BEDMINSTER, NJ — Verizon Wireless, the nation's premier wireless service provider, announced today that the company has ranked highest in the second annual J.D. Power and Associates 2006 Business Wireless Satisfaction StudySM. The study surveyed 2,725 businesses regarding overall customer satisfaction. Verizon Wireless ranked higher than other wireless carriers in call quality, performance and reliability and brand image.
The J.D. Power and Associates 2006 Business Wireless Satisfaction Study employs a customer satisfaction index based on eight criteria that impact overall carrier performance. The businesses surveyed were asked about their experiences with call quality, sales representatives/account executives, customer service, billing, offerings and promotions, performance and reliability, company image and cost of service.
"We strive to provide our business customers with the best possible products and services the wireless industry has to offer," said John Stratton, vice president and chief marketing officer for Verizon Wireless. "Our wireless network, the nation's most reliable, continues to be our most valuable asset as this study again demonstrates and what differentiates Verizon Wireless from our competitors."
In the past six months, Verizon Wireless has rolled out a variety of advanced wireless data offerings for business customers, including session pricing for BroadbandAccess, BroadbandAccess Connect, GlobalEmail and Field Force Manager. In addition, Verizon Wireless has the most comprehensive array of advanced business-friendly handsets for mobile professionals, such as the Treo 700w and the forthcoming Treo 700p, the BlackBerry 7130e, Samsung i830 and Verizon Wireless XV6700.
For more information about Verizon Wireless business products and services, contact a Verizon Wireless sales representative at 1-800-VZW-4BIZ or visit www.verizonwireless.com/business.
About Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 53 million voice and data customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.