News Release

Verizon Wireless To Hire Additional Customer Service Representatives In Connecticut

With Focus on Customer Satisfaction, Nation's Largest Wireless Carrier Continues To Grow Locally

September 18, 2002

J. Abra Degbor
jabra.degbor@verizonwireless.com
781-481-1314

WALLINGFORD, CT — Verizon Wireless will hire close to 100 customer service representatives for its Wallingford and Meriden call centers by year-end, company President Denny Strigl announced today at an employee meeting at the company's call center in Wallingford. Seven call center supervisors will also be added.

"Verizon Wireless has experienced tremendous customer growth this year and we are staffing appropriately to continue to provide our customers with exceptional customer service," said Bob Stott, president of the company's New England region. "We have a solid foundation of customer satisfaction in New England. Adding staff to our call centers here in Connecticut will help us maintain our industry leadership in customer service.

Hiring activities are scheduled to be completed by year-end, boosting the total number of employees at the company's two Connecticut call centers to almost 500.

In addition to competitive salaries, Verizon Wireless offers a generous benefits package that includes bonuses, merit increases, profit-sharing, dollar for dollar 401(k) match up to 6 percent of salary, tuition reimbursement, employee wireless phone program, Value Appreciation Rights, and many other benefits.

"Verizon Wireless is a great place to work," said Laurie Severino, associate director of Human Resources. "We encourage people who are interested in joining our team to call us at 1-800-575-HIRE or visit us on the Internet at www.verizonwireless.com for more career information."

About Verizon Wireless

Verizon Wireless is the nation's leading provider of wireless communications. The company has the largest nationwide wireless voice and data network and 30.3 million customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com.

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