ROCHESTER, NY — Verizon Wireless announced today that the company has been recognized for the "Highest Call Quality Performance Among Wireless Cell Phone Users in the Northeast," which includes Rochester, in the J.D. Power and Associates 2008 Wireless Call Quality Performance Study(SM) Volume 2.
The J.D. Power and Associates Wireless Call Quality Performance Study employs a call quality index based on criteria that impact overall carrier performance. The wireless phone subscribers surveyed were asked about their experiences with static/interference, connection on first try, voice distortion, echoes, dropped/disconnected calls, immediate voice mail notification and immediate text message notification.
"Our reputation as the provider with the nation's most reliable wireless network is a result of our continued investment of more than $45 billion nationwide and more than $1 billion here in Upstate New York since 2000, and our unwavering commitment to turn this investment into quality service improvements for our customers," said Marquett Smith, president of Verizon Wireless' Upstate New York region. "A wireless phone is only as good as the network it runs on, so we constantly monitor and improve our network so our customers can not only make calls, but can stay connected and experience a quality call from start to finish."
Verizon Wireless' "nation's most reliable wireless network" claim is based on network studies performed by real-life test men and test women who inspired the company's national advertising campaign. These engineers conduct more than 3 million voice call attempts and more than 16 million data tests annually on the Verizon Wireless network and other national wireless carriers' networks while traveling almost 1 million miles across the nation.
In 2008, Verizon Wireless will invest more than $100 million to advance its network in Upstate New York. This will be the eighth consecutive year the company will invest more than $100 million in the region.
For more information about Verizon Wireless visit www.verizonwireless.com.
About Verizon Wireless
Verizon Wireless operates the nation's most reliable wireless voice and data network, serving 68.7 million customers. Headquartered in Basking Ridge, N.J., with 70,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more information, go to: www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.