News Release

Verizon Wireless Response and Recovery Update

Company Moving As Quickly as Possible to Restore Service

August 29, 2005

Sheryl Sellaway
Sheryl.Sellaway@VerizonWireless.com
678-339-5564

GULF COAST — With significant disruption to wireless service in the areas hardest hit by Hurricane Katrina, specifically in New Orleans and surrounding areas throughout southeast Louisiana, Verizon Wireless emergency response teams are working diligently to restore service as quickly and as safely as possible.

Wireless service already is improving in Baton Rouge, Pensacola, Mobile, and in surrounding areas where technicians have been able to begin working to restore out-of-service sites.

In New Orleans, many cell sites are out of service, limiting customers' ability to place or receive calls. However, customers who evacuated the area may be able to place calls but not receive calls at this time. Mobile-to-mobile calling may also be available to some customers. Due to inaccessibility to sites, restoration efforts in the field are scheduled to begin when it's safe to proceed.

Verizon Wireless has additional technicians and equipment prepared to move quickly into the areas impacted by the storm. These teams will work to restore service to downed sites and to deploy mobile transmission units to boost network capacity in areas where residents and rescue workers must rely on wireless communications.

"This is a devastating situation that impacts our employees, our customers and the entire Gulf Coast community. Our thoughts go out to those who are in crisis," said Katherine Greene, president-Houston/Gulf Coast. "Our goal is restore wireless service to affected areas as quickly as possible. We are dedicated to our employees, our customers and our community."

About Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 47.4 million voice and data customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.  

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