News Release

Verizon Wireless' New Petaluma, California, Communications Store Reveals "Evolutionary" Design Concept

Customers get hands-on experience with the latest voice, data, music, and video devices

February 21, 2008

Heidi Flato
Heidi.Flato@VerizonWireless.com
925-279-6545

WALNUT CREEK, CA — Verizon Wireless will break new ground in wireless retail this week with the opening of its new Verizon Wireless Communications Store in Petaluma, Calif. The store is the next evolution in the wireless retail experience, offering consumers hands-on interaction with wireless voice, data, music, and video services in a sleek, new full-service environment. The new store is located at 177 N. McDowell Boulevard in Petaluma.

About the store

  • Interactive "demo zone" guided by knowledgeable staff
  • Integrated systems and operational enhancements designed to streamline the sales process and increase customer satisfaction
  • Check-in kiosk enables customers to sign in on arrival and stay informed via monitors that track their place in the queue for service
  • Roomy and easy to locate technical assistance and customer support areas with interactive displays

"Our new 2,000 square-foot Petaluma store provides plenty of space for both shopping and customer service, in keeping with our commitment to deliver the best possible wireless experience," said Rich Garwood, regional president of Verizon Wireless.

Local residents are invited to stop in and are encouraged to bring old cell phones and accessories they no longer use (from any wireless provider) for donation to the Verizon Wireless HopeLine® program. Through the Verizon Wireless HopeLine program, used wireless phones, batteries and accessories from any service provider are recycled, or refurbished and sold. Verizon Wireless uses the proceeds to award grants and to donate wireless phones with prepaid airtime to local shelters and non-profit organizations to aid survivors of domestic violence. Last year, Verizon Wireless awarded more than $400,000 in grants, and donated nearly 1,400 phones and more than 4 million minutes of use to domestic violence agencies throughout California.

About the company's commitment:

Verizon Wireless is committed to offering the best possible wireless experience. In 2007 alone, the company invested $6.5 billion to expand and advance its network. Verizon Wireless has invested nearly $44 billion since it was formed -- $5.5 billion on average every year -- to increase the coverage and capacity of its national network and to add new services. In California alone, Verizon Wireless spent $650 million last year to enhance services and coverage throughout the state.

The company's commitment to a great wireless experience also includes offering quality products and services on the nation's most reliable wireless voice and data network and superior customer service at more than 2,400 Verizon Wireless stores nationwide, including Verizon Wireless Communications Stores and Verizon Wireless Stores at Circuit City. Customers can also shop and get account information by calling 1-800-2 JOIN IN or by going online at www.verizonwireless.com.  

About Verizon Wireless
Verizon Wireless operates the nation's most reliable wireless voice and data network, serving 65.7 million customers. Headquartered in Basking Ridge, N.J., with 69,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more information, go to: www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

About HopeLine®
Verizon Wireless encourages customers who are upgrading their wireless phone to participate in its exclusive HopeLine phone-recycling program. The national HopeLine program distributes previously owned wireless phones to victims of domestic violence, supports non-profit domestic violence advocacy groups and provides an environmentally safe method of recycling phones. Donations are accepted at any Verizon Wireless Communications Stores across the country. For additional information, customers can also visit www.verizonwireless.com/hopeline.

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