News Release

Verizon Wireless' Online Customer Service Puts The Focus On Safety

Self-Serve Site Gives 40 Percent Off Select Wireless Phone Headsets

May 20, 2003

Brian Wood
Brian.Wood@VerizonWireless.com
908-306-7901Kim Devine
518-629-2661

BEDMINSTER, NJ — Verizon Wireless, the nation's largest wireless provider, is offering its customers who manage their accounts online an incentive to go hands-free. In honor of Wireless Safety Week (May 19-23) Verizon Wireless customers who use the "My Account" online account-management program can get a 40 percent discount on select wireless phone headsets, from now until July 7, 2003.

The headset promotion is available to new and existing users of My Account. Headsets by top manufacturers Jabra and Plantronics are available in both ear bud and over-the-ear styles, with discounted pricing starting at just $9.00 (regular prices range from $14.99-$39.99), and customers receive free shipping.

My Account offers customers the ability to view and pay bills online, check account balances, change addresses and add or delete calling features. More than 3.5 million Verizon Wireless customers manage their accounts online through the free service, which is available 24 hours a day.

"Wireless safety is a priority year-round, and this promotion gives our customers a reminder to use a headset," said Mark G. Lawson, director of E-business for Verizon Wireless. "Online customer service is all about making life easier for Verizon Wireless customers. It's quick, convenient, secure, and eliminates the need to visit retail stores or call customer service. Customers can let My Account do their work for them and pay bills automatically or they can actively track their account activity online."

For more information or to register for My Account, visit the Web at www.verizonwireless.com.

About Verizon Wireless
Verizon Wireless is the nation's leading provider of wireless communications. The company has the largest nationwide wireless voice and data network and 33.3 million customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com.

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