News Release

Verizon Wireless Adding Another 100 Jobs at Henrietta, New York Call Center

Company to Host Informational Open House for Potential Applicants

January 5, 2004

John O'Malley
John.OMalley@VerizonWireless.com
585-321-7264Laura Cahill
laurac@mragroup.com
315-233-3000

ROCHESTER, NY — Verizon Wireless is adding another 100 full-time positions at its Henrietta call center in the first quarter of 2004. The 100 new positions are in addition to 120 positions the company announced it would create in the 4th quarter of 2003. The company ultimately added 185 positions at the call center in the 4th quarter.

Verizon Wireless will host an on-site informational open house today from 2-6 p.m. at its regional headquarters at 133 Calkins Road in Henrietta to meet with potential applicants for its continuing Henrietta call center expansion.

The Henrietta call center now employs nearly 600 representatives, up from 200 reps just two years ago. The company cites strong customer growth and the availability of a skilled local talent pool as the main drivers of the call center's continuing expansion.

"We've been extremely fortunate to find such high-quality talent in the Rochester area as we've grown our local call center," said John Palmer, Upstate New York Regional President. "Every time we've added to our employee base in the center we've had an excellent pool of applicants from which to choose. Their subsequent performance servicing our customers has allowed us to continue to expand here in Rochester. Today's announcement further endorses our commitment to the Rochester area and to maintaining superior customer service for our customers throughout the Northeast."

Verizon Wireless currently employs more than 800 people in the Rochester area at its regional headquarters and call center in Henrietta, and in its seven local communications stores.

The new positions will offer competitive salary and benefits packages including medical, dental and vision coverage; participation in the company's 401k program from the first day of employment; tuition reimbursement; an annual bonus program; and a long-term incentive program. In addition, Verizon Wireless offers an exciting work environment and was recently named one of the Top 10 Healthiest Companies for Women in the U.S. by Health Magazine and one of Working Mother magazine's "100 Best Companies for Working Mothers" for the third consecutive year.

In October, Verizon Wireless announced third quarter subscriber growth of more than 1.4 million new customers nationwide. The increased subscriber growth has been attributed to the company's aggressive multi-billion dollar network investment to stay ahead of the growing demand for Verizon Wireless voice and data services and its continuing deployment of advanced wireless products and services. Providing superior customer service is only part of the company's commitment to offer customers the most reliable wireless service available on the nation's largest wireless network.

About Verizon Wireless
Verizon Wireless is the nation's leading provider of wireless communications. The company has the largest nationwide wireless voice and data network and 36 million customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com.

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