BEDMINSTER, NJ — Verizon Wireless reports that its nationwide network is operating and customer calls continue to go through. In fact:
- All of the company's switches the computer that directs calls stayed in service.
- Verizon Wireless handled more than four times a normal day's volume on its network yesterday in power-affected areas.
- While some calls did not go through on the first attempt because of the extremely high demand, persistent callers were usually able to complete their calls.
- Throughout the country, service this morning is normal, except for a few isolated areas in the five boroughs of New York City, Detroit and Cleveland.
- The company's retail stores are open for business, except for a few in areas where commercial power has yet to be restored. Employees for those stores are standing by to serve customers as soon as power is restored.
- The company's customer service is operating on a business as usual basis.
- In the 5 boroughs of New York City, Detroit and Cleveland: VERIZON WIRELESS CUSTOMERS CAN MAKE CALLS AND SEND TEXT MESSAGES. There may be some isolated service outages, due to some cell sites being out because of back-up power limitations, although those sites are starting to come back on air as power is restored. However, ALL switches are working and if a customer gets a "signal strength indicator" on their phone, they will be able to make a call.