PORTAGE, MI — Beginning today, Alltel customers in and around Portage can now be served at the Verizon Wireless location at 6301 South Westnedge. The integration of a dual point-of-sale system, which enables the sales reps to serve both Verizon Wireless and Alltel customers, is one of many customer benefits Verizon Wireless has implemented since its merger with Alltel was completed in January.
This Portage location-which is open 14 hours more per week than the Alltel store was open-offers customers more flexibility and convenience to accommodate their busy schedules and evolving wireless needs. The operating hours of the Verizon Wireless store are Monday through Saturday, 9 a.m.8 p.m., and Sunday, 11 a.m.5 p.m. Alltel employees who previously worked at the Alltel store at 6800 South Westnedge have all transitioned over to Verizon Wireless stores.
Eligible area customers who want to transition to Verizon Wireless can activate new handsets and pricing plans at this store. Other Alltel customers who do not wish to transition at this time to Verizon Wireless will continue to receive sales and service support on their existing accounts.
"Our goal is to offer all Verizon Wireless and Alltel customers the best possible experience on the nation's largest and most reliable wireless network," said Greg Haller, presidentMichigan/Indiana/Kentucky Region, Verizon Wireless. "That means transitioning Alltel customers to Verizon Wireless handsets and pricing plans as soon as they are eligible to upgrade their handsets and wish to make the transition-so they can enjoy the benefits of our 3G Mobile Broadband network, advanced device portfolio and industry-leading data services."
Alltel customers can keep their existing service plans and phones even after the integration is complete if they wish to do so. Those who to date have made the transition, however, are already experiencing some of the benefits of joining with Verizon Wireless. For example, since the merger was announced in mid-January, Alltel customers have been added to the Verizon Wireless Mobile to Mobile Calling family and may now call any of the company's more than 87 million customers without using their plan minutes.
As announced in January, Verizon Wireless is continuing to use the Alltel brand until it completes the branding and billing system integration. This work is well under way and is projected to be completed in the fourth quarter of this year.
In the meantime, Alltel customers who have questions about how the merger may affect them, may visit www.alltel.com to find answers to many questions including the most frequently asked, some of which are also listed below:
Will Alltel customers' wireless devices still work once the company is fully integrated with Verizon Wireless?
Most Alltel customers' wireless devices will work on the Verizon Wireless network after conversion.
Based on our wireless device testing, fewer than 1 percent of Alltel customers may need to replace their wireless devices for use on the Verizon Wireless network after the conversion. These are older devices that do not contain the chipset required to receive over-the-air software changes to enable them to work on the Verizon Wireless network. Also, customers who want to take advantage of Verizon Wireless data services (such as VZ Navigator(SM), V CAST and others) as well as those who choose to migrate early to Verizon Wireless will need to purchase a Verizon Wireless device.
If an Alltel customer's current device cannot receive over-the-air software changes, does the customer have to pay for a new device?
If a device cannot receive over-the air software changes to enable it to work on the Verizon Wireless network after conversion, the phone will be replaced with a like device at no cost to the customer, or the customer will receive a credit toward the purchase of a higher-priced device.
Once the companies are fully integrated, can an Alltel customer continue to benefit from Alltel's My Circle?
My Circle will continue to be available to Alltel customers while they are on Alltel price plans.
Also, if an Alltel customer changes to a Verizon Wireless device and a qualifying price plan, he/she can benefit from the company's Friends & Family® feature at no additional cost. The customer can choose up to five or 10 Friends & Family numbers (including friends on other networks, office numbers or home numbers) and enjoy unlimited calling with them-anywhere within Verizon Wireless' Nationwide Coverage Area.
Do Alltel customers in contract who choose to port their numbers to Verizon Wireless before the integration have to pay an early termination fee (ETF)?
Eligible Alltel customers within four months of their contract end dates will not have to pay an ETF.
About Verizon Wireless
Verizon Wireless operates the nation's most reliable and largest wireless voice and data network, serving more than 87.7 million customers. Headquartered in Basking Ridge, N.J., with more than 87,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.