News Release

Name the Wireless Company Committed to Customer Satisfaction

Verizon Wireless Features New Customer Satisfaction Section on Company Home Page

October 17, 2004

Tom Pica
Thomas.Pica@VerizonWireless.com
908-306-4385

BEDMINSTER, NJ — What U. S. wireless company consistently came out on top in national surveys of customer service in the wireless industry in 2004? Which wireless company has a growing network of more than 1,200 Communications Stores and 23 call centers? And which wireless company offers customers a Worry Free Guarantee®? The answer to these and other questions can be found at Verizon Wireless' new Web site section titled, "Customer Satisfaction."

Verizon Wireless is committed to delivering customers the best wireless service — by delivering not only the industry's most reliable wireless network, but by delivering the best customer service. In addition to highlighting the latest customer service awards, investments and facts, the Web site (www.verizonwireless.com/satisfaction) details customer service milestones such as new call centers or service programs, and provides information about Verizon Wireless' customer service offerings, such as its online self-service tool, My Account. Newly added sections of the Web site include:

  • The Customer Experience — a quick reference sheet about Verizon Wireless' customer service programs, including My Account, the Worry Free Guarantee, and Verizon Wireless Communications Stores.
  • Frequently Asked Questions (FAQs) — common questions about Verizon Wireless customer service.
  • Milestones — major initiatives Verizon Wireless has taken to enhance the customer experience.
  • Awards/Reviews — third-party commentary of Verizon Wireless' customer service efforts.

"At Verizon Wireless, we are committed to delivering the industry's highest level of customer satisfaction by continuing to build and maintain the nation's most reliable wireless network and providing our customers with the highest quality customer service," said Lowell McAdam, executive vice president and chief operating officer of Verizon Wireless. "We're proud of the recognition we have received and continue to work hard to improve the customer experience."

Verizon Wireless is continually investing in new tools and technologies to serve its growing and increasingly technologically sophisticated customer base. Most recently, Verizon Wireless opened a state-of-the-art customer service call center in Wilmington, NC, which will house more than 1,200 highly trained employees.

About Verizon Wireless
Verizon Wireless is the nation's leading provider of wireless communications. The company has the largest nationwide wireless voice and data network and 40.4 million customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To receive broadcast-quality video footage of Verizon Wireless operations, log onto www.thenewsmarket.com/verizonwireless.

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