News Release

VerizonWireless.com Gets an Upgrade

Web Site Delivers Richer Customer Experience; Easier Navigation

August 20, 2003

Brian Wood
Brian.Wood@VerizonWireless.com
908-306-7901

BEDMINSTER, NJ — Verizon Wireless, the nation's leading wireless service provider and operator of the nation's best, most reliable wireless network, today announced an expansive upgrade to its online component, www.verizonwireless.com.  

The enhanced layout and site design helps customers find what they need faster and gives them better access to the latest consumer and business products, services and promotions. It also makes it easier to apply for jobs, pursue a business relationship, sign up to receive news via e-mail or contact different divisions of the company.

"These enhancements to the Verizon Wireless site are part of our greater e-business strategy to increase customer satisfaction and loyalty, to make it easier for suppliers to do business with us and to attract prospective employees who demonstrate the quality and commitment we expect," said John Stratton, vice president and chief marketing officer of Verizon Wireless. "As more and more people use the Internet as a resource tool, we want to make sure verizonwireless.com offers important information in the most intuitive format."

Consumer Education

Consumers can easily access information about a variety of products and services, including wireless phones, prepay and monthly service, and accessories and services like TXT messaging, Express Network® and Get it NowSM.

The new "How To" section provides instructional information on Verizon Wireless services, including phone guides, phone feature instructions and other important tips and news. The section uses animated Flash demos to help customers find answers to questions, including topics such as how to read a bill, set up voicemail, explain payment options and e-mail solutions for business.

The comprehensive phone guides in the "How To" section help customers find handsets they own or plan to purchase and select the features they would like to learn about. The visual tutorial acts as a "manual in motion" as it goes through each step with full-color graphics and written instructions to ensure complete understanding of the features.

Customer Satisfaction

Customers can learn about the Verizon Wireless return policy and The Worry Free GuaranteeSM in the "Support" section of the Web site. The Worry Free Guarantee ensures customers are satisfied with their service and interactions with customer service representatives.

The "Support" section also includes a comprehensive list of Frequently Asked Questions (FAQs) to further help consumers easily find the answers to common questions.

Customer Accounts

The "My Account" section, now conveniently located on the front page of the Web site, lets customers get useful details about their account, review, print and pay bills and update contact information. Customers can also check minutes used and minutes available, update account information, add or change features and make equipment upgrades. [FREEUP]® prepay customers can go to this section to add [REUP] refills to their accounts.

Spanish-speaking Customers

Spanish-speaking customers can visit www.verizonwireless.com/Espanol for online access to Verizon Wireless' award-winning products and services. The Web site complements the company's already established list of Spanish-speaking offerings, such as a team of Spanish-speaking customer service representatives at 1-800-2 JOIN IN (1-800-256-4646) and in many Verizon Wireless Communications Stores, and the recent launch of the Spanish language mobile chat service blah!.

Business Services

The "Business" section on www.verizonwireless.com offers an overview of the award-winning wireless services for the business market, with options perfect for any business - from the individual mobile professional to the small/home office, and from the small/medium business to the large enterprise. Business customers can use the Web to access information on a variety of services, and find out how to contact Verizon Wireless' experienced Business Specialists that tailor services specifically for the company or individual.

Company Information

The "About Us" portion of the Verizon Wireless Web site offers a wealth of information about the company. The Company Profile offers an at-a-glance overview of the company and introduces the Verizon Wireless executive leadership team; information on its position on wireless issues, including responsible driving; details on the company's commitment to raising awareness of domestic violence, support of its HopeLineSM phone recycling program, which benefits victims of domestic violence; and its involvement with other community service organizations nationwide.

The News Center provides news on the company and its products and services, and offers an opportunity to sign up to receive press releases via e-mail. Visitors can utilize the advanced search function to find press releases on the topic of their choice, or they can browse for images or press contacts.

Verizon Wireless is committed to providing wireless products and services that are accessible to all people — the Accessibility section of "About Us" offers information about wireless products for people with disabilities. Customers can find information regarding alternate media formats, voice-enabled services for the visually impaired, and TXT messaging options for the hearing impaired in this section.

Employment

Whether a person is interested in part-time or full-time, job sharing or internship positions, the Careers section offers information about available job openings from coast-to-coast. Applicants can apply online or find a contact person in human resources in their area. The section also lists upcoming job fairs and recruiting opportunities, as well as detailed information about employee benefits.

Becoming a Vendor

The Vendor Programs section shows businesses how they can initiate business relationships with Verizon Wireless. Potential suppliers, resellers and affiliates can visit the section to apply online to be included in the company's procurement process.

Contact Information

Contact Us, located under the "Support" section, gives detailed information about how to contact the right people at the company, from customer service representatives to the regional president, using a zip-code driven search tool. The section also includes a brief list of Frequently Asked Questions (FAQs) to help expedite the process and ensure customers' questions are answered. The store locator feature helps people find the closest store to their home, including contact information and a map.

For more on the enhanced Verizon Wireless Web site, visit www.verizonwireless.com.  

About Verizon Wireless
Verizon Wireless is the nation's leading provider of wireless communications. The company has the largest nationwide wireless voice and data network and 34.6 million customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com.  

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