News Release

Verizon Wireless Scores Highest In Latest J.D. Power And Associates Customer Satisfaction Study In The West Region Including Southern California

Nation's most reliable wireless network operator tops rankings in more places

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October 1, 2008

Ken Muche
Ken.Muche@VerizonWireless.com
949-286-8193

IRVINE, CA — Verizon Wireless, the leader in customer loyalty among wireless carriers, ranked highest in customer satisfaction in the West region, which includes Los Angeles, Orange and San Diego counties, in J.D. Power and Associates’ 2008 Wireless Regional Customer Satisfaction Index Study(SM), Volume 2.

Verizon Wireless ranked highest in customer satisfaction in the Northeast, Mid-Atlantic, North Central, Southeast and West regions. The J.D. Power and Associates study measures customer satisfaction based on six key factors that impact overall wireless carrier performance: call quality, customer service, service plan options, brand image, cost of service and billing.

Verizon Wireless operates the nation’s most reliable wireless network and the largest and most reliable 3G network, and delivers the industry’s best customer service – online, over the phone and in-person. The company has invested more than $45 billion – on average $5.5 billion annually – in its network since 2000 when the company was formed. In 2007, Verizon Wireless invested $650 million in California alone to expand and advance its network.

For more information on Verizon Wireless’ products and services, please visit www.verizonwireless.com.  

About Verizon Wireless
Verizon Wireless operates the nation’s most reliable wireless voice and data network, serving 68.7 million customers. Headquartered in Basking Ridge, N.J., with 70,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more information, go to: www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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