News Release

Verizon Wireless Opening New Store In Ithaca, New York

•New store opens Monday, January 16
•Features innovative open floor plan

For customer inquiries, please call 800-922-0204 or go to
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January 10, 2012

John O’Malley
John.Omalley@VerizonWireless.com
585-321-7264 or 585-261-5899
http://twitter.com/VZWjohn

Meredith Dropkin
mdropkin@mower.com  
315-413-4293

ITHACA, NY — Verizon Wireless is moving its Ithaca retail store to a new, larger location. The new 3,710-square-foot store, located at 720 S. Meadow Street, will employ 15 people and will feature the company’s new open floor plan design, which connects the service center and sales floor to offer added support for its customers.

The new store will be open Monday through Saturday, 9 am – 9:00 pm, and Sunday from 10 am – 7 pm. The telephone number is (607) 216-0075.

"The new store design focuses on giving our customers a hands-on experience with our products and services," said Tom Seymour, Verizon Wireless district manager. “Making it easy for customers to learn about and choose wireless capabilities is one more way we’re working to ensure Verizon Wireless continues to lead the industry in customer loyalty.”

About the store
The new Ithaca store features the company’s new open floor plan concept that removes the walls between the service area and sales floor, making the entire store one department designed to streamline the sales process and enhance the customer experience. The store showcases a highly interactive retail concept, and offers consumers a more high tech, hands-on experience, providing them with the latest and most innovative products and services. Among the new store’s features are:

  • Oversized high-definition plasma screens showcasing the latest wireless multimedia applications.
  • More than 50 working models of smartphones, tablets, wireless modems, mobile hotspots, and other devices for customers to handle and test, including Home Phone Connect – a wireless replacement for your home landline.
  • A Greeter Kiosk that enables customers to check in electronically before browsing the store and provides the sales representative with the customer’s account background and reason for visiting the store.
  • A My Verizon Express learning station that demonstrates how customers can manage their account online anytime, anywhere.

The new store will also host free wireless workshops – led by Verizon Wireless’ own specially trained data and device experts – to help customers learn all about their new devices. Workshops are also available online. Visit www.verizonwireless.com/workshops to sign up or for more information.

Verizon Wireless has invested more than $65 billion nationwide since it was formed – $6 billion on average every year – to increase network coverage and capacity, and to offer customers the most reliable service available in the nation, including wireless data services such as picture messaging, text messaging, and the company’s exclusive VCAST multimedia service. In addition, the company offers MobileBroadband, its high-speed wireless broadband network geared toward mobile professionals and business customers. In 4G LTE coverage areas, it provides average speeds of 5-12 megabits per second (Mbps) on the downlink and 2-5 Mbps on the uplink in real-world, loaded network environments. In 3G coverage areas, it provides average download speeds of 600 kilobits per second (kbps) to 1.4 Mbps, and average upload speeds of 500-800 kbps.

About Verizon Wireless
Verizon Wireless operates the nation’s largest 4G LTE network and largest, most reliable 3G network. The company serves 107.7 million total wireless connections, including 90.7 million retail customers. Headquartered in Basking Ridge, N.J., with nearly 83,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit http://www.verizonwireless.com/. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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