SCHAUMBURG, IL — Verizon Wireless has activated two new cell sites in Kane County-in the communities of Elgin and Sugar Grove, Ill.-that expand network coverage and increase capacity, enabling more customers to use their wireless phones concurrently to make calls; send and receive email and TXT, Picture and Video Messages; and download games and ring tones while enjoying clearer reception and fewer dropped calls.
The new cell sites improve Verizon Wireless' voice and data network in the following areas:
- The community of Elgin and north to U.S. Interstate 90, south to Highland Avenue, west to Coombs Road and east to Randall Road.
- The community of Sugar Grove and north to the intersection of U.S. Interstate 88 and Illinois Route 56, south to Galena Boulevard, west to Illinois Route 47 and east to Orchard Road.
Additionally, the cell sites improve signal penetration into area buildings. "This network enhancement reflects our ongoing commitment to meet the growing needs of our customers and to provide them with the reliable, high quality service they expect from Verizon Wireless," said T.J. Fox, presidentIllinois/Wisconsin Region, Verizon Wireless.
Reliable service is fundamental to customer loyalty, and Verizon Wireless boasts the highest customer loyalty in the industry. During the third quarter of 2006, only 1.2 percent of its customers disconnected their service, a figure well below the industry average.
"The value we offer our customers is closely tied to our industry-leading customer retention," Fox said. "Wireless consumers understand that value is not defined by price alone. A major reason our customers choose Verizon Wireless and stay with us is because we offer the nation's most reliable network."
The activation of new cell sites in Kane County is part of Verizon Wireless' continual effort to expand coverage, increase capacity and enhance the quality of its wireless voice and data network in Illinois and throughout the country. Verizon Wireless has invested $35 billion in the last seven years-$5 billion on average every year since the company was formed- to increase the coverage and capacity of its national network and to add new services. More than $146 million of this investment was spent in Illinois in 2006.
About Verizon Wireless
Verizon Wireless operates the nation's most reliable wireless voice and data network, serving 57 million customers. The largest U.S. wireless company and largest wireless data provider, based on revenues, Verizon Wireless is headquartered in Basking Ridge, N.J., with 60,000 employees nationwide. The company is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.