech Smarts

4 Ways to Keep Your Smartphone and Everything on It from Being Stolen

Get the Tech

LG G2 Smartphone
Shop
Moto X™ - Designed by You Smartphone
Shop
DROID MAXX by MOTOROLA Smartphone
Shop