News Release

More Shopping and Service Options More Technical Support and Just More Room in Boulder, Colorado

Verizon Wireless Communications Store in Boulder Relocated and Expanded to Better Meet Customer Needs

May 25, 2006

Bob Kelley
Robert.Kelley@VerizonWireless.com
303-694-8990

BOULDER, CO — The Verizon Wireless Communications Store in Boulder has been relocated to 1650 28th Street, at the southeast corner of 28th Street and Canyon Boulevard. The new store is more than three and a half times the size of the former location and incorporates new features to make shopping and service even easier for customers.

About the enhancements:

  • An enlarged and enhanced customer service and technical support area
  • A state-of-the-art self service center featuring bill payment kiosks
  • An informational video display on a 40" LCD screen, providing information on the latest handsets and accessories, as well as wireless tips, roadside assistance service, customer service, Verizon Wireless network detail, account management options and much more
  • Larger, more comprehensive overhead directional signage to speed shopping.

"These store enhancements reflect Verizon Wireless' continuing dedication to provide both new and existing customers with the most complete and satisfying wireless experience anywhere," said Jeff Mango, regional president, Verizon Wireless. "The relocation and expansion of the Boulder store will help us provide enhanced personal assistance as well as additional convenient ways to access account and customer service information."

Verizon Wireless leads the industry in customer loyalty. The company's most recent national awards include top honors in the American Customer Satisfaction Index (ACSI) for the third consecutive year.

About the staff
Boulder area customers can speak with Verizon Wireless' highly trained sales and service representatives about all wireless needs, including adding new lines or upgrading existing equipment. Customers can also visit the store's Technical Service Center to receive guidance on technical issues, have their phones repaired or replaced on the spot, or to receive assistance with memory/phonebook transfers and software updates. Verizon Wireless Communications Stores are staffed for sales, customer service and technical support — including providing sales and dedicated service to small business customers with up to 50 lines of service.

About the stores
Verizon Wireless is committed to offering quality products and services on the nation's most reliable network and top-quality customer service at more than 2,000 Verizon Wireless stores nationwide, including Verizon Wireless Communications Stores and Verizon Wireless Stores at Circuit City. Customers can also shop and get account information by calling 1-800-2JOIN IN or by going online at www.verizonwireless.com.

About Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 53 million voice and data customers. Headquartered in Basking Ridge, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

 

####