News Release

J.D. Power And Associates Study: Verizon Wireless Highest For Call Quality In New England

Verizon Wireless Tops Carriers Across Six New England States

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February 17, 2010

Mike Murphy
Michael.Murphy@VerizonWireless.com
781-932-1213Michael Byrnes
michael@matternow.com  
978-499-9250 x 241

WILMINGTON, MA — Verizon Wireless ranked highest among all other national wireless providers in New England, which includes Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont, in the J.D. Power and Associates 2010 Wireless Call Quality Performance Study(SM), Volume 1, issued today.

The J.D. Power and Associates study measures call quality among the major U.S. wireless service providers based on seven factors that impact overall carrier performance. More than 24,300 wireless phone subscribers were surveyed between July and December 2009 about their experience with dropped calls, static/interference, failed connection on the first try, voice distortion, echoes, no immediate voice mail notification and no immediate text message notification. Based on their responses, Verizon Wireless ranked highest in five of six regions, including New England.

Verizon Wireless was also recognized for highest call quality in New England in the previous J.D. Power Call Quality Performance Study, issued in August 2009.

“Customers are using our network not only to talk, but for texting, e-mailing, downloading music, visiting Web sites, and sharing pictures and videos,” said Ken Dixon, president of Verizon Wireless’ New England Region. “It is important for us to not only meet the current needs of our customers, but to also stay ahead of their growing and ever-changing demand. That’s why we continually invest in and vigorously test our network – to make sure we are providing a service they can rely on today and in the future.”

Verizon Wireless regularly invests in its wireless network to provide customers with the reliable, high-quality service they expect from the company. Verizon Wireless’ ongoing network investment now totals more than $2.6 billion in New England and more than $55 billion nationally over the past ten years.

*Verizon Wireless has the largest and most reliable wireless 3G network coverage area in the United States. The company’s 3G data network provides customers, in more locations than any other wireless carrier, the ability to browse the web quickly with fast page loading times, quickly download and play music, watch streaming video, send e-mails with attachments, download and play 3D games, video conference with contacts and rapidly share files. View a map of Verizon Wireless’ 3G coverage, compared with competitors’ 3G coverage here.

For more information visit http://www.verizonwireless.com

*The company's “most reliable network” claim is based on network studies performed by real-life test men and test women who conduct more than 3.5 million voice call attempts and more than 19 million data tests annually on Verizon Wireless' and other national wireless carriers' networks while traveling more than 1 million miles in specially equipped, company-owned quality test vehicles. For more information about Verizon Wireless testing, go to: http://aboutus.vzw.com/bestnetwork/reliability.html.  

About Verizon Wireless
Verizon Wireless operates the nation’s most reliable and largest wireless voice and 3G data network, serving more than 91 million customers. Headquartered in Basking Ridge, N.J., with 83,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NASDAQ and LSE: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia

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