CHARLESTON, SC — Verizon Wireless, the leading wireless provider in the United States, today announced the appointments of two directors of its new call center in Charleston. Jeremiah Knight has been named director of Customer Service and Steve Post has been named director of Customer Financial Services. The new center, which is under construction, and the nearly 1,100 customer-facing employees expected to work there, are needed to support the company's commitment to providing customers with the best customer service in the industry and the strong customer demand for its wireless voice and data products and services.
As director of Customer Service for the new center, Knight will lead all aspects of Customer Service operations, including technical support, customer retention, and quality service delivery.
Knight joined Verizon Wireless in January 2003 as director of Customer Service for the company's Morristown, NJ call center. Prior to joining the company, he was division manager of Customer Service Outsourcing for AT&T Corporation in Atlanta, GA.
As director of Customer Financial Services (CFS), Steve Post will be responsible for overall strategic planning and management of Collections and Credit and Order Operations (COOS).
Verizon Wireless Names Charleston Call Center Directors/Page 2 Post has held a number of positions with CFS and brings 13 years of experience to his new role. In 1991 he joined the company as a specialist with the COOS team, and in July 1993 was promoted to staff manager, then COOS group manager four years later. He became staff director of credit and collections in May 1998 and was appointed head of CFS for the company's Mid-Atlantic markets in April 2000. He was named associate director of CFS in March 2001.
Employment Open House To Be Held on October 26
Verizon Wireless continues to hire new employees and will host an open house event to give local residents the opportunity to learn about job opportunities at the center. The event will take place at the Charleston Area Convention Center, meeting rooms 10 and 11, on Tuesday, October 26, 5 p.m. to 8 p.m. Those interested in career opportunities with Verizon Wireless can learn more about the company and benefits, discuss job specifics with employees and supervisors from other company call centers and learn about its products and services. For more information about customer service and customer financial services representative positions, call 1-800-575-HIRE and reference code PRE-A8YB or go to Verizon Wireless' website, www.verizonwireless.com/careers.
Employees Participate in Training Programs
The second group of employees hired to work in the call center will begin a comprehensive training program on Monday, October 25. The intensive training programs, which prepare customer service and credit and order operations representatives to serve customers in their new jobs, last from 4 6 weeks depending on the position. Nearly 200 employees begin their training sessions on Monday. The first class of 130 are currently in training. The Charleston Convention Center will host training during renovation of the 150,000-square-foot call center, located at the Carriage Hill Executive Center at 2401 Mall Drive.
About Verizon Wireless
Verizon Wireless is the nation's leading provider of wireless communications. The company has the largest nationwide wireless voice and data network and 40.4 million customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ)and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To receive broadcast-quality video footage of Verizon Wireless operations, log onto www.thenewsmarket.com/verizonwireless.