News Release

Verizon Wireless Scores Highest In Latest J.D. Power and Associates Customer Satisfaction Study In West Region Including Washington

Top ranking earned in more places, including Washington

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October 1, 2008

Scott Charlston
Scott.Charlston@verizonwireless.com
206-940-0385

BELLEVUE, WA — Verizon Wireless, the leader in customer loyalty among wireless carriers, ranked highest in customer satisfaction in the West region, which includes Washington, Oregon and Idaho, in J.D. Power and Associates’ 2008 Wireless Regional Customer Satisfaction Index Study(SM), Volume 2.

“The results of this most recent survey are important because they show our commitment to providing the best experience in wireless has led to a high level of customer satisfaction with Verizon Wireless in the Pacific Northwest and throughout the nation” said Kelley Kurtzman, regional president at Verizon Wireless.

Verizon Wireless ranked highest in customer satisfaction in the Northeast, Mid-Atlantic, North Central, Southeast and West regions. The J.D. Power and Associates study measures customer satisfaction based on six key factors that impact overall wireless carrier performance: call quality, customer service, service plan options, brand image, cost of service, and billing.

Verizon Wireless is committed to delivering the best customer experience in wireless. Verizon Wireless owns and operates the nation’s most reliable wireless network and the nation’s largest and most reliable 3G network, backed by its award-winning customer service – online, over the phone and in person. The company has invested more than $45 billion – on average $5.5 billion annually – in its network since 2000 when the company was formed. In 2007, Verizon Wireless invested $106 million to expand and advance its network in Washington.

For more information on Verizon Wireless’ products and services, please visit www.verizonwireless.com.

About Verizon Wireless
Verizon Wireless operates the nation’s most reliable wireless voice and data network, serving 68.7 million customers. Headquartered in Basking Ridge, N.J., with 70,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more information, go to: www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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