News Release

Verizon Wireless Names New Customer Service Director for Mountain Region

November 19, 2001

Debra Havins
debra.havins@verizonwireless.com
303-694-8560

SALT LAKE CITY, UT — Verizon Wireless, the nation's largest wireless provider, has named Scott Tweedy director-customer service for its Mountain Region. In his new role, Tweedy is responsible for the performance and management of the company's new $42 million, state-of-the-art Customer Service Call Center located in West Valley City, Utah. Duties include hiring and training employees, motivating employees to attain service level goals and achieving Verizon Wireless' high standards for quality customer service.

The 120,000 square foot building can accommodate more than 1000 employees and includes a fitness center and a dining room. The call center primarily takes calls from Verizon Wireless customers in Colorado, Idaho, Montana, Utah and Wyoming.

An 11-year veteran of the wireless industry, Tweedy has held management positions in customer service and marketing with Verizon Wireless and U S WEST/AirTouch in Bellevue, Washington. He will work out of the West Valley City call center.

Tweedy holds a Bachelor of Science degree in Business from the University of Northern Colorado.

About Verizon Wireless

Verizon Wireless is the largest wireless communications provider in the U.S. with more than 28.7 million wireless voice and data customers. The coast-to-coast wireless provider was formed by the combination of the U.S. wireless businesses of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD), including Bell Atlantic Mobile, AirTouch Cellular and GTE Wireless. Verizon Wireless has a footprint covering more than 90 percent of the U.S. population, 49 of the top 50 and 97 of the top 100 U.S. markets. The company, headquartered in Bedminster, NJ, is 40,000 employees strong. Reporters and editors can find more information about the company on the Web at http://www.verizonwireless.com.

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