News Release

Speedier Payments Save Time for Verizon Wireless Customers in Rochester, New York

In-store Payment Kiosks Make Account Management Faster and Easier

August 31, 2004

John O'Malley
John.OMalley@VerizonWireless.com
585-321-7264Laura Cahill
laurac@mragroup.com
315-233-3000 or 315-569-2256

ROCHESTER, NY — Verizon Wireless has answered the call for a faster way for its customers to pay wireless bills. Nearly all Verizon Wireless Communications Stores feature bill-payment kiosk stations, a fast and easy way for customers to manage their wireless telephone bills. The kiosks cut wait times drastically for customers who prefer to make in-store bill payments. The kiosks resemble ATM machines, but instead of dispensing money they collect payments and apply credit to the customers' wireless accounts. The machines accept cash, credit cards, personal checks and gift cards.

Payments can be posted for either a customer's monthly service plan or for pre-pay service plans. The kiosks-which are accessible during store hours-require only the customer's account number and the establishment of a PIN number. Payments post immediately after the transaction is complete. The kiosk system proves advantageous to those who favor prompt, convenient transactions.

"The kiosks allow our customers to avoid waiting in line to make an in-store payment and give them greater flexibility and control over their payments," says Keith Slater, director of communications stores for Verizon Wireless' Upstate New York Region.

The immediacy of a kiosk payment can be beneficial in a number of situations:

  • Customers can easily avoid late payment fees for a bill they may have overlooked.
  • The parents of a college student would be able to make payments for their child, using the kiosk to help with the student's finances.
  • Customers who frequently travel for business or take vacations could use kiosks nationwide to manage their accounts.
  • A family member of a customer who unexpectedly falls ill, or may be confined to the home (such as an expectant mother or someone with an injury) could pay the bill by using the kiosk.

As an added incentive to customers who use the bill payment kiosks, receipts from kiosk transactions often include special offers and promotions.

"The kiosks help us manage the flow of traffic through our stores more effectively and provide our customers with a much easier, quicker way to manage their wireless accounts," says John Palmer, president of Verizon Wireless' Upstate New York Region.

About Verizon Wireless
Verizon Wireless is the nation's leading provider of wireless communications. The company has the largest nationwide wireless voice and data network and 40.4 million customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com.  To receive broadcast-quality video footage of Verizon Wireless operations, log onto www.thenewsmarket.com/verizonwireless.

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