News Release

Verizon Wireless Opens New Communications Store in Pittsford, New York

New Location Features Extensive Customer Service and Technical Support Area

May 12, 2005

John O'Malley
John.OMalley@VerizonWireless.com
585-321-7264Laura Cahill
laurac@mragroup.com
315-233-3000 or 315-569-2256

ROCHESTER, NY — In response to growing demand for the company's voice and data services, Verizon Wireless, owner and operator of the nation's most reliable wireless network, has opened a new Communications Store in Pittsford. The new store, located at 3005 Monroe Avenue in Spring House Commons, replaces the company's previous Pittsford store at the corner of Monroe Avenue and Clover Street. The new, larger store has been designed to make wireless shopping more convenient for new customers and to provide current customers with greater access to customer and technical support services.

"This expansion represents our commitment to provide our customers with increased convenience and an accessible, knowledgeable sales staff," said Keith Slater, director of Communication Stores for Verizon Wireless' Upstate New York region. "Demand for our wireless services continues to grow as more people take advantage of our America's ChoiceSM and FamilyShare price plans, and our popular data services including NationalAccess wireless Internet access, Picture Messaging, and TXT Messaging."

The new store features the full range of Verizon Wireless products and services and is fully staffed for customer service and technical support, allowing customers to speak with Verizon Wireless' highly trained representatives about all their wireless needs.

The new store also features:

  • An extensive customer service and technical support area to better serve customers
  • A top-of-the-line self-service center with bill payment kiosk
  • An informational video displayed on a 40-inch LCD screen providing customers with information on the latest handsets and accessories, the Verizon Wireless network, wireless tips, roadside assistance, customer service, account management options, and much more.

"Verizon Wireless is focused on meeting the needs of our customers and providing them with the highest level of service," said Slater. "This new location allows us to provide our customers with increased convenience, access to our superior voice and data products, as well as instant account and customer service information to enhance their overall Verizon Wireless experience.

The new Pittsford store is open Monday through Saturday, 9 a.m. — 9 p.m., and Sunday from 11 a.m. — 6 p.m. The telephone number is (585) 242-8866. The store employs 11 people. Verizon Wireless Communications Stores offer a premier line of digital wireless phones in all price ranges, data services and accessories.

About Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 45.5 million voice and data customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To receive broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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