Chuck Hamby, Contributor

Chuck Hamby is a director on the Verizon Wireless Corporate Communications team, overseeing national communications efforts around network, customer service, retail and information technology. He writes about Verizon's initiatives in these areas, including network technology, the elements of a great customer experience, and the continuing evolution of retail. He has 18 years of experience in the wireless industry, following stints as a reporter at the Atlanta Journal-Constitution and as an editor with Knight-Ridder Newspapers.