News Release

Update - as of 10 a.m. ET: Verizon Wireless Reports Network Continues to Operate; Calls and Text Messages Being Delivered

August 14, 2003

Andrea Linskey

Jeffrey Nelson

Brenda Raney

Nancy Stark

Brian Wood

BEDMINSTER, NJ — Verizon Wireless reports that its nationwide network is operating and customer calls continue to go through. In fact:

  • All of the company's switches — the computer that directs calls — stayed in service.
  • Verizon Wireless handled more than four times a normal day's volume on its network yesterday in power-affected areas.
  • While some calls did not go through on the first attempt because of the extremely high demand, persistent callers were usually able to complete their calls.
  • Throughout the country, service this morning is normal, except for a few isolated areas in the five boroughs of New York City, Detroit and Cleveland.
  • The company's retail stores are open for business, except for a few in areas where commercial power has yet to be restored. Employees for those stores are standing by to serve customers as soon as power is restored.
  • The company's customer service is operating on a business as usual basis.

  • In the 5 boroughs of New York City, Detroit and Cleveland: VERIZON WIRELESS CUSTOMERS CAN MAKE CALLS AND SEND TEXT MESSAGES. There may be some isolated service outages, due to some cell sites being out because of back-up power limitations, although those sites are starting to come back on air as power is restored. However, ALL switches are working and if a customer gets a "signal strength indicator" on their phone, they will be able to make a call. 
The company will provide an update later today.