News Release

Verizon Wireless' Newest Communications Store In Colorado Showcases "Evolutionary" Design

Customers Get Hands-On Experience With The Latest Voice, Data, Music And Video Devices

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October 9, 2008

Bob Kelley
Robert.Kelley@VerizonWireless.com
303-694-8990

DENVER, CO — Verizon Wireless, the leading wireless company with the most reliable voice and data network, today opens its fourth “evolution” communications store in the state. The store is the next evolution in the wireless retail experience, offering consumers hands-on interaction with wireless voice, data, music and video services in a sleek, new full-service environment. The new store is located at 6735 S. Cornerstar Way in Aurora, on the northwest corner of Arapahoe Road and Parker Road.

About the store

  • Interactive “demo zone” guided by knowledgeable staff
  • Integrated systems and operational enhancements designed to streamline the sales process and increase customer satisfaction
  • Check-in kiosk enables customers to sign in on arrival and stay informed via monitors that track their place in the queue for service
  • Roomy and easy to locate technical assistance and customer support areas with interactive displays

“Our new 2,900 square-foot store in Aurora provides plenty of space for both shopping and customer service, in keeping with our commitment to deliver innovative voice and data plans, exciting new devices and services and the best possible wireless experience,” said Melanie Braidich, regional president of Verizon Wireless.

Verizon Wireless, the leader in customer loyalty among wireless carriers, ranked highest in customer satisfaction in the West region, which includes Colorado in the most recent J.D. Power and Associates’ 2008 Wireless Regional Customer Satisfaction Index Study(SM), Volume 2. The J.D. Power and Associates study released last week measures customer satisfaction based on six key factors that impact overall wireless carrier performance: call quality, customer service, service plan options, brand image, cost of service, and billing.

Verizon Wireless has invested more than $700 million in Colorado and nearly $45 billion nationally since it was formed – $5.5 billion on average every year – to increase the coverage and capacity of its national network and to add new services.

About Verizon Wireless
Verizon Wireless operates the nation’s most reliable wireless voice and data network, serving 68.7 million customers. Headquartered in Basking Ridge, N.J., with 70,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more information, go to: www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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