News Release

Quake Emphasizes Value of Text Messages in Emergencies

Verizon Wireless Network Returns to Full Strength for Hawaii Residents Within 19 Hours

October 15, 2006

Georgia Taylor
Georgia.Taylor@VerizonWireless.com
425-603-2894

HONOLULU, HI — "RU OK?" In the crush to communicate with family and friends after this weekend's 6.7 Richter Scale earthquake, sending text messages proved to be a quick, efficient way to communicate, according to Verizon Wireless. In the aftermath of earthquakes, hurricanes and floods, voice call traffic rises exponentially. In fact, call volume on the Verizon Wireless network in Hawaii increased 250% over a normal Sunday during the height of the emergency. Text message volume also soared. Some cell sites were affected during the emergency. The network was operating at full strength within 19 hours.

"Verizon Wireless customers have many options to communicate vital safety information and our early numbers indicate many residents and visitors turned to text messaging following the quake and its aftershocks," said Hal Navarre, head of Verizon Wireless Hawaii network operations. "We encourage the general public to use text messaging during an earthquake or other disaster because it can be a faster and more efficient use of the network, and also saves battery power on your phone, which is especially important when commercial power is out."

Teams of Verizon Wireless network technicians worked around the clock to ensure the vital communications network remained operational during the emergency. "We prepare for emergencies all year long because we know the critical role of communications in public safety. And when disaster strikes we mobilize people and equipment to respond," said Navarre. The company has invested more than $100 million in its Hawaii network during the last five years to expand coverage, add new capabilities and enhance reliability features including backup battery power and generators.

The company offers the following emergency wireless communications tips for consumers:

  • Maintain a list of emergency phone numbers in your phone
  • Have additional charged batteries and car-charger adapters available for back-up power
  • Forward your home phone calls to your wireless number if you have to evacuate
  • Limit non-emergency calls to conserve battery power and free-up wireless networks for emergency agencies and operations
  • Send brief text messages rather than making voice calls for the same reasons

NOTE TO EDITORS: If you are interested in setting up an interview or ride-along test drive with your local Verizon Wireless test man or woman, please contact Georgia Taylor at 206-940-0385 or Georgia.Taylor@VerizonWireless.com

About Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 54.8 million voice and data customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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