News Release

Verizon Wireless Offers a Worry Free Switch to the Nation's Most Reliable Network

Worry Free Guarantee Five-Point Plan Ensures Customer Satisfaction

May 19, 2004

Jeffrey Nelson
Jeffrey.Nelson@VerizonWireless.com
908-306-4824

BEDMINSTER, NJ — On May 24, 2004, wireless customers across the nation can switch their service to another carrier while retaining their number. Verizon Wireless, operator of the nation's most reliable wireless network, encourages customers looking for the best value from a wireless service provider to make a worry-free switch to the service favored by 39 million people. The company's Worry Free Guarantee ensures customer satisfaction with access to the nation's best wireless network, the latest equipment and plan flexibility.

John Stratton, vice president and chief marketing officer for Verizon Wireless said, "The Worry Free Guarantee is our way of letting potential and current customers know how much we care about delivering a positive wireless experience — including reliable service, the best handsets, and the best quality customer service. Since we launched the Worry Free Guarantee, our customer base has grown by more than thirteen million, and our customer service has continued to win awards and accolades."

The Worry Free Guarantee, which underscores Verizon Wireless' commitment, assures customers they will:

  • Enjoy the largest, most reliable nationwide wireless network.
  • Have the option to change to any qualifying calling plan or airtime promotion at any time.
    Customers have the flexibility to switch plans without hassle and without extra fees.
  • If a customer ever has a problem, it becomes Verizon Wireless' problem with the first phone call.
    Customer service is available by calling 1-800-2 JOIN IN or *611 from a wireless phone. Verizon Wireless customer care representatives are trained to help customers with problems they may have with their wireless service or equipment. If an issue can't be resolved on the first call, Verizon Wireless takes the responsibility to get back to customers with an answer.
  • Satisfaction is guaranteed on any equipment purchased from Verizon Wireless.
    Verizon Wireless provides a 15-day satisfaction guarantee on any product purchased. Customers pay only for the service used.
  • Receive a free phone every two years with New Every Two®.
    New Every Two is a nationwide plan that enables customers to upgrade their wireless phone for free every two years. Customers who sign up for and maintain two years of service on a digital plan of $34.99 or higher qualify for a free phone (up to $100 value) or receive $100 towards the purchase of a more expensive phone, with a two-year renewal.

Verizon Wireless gives customers even more reason to join in with a wide array of products and services. With IN-Network calling, Verizon Wireless customers can enjoy free unlimited calls to each other. Customers with Get It Now®-enabled phones can download over the air a selection of more than 300 applications including games, productivity tools, and thousands of ringtones from nearly 30 application providers.

For more information about Verizon Wireless products and services or for information on how to switch beginning May 24, stop in at one of the more than 1,200 Verizon Wireless Communications Stores, visit the Web at www.verizonwireless.com or call 1-800-2 JOIN IN.

About Verizon Wireless
Verizon Wireless is the nation's leading provider of wireless communications. The company has the largest nationwide wireless voice and data network and 39 million customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To receive broadcast-quality video footage of Verizon Wireless operations, log onto www.thenewsmarket.com/verizonwireless.  

EDITORS NOTE: A Verizon Wireless video news release, broadcast-quality B-Roll and still images about local number portability are available online. Log on to www.thenewsmarket.com/verizonwireless to preview and request video segments, which can be received in newsrooms digitally, by tape or via satellite. The footage features customers porting their numbers, the porting process in Verizon Wireless stores, industry analyst comments, and special tips for consumers on how to port their numbers.

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