SAN DIEGO, CA — Verizon Wireless has completed a series of network upgrades that are now delivering enhanced call quality and CDMA digital service to customers in San Diego County. The new network is helping Verizon Wireless better serve its San Diego customers, including local police, fire fighters and other public safety workers, who use wireless service to help protect San Diego residents.
Verizon Wireless' solid network of transmission sites provides wider geographic coverage in San Diego, enables more simultaneous calls on Verizon Wireless' enhanced CDMA digital network, improves signal delivery strength, and creates the capacity for future services such as next generation wireless data applications.
"Verizon Wireless ranked highest in overall customer satisfaction among wireless users in San Diego two years in a row according to the J.D. Power and Associates 2000 U.S. Wireless Customer Satisfaction Study," said Mike Finley, regional president for Verizon Wireless. "This year, we're actively pursuing a 'threepeat' victory by offering San Diegans enhanced call quality and network coverage."
The network enhancement is creating stronger coverage for customers who use their phone while traveling from San Diego to Orange, Los Angeles, Riverside, San Bernardino and Ventura Counties. The upgrade also means that San Diego customers can receive voice mail notifications in the five-county, Greater Los Angeles area, and almost everywhere they travel throughout Verizon Wireless national footprint.
"We are excited about delivering the benefits of our network improvement to San Diego residents. A superior network enables our customers to use their wireless phones when and where they need to," added Finley. "It's not just a matter of convenience - with the public safety role wireless phones now fill, solid coverage is important."
Over the past year, Verizon Wireless has invested more than $550 million in its Southern California network, expanding its digital coverage and increasing capacity for wireless voice and data services to meet the demand of customers in San Diego and beyond. Verizon Wireless also succeeded in placing new transmission sites in unobtrusive locations. The vast majority of new transmitters - about nine out of every 10 - were erected on existing structures such as office, apartment, and other large buildings, utility poles, radio towers and other commercial sites throughout San Diego.
"Our primary goal is to provide our customers with the coverage they need, while not creating clutter in our communities," said Finley. "We're proud that we have been able to accomplish that. And we're excited about the completion of our network upgrade and plans for continuing improvements. Our network team is aggressively monitoring usage so that Verizon Wireless can continue to meet the increasing wireless needs of San Diegans."
Last month, Verizon Wireless loaned 40 wireless phones and provided free service to local law enforcement agencies responding to the Granite Hills High School shooting. The phones and service, combined with increased network capacity on Verizon Wireless' existing cell sites in the areas around Granite Hills High School, helped local authorities coordinate emergency services.
About Verizon Wireless
Verizon Wireless is the largest wireless communications provider in the U.S. with 28 million wireless voice and data customers. The coast-to-coast wireless provider was formed by the combination of the U.S. wireless businesses of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD), including Bell Atlantic Mobile, AirTouch Cellular, GTE Wireless and PrimeCo Personal Communications. Verizon Wireless has a footprint covering more than 90 percent of the U.S. population, 49 of the top 50 and 96 of the top 100 U.S. markets. The company, headquartered in Bedminster, NJ, is 40,000 employees strong. Reporters and editors can find more information about the company on the Web at http://www.verizonwireless.com.
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