News Release

Verizon Wireless Customers Can Now Access Recent Payment Information Anytime, Anywhere

Dialing #BAL Provides Customers Greater Access to Account Activity Right From Their Wireless Phones

September 8, 2004

Tom Pica
Thomas.Pica@VerizonWireless.com
908-306-4385

BEDMINSTER, NJ — Verizon Wireless, the nation's leading wireless provider, has made it easier for customers to keep track of their account balance and payment history in between billing statements. By dialing #BAL from their wireless phone, wireless customers can now hear details of their last five payment transactions, including the dates payments were received and the total balance paid.

To access payment history, Verizon Wireless customers can simply dial #BAL (225) from their wireless phone or 800-922-0204 from any phone. A TXT Message with current balance information and last payment details, including the amount paid and the date the payment was received, will automatically be sent to the customer's wireless phone. Customers then have the option of disconnecting the call or following the prompts to hear additional payment details — and can even make a payment from their phone.

Customers can also access information about minutes used and minutes currently available from the #BAL menu at any time or can contact a Verizon Wireless customer care representative to discuss their billing or payment information by calling, toll-free, *611 from their Verizon Wireless handset, or 1-800-2 JOIN IN, from any phone.

"Our customers want the ability to manage their accounts whether they are on vacation, on a business trip or at home enjoying time with their families," said Pat Decker, vice president, customer services. "The #BAL service gives Verizon Wireless customers instant access to important account information and payment options that they can access whenever it is convenient for them."

Verizon Wireless customers can use #BAL to access their payment records 24 hours a day, seven days a week. The call is toll and airtime free. For more information, visit www.verizonwireless.com.  

Verizon Wireless is consistently recognized as the wireless industry leader in customer service and its online customer service ranked among the best in the Spring 2004 Online Customer Respect Study. Conducted by Bellevue, Washington-based research and consulting firm, the Customer Respect Group, the study focused on how 40 leading telecommunications and networking companies treat their customers online.

Verizon Wireless is committed to unmatched customer satisfaction by offering quality products and services on the nation's most reliable network and top-quality customer service from representatives at 1-800-2 JOIN IN and at the more than 1,200 Verizon Wireless Communications Stores across the nation.

About Verizon Wireless
Verizon Wireless is the nation's leading provider of wireless communications. The company has the largest nationwide wireless voice and data network and 40.4 million customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com.  To receive broadcast-quality video footage of Verizon Wireless operations, log onto www.thenewsmarket.com/verizonwireless.

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