Click on a question below for more information:
GENERAL INFORMATION
What does Wireless Sync do?
What information does the Wireless Sync product synchronize?
Will users need to leave
their computer turned on for the Wireless Sync Personal E-mail product
to work?
SOFTWARE
SUPPORT
What is ActiveSync?
What is HotSync?
SECURITY
Is the Wireless Sync product secure?
Is the user's information ever stored somewhere other than
their devices?
HOW
TO GET WIRELESS SYNC
Is there a separate charge for the Wireless Sync product?
Where can customers learn more about Wireless Sync?
Where can customers get the software for Wireless Sync?
BLACKBERRY 6750 WIRELESS HANDHELD™
Sometimes my battery lasts much longer
than other times. What can I do to extend battery life?
I want to type a message, but I can't find the period on
the keyboard.
I've been working in other screens on my handheld, but now
I want to return to the home screen.
I've noticed the word PIN on the handheld, in the BlackBerry Desktop Software,
and in the documentation. What is it?
How can I delete data from my handheld?
What causes an "Out of Memory" error?
The handheld screen is very faint. How do I adjust the screen
contrast?
How do I enable a password on my handheld?
What does Wireless Sync do?
It allows wireless synchronization of a Verizon Wireless
compatible Microsoft Pocket PC or Palm device with your desktop computer.
What information does the Wireless
Sync product synchronize?
The Wireless Sync product provides full ActiveSync
and HotSync support. Any information, such as E-mail and calendar information
or other information that can be synced through ActiveSync or HotSync
will work through the Wireless Sync product.
Will users need to leave their computer
turned on for the Wireless Sync Personal E-mail product to work?
Your desktop computer must remain on and in a condition
to send and receive e-mail while you are mobile.
SOFTWARE SUPPORT
What is ActiveSync?
ActiveSync is a Microsoft program that comes with every
Microsoft Pocket PC (e.g., Verizon Wireless Samsung i700 Pocket PC). This
software allows the user’s Pocket PC and desktop PC to communicate,
share files, and synchronize information.
What is HotSync?
HotSync is a Palm OS program that comes with every
Palm PDA device (e.g., Kyocera 7135 Smartphone). This software allows
the user’s Smartphone and desktop PC to communicate, share files,
and synchronize information. Wireless Sync support for Palm devices will
be available as of May 27, 2003.
SECURITY
Is the Wireless Sync product secure?
Yes, only the user’s mobile PDA will be allowed
to connect to their computer. All data sent from their computer to their
device and back again is encrypted using RC4 128 bit security.
Is the user’s information
ever stored somewhere other than their devices?
No, information is either on their computer, on their
device, or traveling between the two. It is never held at a central computer
anywhere.
HOW TO GET WIRELESS SYNC
Is there a separate charge for
the Wireless Sync product?
The Wireless Sync service is included in the new Wireless
Sync Express Network PDA price plans from Verizon Wireless. However, the
Wireless Sync service is available as a stand alone feature on other qualifying
Verizon Wireless price plans for an additional charge.
Where can customers learn more
about Wireless Sync?
The Wireless Sync CD provides an overview of the product,
including features and benefits. The CD is available from Verizon Wireless
retail locations, and is included with Verizon Wireless PDA devices (Samsung
i700 and Kyocera 7135). You can also view the Wireless Sync interactive
demo
here.
Where can customers get the software
for Wireless Sync?
The CD, included with Verizon Wireless PDA devices
(Samsung i700 and Kyocera 7135), contains the appropriate link that customers
can click on to go directly to the Internet site where they will be able
to download the software.
To download software for the Palm operating system, users can go to:
http://www.verizonwireless.spontec.com/palm.
To download software for the Pocket PC operating system, users can go
to:
http://www.verizonwireless.spontec.com/ppc.
Once the software is downloaded, you can install it on your computer and
device. Complete instructions are provided on the CD to help you through
this process.
BLACKBERRY 6750 WIRELESS HANDHELD™
Sometimes my battery lasts much
longer than other times. What can I do to extend battery life?
There are many easy ways you can extend battery life:
- Your first battery may not last as long as subsequent ones. When you first receive your handheld, remove the battery from the compartment and replace it with the fresh battery included in the package.
- If possible, change the beeper notification to vibrate only. Use the beeper notification option only when necessary.
- Whenever possible, operate without turning on backlighting.
- When you reply to messages, do not "Reply with Text". Replying with text requires more battery power.
- Only connect your handheld to your PC when necessary. Connecting your handheld to your PC requires a significant amount of battery power. Please note that in some circumstances, it may take awhile after inserting the AA battery before your LCD display reappears (because the Lithium Ion battery may need to charge).
I want to type a message, but I
can't find the period on the keyboard.
There are a number of ways to get a period to
appear when you type messages.
- If you want a period at the end of a sentence, press the SPACE key twice. A period will appear, followed by a space, and the next letter will automatically be capitalized.
- If you want a period in an e-mail field, press the SPACE key.
- If you want to insert a period anywhere, press
Alt + M. You can use the Alt key to insert the symbols printed on the
keys in orange.
I've been working in other screens
on my handheld, but now I want to return to the home screen.
You can return to the Home screen from any other screen
or menu by pressing the BACKSPACE key (immediately below the trackwheel)
until you see the Home screen. The BACKSPACE key lets you backup through
screens that you have viewed.
I've noticed the word PIN on the
handheld, in the BlackBerry Desktop Software, and in the documentation.
What is it?
PIN is short for Personal Identification Number. Each
handheld has a unique PIN, like every phone line has a unique phone number.
PINs are up to 8 digits long.
If you know the PIN of another BlackBerry handheld, you can send messages
directly to that PIN rather than to the person's e-mail address. Enter
the PIN in the address entry for that person and select Use PIN when you
send the message.
You can find your PIN by selecting the Options icon, then selecting Status.
Your PIN appears in the Status screen. Your PIN is also displayed in the
BlackBerry Desktop Redirector and in the BlackBerry Desktop Manager.
How can I delete data from my handheld?
You can remove some or all of the data on your handheld.
To remove all data, place the handheld in the cradle and backup your handheld's
data. Then run the Application Loader. In the Existing Data Preservation
window select the Erase existing handheld application data
check box and the Erase existing handheld applications
check box before loading the new applications onto your handheld. To remove
part of the data from your handheld, place the handheld in the cradle,
open the Backup and Restore tool and click Advanced.
Highlight the database you want to delete and click Clear.
What causes an "Out of Memory"
error?
Too many calendar or address book entries can cause
an Out of Memory error. It may also be caused by too many third-party
applications on your handheld. To avoid seeing this message, try the following:
- Keep only essential contacts in your address book.
- Restrict the information transferred from your desktop to your handheld during synchronization of your address books by configuring the field mapping. You can configure field mapping in the desktop software's Intellisync tool (Configure PIM>Advanced>Field Mappings). See the Intellisync Online Help for more information on field mapping.
- Restrict the number of appointments transferred to your handheld's calendar during synchronization by setting a date range. You can set a date range in the desktop software's Intellisync tool (Configure PIM>Advanced>Date Range). Select the Transfer Items within Range of Days item and set a date range. See the Intellisync Online Help for more information on date ranges.
- Remove any unnecessary third-party software from your handheld. Run the Application Loader and clear the check box beside any additional software. It will not be loaded onto your handheld.
The handheld screen is very faint.
How do I adjust the screen contrast?
1. On your handheld, on the Home screen, click the
Options icon.
2. Click Screen/Keyboard.
3. In the Screen Contrast field, press SPACE
to scroll through the options or use the number keys to type the contrast.
4. Release SPACE when the desired option is displayed
or stop after you have typed in the desired contrast setting.
5. Click the trackwheel and click Save.
How do I enable a password
on my handheld?
One security feature of the BlackBerry handheld is
the password option. If your handheld has a password enabled, the data
on your handheld cannot be accessed until the correct password is typed.
To enable the password option, perform the following steps:
1. On your handheld, on the Home screen, click the Options
icon.
2. Click Security.
3. In the Password field, select Enable.
4. You are prompted to type your new password twice, to verify the password.
5. The Security Timeout field displays the amount of
time after which the password is enabled when the handheld is inactive.
6. Click the trackwheel and click Save.