Mobile Web Service Availability

How am I billed?
There is a monthly access fee, $6.95 for Mobile Web with 100 Alerts, $8.95 for Mobile Web with 200 Alerts; $12.95 for Mobile Web with 600 Alerts. Mobile Web deducts minutes from your voice rate-plan minutes (overage rates may apply).

How can I view/update my personal settings?
To access your personalized Mobile Web information on your wireless device, you must log in with your Passport username by selecting Email/Messaging or Search/Bookmarks. From the desktop, you may want to update the wireless device model that you selected during the signup process.

If I change my phone number, can I access Mobile Web?
Yes, just update the phone number located on your desktop at vzw.msn.com (from the Registered home page click "My Device" then click the "Edit" link under "My Device") so you can still receive your alerts.

If I am roaming throughout the country, can I still use Mobile Web and receive Alerts?
Yes, as long as you are in a Verizon Wireless digital area, you will be able to use Mobile Web and receive alerts.

How do I troubleshoot error messages?
You can use soft key to view "Details" and report to Customer Care (*611) toll free (select the "Internet Solutions" option.)

Am I always connected to the Internet?
You are connected upon making a selection. After 30 seconds of inactivity, your wireless device "times out" (meaning you will no longer receive information and will no longer be billed for airtime). At that time, you can read the saved (cached) content without being billed for airtime minutes. You can reconnect to the Internet by making another selection (you can tell when the browser is re-initiating because you will see "sending/receiving" displayed on your phone).

Can I receive a call while in a browser session?
If you are in the process of sending/receiving data, inbound calls will go to voice mail. If you have timed out of your session, then you can receive your call.

Features

Can I use my desktop to access Mobile Web?
Yes, you can access Mobile Web from your desktop at vzw.msn.com.

How do I log in for the 1st time?
From desktop, go to http://vzw.msn.com and click "Join Now!". You will be sent to a web page at which you must obtain a .NET Passport account. When obtaining a Passport account, you will also receive your Hotmail email address. Registration can also be done from your PDA, however, not from your phone at this time.

Do I need to log in to use Mobile Web?
Yes, if you wish to customize your experience and/or sign up for alerts. To customize from the desktop, you will be required to log into Passport. From the phone, you will only need to login to access personalized information (ex: bookmarks, alerts and emails).

Can I save Bookmarks?
Yes, you can bookmark your favorite wireless websites, accessible from your phone or desktop. Folders can be created for more organized storage.

How do I check minutes of use?
Under "Customer Support" go to "My Bill" and follow the prompts. (Not available in all markets)

My Email

Is there a character limit in Email over the web?
No.

Can I open/forward attachments?
Attachments can only be opened from the desktop, but you can forward them from your wireless device

Can I create folders to save email?
Yes, from the desktop, go to Hotmail and go to "Inbox" tab and select the drop down menu, "Put in Folder . . ."

Can I save email addresses?
Yes, they can be stored in "Address Book" under "Hotmail".

My Alerts

What are Alerts and is there a charge?
An Alert is an event notification you requested from the "Alerts" link from your personal page located on the desktop. Your Mobile Web access fee may include a bundle of Alerts, and for each alert over the bundled amount available to you (according to your price plan) there is a fee for overage at 2 cents per inbound message. You may also receive alerts from other providers that you requested, billed at the same rate of 2 cents per alert.

When roaming, can I receive Alerts?
Yes, in most cities with Verizon Wireless digital service.

How do I know if I've received an Alert?
A messaging icon displays when you receive an Alert. Go into your wireless device's message "box" to retrieve the Alert.

How many Alerts can I receive?
You are not limited on the number you can receive, however your wireless device can only store a certain number of alerts. See your wireless device's user manual.

What kind of Alerts can I receive from Mobile Web?
MSN Hotmail, MSN Messenger, Calendar, Money, News/Headlines, Lottery, Sports, Weather, Horoscope, Music and Carpoint Traffic.

Can I personalize/modify Alerts?
Yes, see "Tutorials" under the Mobile Web "Help" menu.

If my wireless device is off will I still receive Alerts?
Yes, an unread Alert will be saved for 5 days. The alerts will appear once you turn your wireless device back on.

Shopping

Can I shop using my phone?
Yes, at sites listed under "Shopping" located on the home page.

Is shopping secure?
Yes, as long as a key or padlock icon is displayed.

What can I purchase with my handset?
Items such as DVDs, music and books, by checking the "Shopping" (found on the home page) category from the browser.

Can I compare prices?
Yes, at sites listed under the "Shopping" menu (found on the home page).

Is there a shopping cart?
Not at this time.

Is there purchasing confirmation?
Email confirmation depends on the individual site.

Can I track my order?
Check with the individual site.

My Organizer

What are Personal Information Tools?
Personal Information Tools (PIM) tools are your calendar, address book and to-do list. Access to your MSN calendar is available under Email/Messaging link. Address Book is available within Hotmail (also found within Email/Messaging).

How many entries can I have in Address Book in Hotmail?
You can have unlimited names, addresses and phone numbers.

Are my contacts stored on my wireless device?
It is stored within Mobile Web, which is not to be confused with your wireless device's internal memory for stored numbers.

How can I access Personal Organization Tools?
From the desktop, go to Hotmail or the My MSN link located at the bottom of the desktop page. Your wireless device has access to the MSN calendar under Email/Messaging and the address book is located in Hotmail. The PDA has access to the address book under Hotmail (which is not to be confused with the address book that resides on the device itself).

Can I receive Calendar Alerts?
Yes, you must set them up from the desktop in the "Alerts" tab.

Can I sync with Outlook?
From the desktop portal, go to MSN Calendar. Under the "What's New on MSN Calendar", look for a link to import your calendar from Microsoft Outlook, etc.

Can I call contacts directly from the contacts list?
Yes, by pressing the "call" soft key within a specific address book entry.

Text Messaging FAQs

What MSN services are now available with text messaging?
Hotmail: Check your Inbox, compose/reply/forward/delete messages, receive and control Hotmail Alert Notifications.
Messenger: See which contacts are online, send and receive instant messages.
Alerts on Demand: An informational retrieval service providing access when you want it to MSNBC Headline News, ESPN Sport Scores and Money Central Stock Quotes.

Previously MSN Hotmail and MSN Messenger were only available to Mobile Web users.

What are the requirements to use the MSN services over text messaging?
Verizon Wireless subscribers must be enabled with text messaging service, have a 2-way text messaging capable wireless phone and be registered at http://vzw.msn.com.

Will my wireless phone require special software to use the MSN services over text messaging?
No. The MSN services utilize existing 2-way text messaging functionality. No special software or upgrade is required.

Do I have to be a Mobile Web user to register at http://vzw.msn.com?
No. However, Verizon Wireless subscribers are required to be enabled with text messaging service and have access to a PC with an Internet connection.

How will I be charged for using the MSN services over text messaging?
There is no extra fee to use any of the MSN services over text messaging. You will also not incur any airtime fees. However, you will be billed per message according to your price plan while using these services. Specifically:

Number of messages you send and receive,
Confirmation messages received and/or
Error messages received.

Can I get calls while using any of the MSN services over text messaging?
Yes. Because text messaging uses a different technology than voice phone calls, you can receive calls while simultaneously sending/receiving text messages.

Can I receive other messages while using any of the MSN services over text messaging?
Yes. You can tell the difference between MSN service messages and other text messages by looking at the incoming message number. All MSN service messages will begin with 676.

Can I use the MSN services if I have prepaid phone service from Verizon Wireless?
Yes. However, the subscriber must be enabled with text messaging service, have a 2-way text messaging capable phone and be registered at http://vzw.msn.com.

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