News Release

Verizon Wireless Opens State-of-the-Art Customer Service Center in Rancho Cordova

$24 Million Facility Creates More Than 1,100 New Jobs in Sacramento Region by 2003

November 8, 2001

April Sands
april.sands@verizonwireless.com
925-904-3712

RANCHO CORDOVA, CA — Assembly Member Anthony Pescetti, Secretary of California Techonology, Trade & Commerce Lon Hatimiya, County Supervisor Don Nottoli joined executives of Verizon Wireless, the nation's largest wireless provider, today to celebrate the grand opening of the wireless company's state-of-the-art Customer Service Call Center in Rancho Cordova. The $24 million facility will bring more than 1,100 new jobs to the local economy. The Rancho Cordova center will serve Verizon Wireless customers in the 12 western states, including northern California and northern Nevada.

"Verizon Wireless' Worry Free Guarantee promises our customers that we will provide the best network and customer service support available in the wireless industry," said Glen Hori, Northern California/Nevada Region president for Verizon Wireless. "Our Rancho Cordova Call Center will help us deliver on that commitment."

The new center will utilize cutting edge technology that increases a representative's efficiency in serving customers. The new facility includes 1,200 uniquely designed workstations and 6 training rooms.

The 166,550 square foot buildings, located at 10734 International Drive, also includes a fitness center and dining room that offers on-site, reasonably priced meals to employees.

We welcome Verizon Wireless as a great, new business in Rancho Cordova," said Assembly Member Anthony Pescetti. " Not only have they committed to bringing new jobs to our area, but the new service center will provide the most advanced customer service technology available today."

Sacramento region residents interested in joining Verizon Wireless can contact the company directly at 1-800-575-HIRE (4473).

About Verizon Wireless

Verizon Wireless is the largest wireless communications provider in the U.S. with more than 28.7 million wireless voice and data customers. The coast-to-coast wireless provider was formed by the combination of the U.S. wireless businesses of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD), including Bell Atlantic Mobile, AirTouch Cellular and GTE Wireless. Verizon Wireless has a footprint covering more than 90 percent of the U.S. population, 49 of the top 50 and 97 of the top 100 U.S. markets. The company, headquartered in Bedminster, NJ, is 40,000 employees strong. Reporters and editors can find more information about the company on the Web at http://www.verizonwireless.com.

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