News Release

For Fourth Consecutive Quarter, Verizon Wireless Posts Lowest Customer Turnover

November 16, 2005

Tom Pica
Thomas.Pica@VerizonWireless.com
908-306-4385

BEDMINSTER, NJ — Posting an unprecedented fourth consecutive quarter industry-low customer churn rate, Verizon Wireless, owner and operator of the nation's most reliable wireless network, has established itself as the wireless leader in customer loyalty. In the third quarter of 2005, the company posted a customer churn rate of 1.3% — the percentage of customers who disconnected their service in the quarter — once again well below the industry average and best in its field.

According to third quarter performance announcements by the nation's largest wireless carriers, churn rates were:

Carrier Q3 2005: Verizon Wireless
Churn Rate: 1.3%

Carrier Q3 2005: Carrier A
Churn Rate: 2.1%

Carrier Q3 2005: Carrier B
Churn Rate: 2.3%

Carrier Q3 2005: Carrier C
Churn Rate: 2.9%

Verizon Wireless is dedicated to delivering outstanding customer satisfaction by providing a positive wireless experience to its 49.3 million customers. The company has regularly invested more than $4 billion nationally each year since its inception - and more than $5.5 billion last year alone - to expand and upgrade the nation's most reliable wireless network. For more information about Verizon Wireless' record of industry leading customer satisfaction, visit the Customer Satisfaction page

About Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 49.3 million voice and data customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com.  To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.  

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