IRVINE, CA — FieldCentrix®, the largest, most experienced provider of Internet-based field service automation software announced the release of version 2.6 of FieldCentrix® Enterprise. Supporting Wireless Matrix (formerly Norcom Networks) satellite communications and the Verizon Wireless CDMA Digital Wireless Network, FieldCentrix now provides more wireless data communications options than any other field service automation software company.
The value of a wireless field service system can only be realized when data is sent and received by the mobile worker," said Judy Johnson, senior vice president of marketing for FieldCentrix. "FieldCentrix gives our customers choices — wide area networks (WANs), local area networks (LANs), dial up, and now satellite and CDMA wireless phones."
Version 2.6 supports wireless, satellite communications between FX Mobile®, FieldCentrix's wireless-based mobile workflow software, and FX Service Center®, the company's Web-based dispatch software.
"Wireless Matrix satellite communications provides coverage anywhere in North America," said Johnson. "It is an ideal solution for field technicians who are out of traditional wireless communications coverage for a majority of their day."
In addition, technicians can now connect their handheld computers to Verizon Wireless data capable CDMA phones to receive work orders, messages, and to send information. Qualified phones are the Motorola StarTAC and Kyocera 2035a.
"We are proud to be the first wireless carrier to successfully support the FieldCentrix solution nationwide on a CDMA wireless phone," said Jim Straight, Vice-President of the Wireless Internet and Data Division at Verizon Wireless. "FieldCentrix, a leading wireless, Internet-based field force automation software provider, and Verizon Wireless, the nation's largest wireless carrier are in a great position to offer customers a solution tailored to their needs."
Other Version 2.6 Highlights
Version 2.6 offers significantly improved system performance. For example, downloading and displaying 250 pieces of equipment now takes two seconds versus two minutes. Such equipment lists assist technicians in troubleshooting service problems.
Version 2.6 also offers enhanced equipment catalogs and provides a new function that automatically emails work order summaries to customers. Industry-specific catalogs are pre-loaded with hundreds of equipment makes and models, and standard service and preventive maintenance readings, tasks, and diagnostics for each piece of equipment. Using FieldCentrix's equipment catalogs, a field technician selects a piece of equipment, and a checklist showing the most common problems for that unit is automatically generated. This helps field technicians solve problems quicker, and allows companies to deliver a greater level of service to their customers.
The automatic emailing of work order summaries makes it fast and easy to provide customers with needed information. The field technician simply presses a button and the information is emailed to the appropriate customer contacts.
Version 2.6 also provides an effective way to distribute important and timely safety bulletins. With the touch of a button, the latest precautions and hazards are sent electronically to all technicians. The software alerts them immediately to the information and prompts them for an electronic signature to verify that they received and read the information. The signature is automatically sent back and stored at the office. Ensuring technicians receive and read these bulletins keeps employees informed and safe.
FieldCentrix Enterprise Software
FieldCentrix Enterprise software uses wireless data and satellite communications, handheld computers, workflow software and the Internet to automate the costly, time-consuming, paper-intensive processes associated with field service operations. These processes include communication between the field technician and the office, receipt of work assignments, completion of work orders and making information ready for invoice and payroll
Based in Irvine, Calif., FieldCentrix is the largest, most experienced provider of wireless, Internet-based field force automation software. The company's software addresses the problems associated with the costly maintenance and repair processes for mobile technicians, service companies and manufacturers. For more information, call 1.888.552.0101, or visit the company's Web site at www.fieldcentrix.com. Editorial contact is Lynn E. Powers at 949.784.5052.
About WIRELESS MATRIX
WIRELESS MATRIX is a leading developer and provider of enterprise-class wireless data services for business-critical operations involving mobile workforces and remote assets. WIRELESS MATRIX mobile and telemetry services are deployed in major corporate industrial markets including oil and gas, utilities, transportation and field service. The company operates a multi-network wireless gateway service that interfaces to proprietary hosted or third-party applications to provide end-to-end wireless information services to key enterprise markets. Its products include specially designed multi-mode mobile and telemetry modems that uniquely satisfy its target market demands. WIRELESS MATRIX is headquartered in Calgary, Alberta, and has offices in Reston, Virginia and Burnaby, British Columbia. For more information please contact Chris Schnarr, executive vice president, corporate development at 403.250.3949. or firstname.lastname@example.org.
About Verizon Wireless
Verizon Wireless is the largest wireless communications provider in the U.S. with more than 27 million wireless voice and data customers. The coast-to-coast wireless provider was formed by the combination of the U.S. wireless businesses of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD), including Bell Atlantic Mobile, AirTouch Cellular, GTE Wireless and PrimeCo Personal Communications. Verizon Wireless has a footprint covering more than 90 percent of the U.S. population, 49 of the top 50 and 96 of the top 100 U.S. markets. The company, headquartered in Bedminster, NJ, is 40,000 employees strong. Reporters and editors can find more information about the company on the Web at http://www.verizonwireless.com.