News Release

Verizon Wireless' Commitment To Customer Satisfaction In Washington State Recognized In Recent J.D. Power And Associates Study

Latest in Long Line of Customer Satisfaction Accolades

April 18, 2006

Georgia Taylor
Georgia.Taylor@VerizonWireless.com
425-603-2894

BELLEVUE, WA — Verizon Wireless' commitment to delivering a positive wireless experience to its 51.3 million customers has been recognized once again. In the J.D. Power and Associates 2006 U.S. Wireless Regional Customer Satisfaction Index (CSI) StudySM — Volume 1 released today, Verizon Wireless shared highest honors for overall satisfaction among wireless telephone users in the West region including the State of Washington.

Based on responses from 22,871 wireless subscribers, the J.D. Power and Associates study measures customer satisfaction relative to 42 specific service-related measures grouped into six key factors that impact overall wireless carrier performance: call performance and reliability, customer service, service plan options, brand image, cost of service, and billing. Verizon Wireless received five J.D. Power and Associates awards in this year's study, sharing highest honors in the Northeast, Mid-Atlantic, North Central, Southeast, and West regions.

"We believe that our consistent, strong growth and top placements in third-party studies are the direct result of our philosophy of putting customers first," said Melanie Braidich, Pacific Northwest acting president for Verizon Wireless. "We have invested consistently in our network — the nation's most reliable — and in our outstanding customer service team to provide the positive experiences that build customer satisfaction and loyalty to Verizon Wireless."

Verizon Wireless owns and operates the nation's most reliable wireless network and is the wireless leader in customer loyalty. Throughout 2005, Verizon Wireless had the industry's lowest customer churn rate - the percentage of customers who disconnect their service -- an important indicator of customer loyalty. Verizon Wireless has also received awards for its customer service nationally and locally including:

  • Named the "Leader in Customer Satisfaction" after scoring highest in overall Caller Satisfaction and single Call Completion by Vocal Laboratories in January 2006
  • Ranked highest among U.S. wireless service providers for customer satisfaction in the 2005 American Customer Satisfaction Index (ACSI) for the second consecutive year
  • Ranked in the top spot in the wireless phone service category in Brandweek magazine's 2005 Brand Keys Customer Loyalty Index®

For more information, visit www.verizonwireless.com.

About Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 51.3 million voice and data customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

####