News Release

New Technical Support Web Site Is The Ultimate Self-Help Guide To Verizon Wireless' Products And Services

New Web Site Guides Every Verizon Wireless Customer through Answers to their Data Questions

August 14, 2005

Jeffrey Nelson
Jeffrey.Nelson@VerizonWireless.com
908-306-4824

BEDMINSTER, NJ — Verizon Wireless, the nation's leading wireless service provider, has just made it easier for customers to get the technical support they need, whenever they need it. Verizon Wireless' new Data Technical Support Web site (www.verizonwireless.com/data) provides customized support based on each Verizon Wireless device, giving customers a convenient way to obtain the information they need to understand and use the data services available on their wireless devices.

Packed full of helpful information, tools and troubleshooting guides, the Data Technical Support Web site provides customers with the immediate and invaluable assistance they require to make the most of Verizon Wireless' data products and services. Featuring interactive data simulators that demonstrate how to use the most popular data featured on select advanced devices, FAQs, How to Use Guides and other support content on a variety of topics, the site is a resource for customers with all kinds of Verizon Wireless data-enabled devices.

Mobile Professionals and Business Customers — Wireless Data Access and More

The Data Technical Support Web site is a premier resource for mobile professionals and business customers whose busy professional lives call for data-enabled devices. Verizon Wireless customers with more advanced devices, such as PDAs, Smartphones and PC Cards, can access and download specific support content directly from the new site. With just a few clicks, mobile professionals and business customers can find useful information on the following help topics:

  • BlackBerry®
  • Bluetooth®
  • Push to Talk
  • VZAccess, including NationalAccess and BroadbandAccess wireless data services
  • Wireless Sync

Consumers — Multimedia and More

Because every Verizon Wireless phone or device currently sold has at least one data feature — such as TXT and PIX Messaging, Get it Now® and V CAST — the new site can also help customers who are simply looking to get the most out of their phones. Customers seeking answers to "How to" questions, such as how to take and send a picture from their camera phone, can easily find this information on Verizon Wireless' Data Technical Support Web site. Customers can find all the assistance they need on the following products and services:

  • Get It Now
  • Mobile Web 2.0SM
  • TXT Messaging and TXT Alerts
  • PIX and FLIX Messaging, including information about Pix Place
  • V CAST

Customers can access the Data Technical Support Web site by logging on to www.verizonwireless.com/data or by selecting "Wireless Data" from the Support tab at the top of their screen. Once at the site, customers simply select their specific device manufacturer and then click on the photo of their device to enter the customized device page to get information on their specific device right at their fingertips.

Verizon Wireless products and services are available at more than 1,900 Verizon Wireless stores nationwide, including Verizon Wireless Communications Stores and stores within Circuit City, as well as at authorized retailers, including Best Buy. Customers can also find information and purchase Verizon Wireless products and services online at www.verizonwireless.com.  

About Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 47.4 million voice and data customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

####